What users are saying about
81 Ratings
42 Ratings
81 Ratings
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Score 7.1 out of 101
42 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Radian6

Radian6 has good capabilities for social monitoring and measuring. Any Org who wants to listen the real facts stated directly out from the crowd, this is a great tool.
Mahesh Aluvala profile photo

Sysomos MAP

Highly effective to measure a Twitter campaign post-event or campaign, where there is a defined period of time and a pre-defined hashtag (or hashtags) to be measured.

Limited at measuring closed networks such as Facebook and LinkedIn.
No photo available

Pros

Radian6

  • The amount of the information that radian6 can pull from multiple social platforms is absolutely phenomenal. Its just not only the pull but the way the information can be presented in dashboards was way good. It helped us understand in various aspects of our social presence.
  • Multiple profiles helped us to break down the Big/Huge social buzz cloud to smaller and more manageable pieces. This helped us concentrate on the lows and helped us to plan better on turning them to highs.
  • Radian6 allowed us to follow thru the crowd trends with the latest information presented in a single view. This also helped us to collect the social opinion on the product releases.
  • The ease of use, one need not be an expert to start using this platform. The interface is easily understandable by anyone.
  • A keyword can be edited quickly to tailor the needs and the results were quick.
Mahesh Aluvala profile photo

Sysomos MAP

  • Ad-hoc research. During planning phase of a campaign it is a helpful tool to understand the marketplace, key influencers and topics that engage a target demographic.
  • Post-event hashtag analysis. Rapid generation of reporting on efficacy of a campaign, key voices, topics that resonated, viral reach and more.
  • User interface. Friendly and accessible enough to minimize training needs and enable decentralized access, though we have found some hand-holding is still required to get the most out of the platform.
No photo available

Cons

Radian6

  • The initial setup was difficult to make it live. Despite the fact that the radian6 is a great tool, there is still a lot to improve upon with regard to the setup process.
  • Narrowing down the search sometimes produces glitches. I have experienced some glitches when looking up for the period time like 90 days with fewer keywords.
  • There is room to improve the export data functionality.
Mahesh Aluvala profile photo

Sysomos MAP

  • Sentiment. The sentiment analysis in Sysomos is not as accurate as it is in other third party tools where you can apply/modify sentiment manually.
  • Any link of content analyzed within Sysomos should open on a different tab.
Stefania Accardo profile photo

Likelihood to Renew

Radian6

Radian6 6.7
Based on 25 answers
Our company's contract with Radian6 was up in January and we came to the unanimous agreement that we would look for another software. For the 18 months we had Radian6, very few employees knew how to use it and we were ready to try something new
No photo available

Sysomos MAP

Sysomos MAP 8.9
Based on 10 answers
Analysis often cannot go beyond common sense. 1-word associations of buzzgraph lack context
No photo available

Usability

Radian6

Radian6 9.0
Based on 7 answers
• Would rate this a 6. The User Interface is pretty intuitive, but the platform was still considered pretty intimidating by our non-technical staff when they first saw it. It took a while to get used to it and feel comfortable. There was quite a lot of setup work in the beginning (for example, we had to build our own reports using a canned report as a template, and this was not simple). Although it took a while to get it setup correctly, it’s quite intuitive once that work has been done.
No photo available

Sysomos MAP

Sysomos MAP 9.0
Based on 5 answers
Like all software products, Sysomos has a learning curve. However, the UI is significantly better than some of the other tools we looked at. Even without training, a competent person could jump in and do the basics.
No photo available

Reliability and Availability

Radian6

Radian6 9.2
Based on 4 answers
The platform is rarely down
No photo available

Sysomos MAP

Sysomos MAP 8.0
Based on 4 answers
100%. Never saw any down time.
No photo available

Performance

Radian6

Radian6 8.9
Based on 4 answers
No issues with performance.
No photo available

Sysomos MAP

Sysomos MAP 8.3
Based on 4 answers
The product is faster than its most relevant competitors
No photo available

Support

Radian6

Radian6 4.3
Based on 6 answers
• We have a dedicated account rep and he is very capable and helpful. We usually engage through the account rep rather than through support.
No photo available

Sysomos MAP

Sysomos MAP 7.2
Based on 5 answers
We had an account manager and he was great. Really though, we didn't use him for support that much. He was very responsive and thoughtful whenever we did need help
No photo available

Online Training

Radian6

Radian6 6.2
Based on 5 answers
There were lots of videos and articles online which helped me to figure things out. The platform itself is also relatively intuitive meaning that once you are used to it you can generally figure things out for yourself
Sarah Brown profile photo

Sysomos MAP

Sysomos MAP 8.0
Based on 5 answers
We had a kick-off training with the whole team where they walked us through the functionality. This was a pretty effective and comprehensive training.
No photo available

Implementation

Radian6

Radian6 9.5
Based on 5 answers
n/a - no implementation really required
Sarah Brown profile photo

Sysomos MAP

Sysomos MAP 8.0
Based on 5 answers
Some users might require some help getting keyword sets built if they are new to social listening.
Ryan Smith profile photo

Alternatives Considered

Radian6

Compared to Radian6, I found Meltwater Buzz, Simply Measured, and Sprout Social to be much more user friendly. Meltwater Buzz and Radian6 are very similar products with many of the same functionalities but Buzz presents your analytics in a way that is much easier to understand. I did a two week trial with Sprout Social and absolutely loved the product but our company needed the capability to connect to Salesforce, which is available on R6 and Buzz. Simply Measured is my all time favorite but I have only used the free version so I am not completely sure how it stacks up to Radian6
No photo available

Sysomos MAP

Sysomos MAP was chosen by my colleagues before I came to my agency.
Samantha Baier profile photo

Return on Investment

Radian6

  • I would actually say that Radian6 decreased our efficiency as a team because it took so much time and effort to train people on how to use it.
  • Radian6 helped us understand the overall sentiment of our brand. This gave us great insight and helped us structure our online customer service strategy.
No photo available

Sysomos MAP

  • Increased employee efficiency. Analysts can spend more time reading and analyzing data, so to provide insightful solutions.
Stefania Accardo profile photo

Pricing Details

Radian6

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sysomos MAP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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