Raiseaticket vs. WorkHub Tasks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Raiseaticket
Score 9.0 out of 10
N/A
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
WorkHub Tasks
Score 9.0 out of 10
N/A
WorkHub Tasks is a task management platform that is designed to help organizations build better relationships with customers. The platform provides roles and rights to ensure that data privacy is maintained both within and outside the company. WorkHub Tasks also includes escalation management features, which help ensure that tasks are completed on time and according to the requirements. Additionally, the platform allows for ticket creation from multiple channels, such as email and…
$1
per month per user
Pricing
RaiseaticketWorkHub Tasks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RaiseaticketWorkHub Tasks
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalRequired
Additional Details——
More Pricing Information
Community Pulse
RaiseaticketWorkHub Tasks
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
RaiseaticketWorkHub Tasks
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Raiseaticket
8.8
3 Ratings
11% above category average
WorkHub Tasks
9.7
2 Ratings
21% above category average
Organize and prioritize service tickets9.53 Ratings9.52 Ratings
Expert directory9.03 Ratings9.52 Ratings
Subscription-based notifications8.53 Ratings9.52 Ratings
ITSM collaboration and documentation8.03 Ratings10.02 Ratings
Ticket creation and submission9.53 Ratings10.02 Ratings
Ticket response8.53 Ratings9.52 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Raiseaticket
9.0
3 Ratings
15% above category average
WorkHub Tasks
-
Ratings
External knowledge base8.52 Ratings00 Ratings
Internal knowledge base9.53 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Raiseaticket
7.0
3 Ratings
9% below category average
WorkHub Tasks
-
Ratings
Customer portal7.53 Ratings00 Ratings
IVR6.52 Ratings00 Ratings
Social integration7.01 Ratings00 Ratings
Email support7.03 Ratings00 Ratings
Help Desk CRM integration7.03 Ratings00 Ratings
Best Alternatives
RaiseaticketWorkHub Tasks
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RaiseaticketWorkHub Tasks
Likelihood to Recommend
9.0
(3 ratings)
9.0
(2 ratings)
User Testimonials
RaiseaticketWorkHub Tasks
Likelihood to Recommend
Fonicom Ltd
Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.
Read full review
WorkHub
WorkHub Tasks is best suited for companies searching for a better way to handle customer queries. It is also appropriate to resolve customer queries in time. Last but not least it is well suited for providing excellent customer service.
Read full review
Pros
Fonicom Ltd
  • Unique user support request can be categorized within SLAs
  • Templates are unique and integration is smooth.
  • reporting and ticket tracking is also good.
Read full review
WorkHub
  • The chat feature allows us to have real-time conversations with customers
  • It helps us to resolve customer issues more quickly.
  • WorkHub Tasks make it possible for the team to raise customer satisfaction
Read full review
Cons
Fonicom Ltd
  • Pre-set templates could use a bit of a revamp, but nothing major.
Read full review
WorkHub
  • After the projects are finished, there should be a mechanism to sort them.
  • Search by username ought to be available.
  • There should be a project-based sorting.
Read full review
Alternatives Considered
Fonicom Ltd
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their end. When choosing a software you should have knowledge of both pre-sales service and post-sales service quality of the software so that you can choose the right one. So this way Raiseaticket wins from Freshdesk.
Read full review
WorkHub
HubSpot has a lower learning curve. On the other hand, WorkHub Tasks provides project management on a larger scale, giving more priority to the tasks; that is why it is my favorite.
Read full review
Return on Investment
Fonicom Ltd
  • It saved a lot of time.
  • Increase in productivity of the support staff
  • Resolving the common queries are around 30 % quicker
Read full review
WorkHub
  • Intelligent query handling due to relative task assignment
  • Smart instead of the hard work enables using resources on other tasks
  • customer retention has gone up significantly
Read full review
ScreenShots

WorkHub Tasks Screenshots

Screenshot of WorkHub Tasks AI-based helpdesk ticketing system is designed to automatically read all customer feedback and convert a single query into a ticket. It is then assigned to the relevant person as per the category of the ticket.Screenshot of Once the ticket lands into the helpdesk ticketing system, each customer query is divided into relevant tasks based on their technical requirement. Each expert from the relevant category is allotted their query. If needed, the user can also create a manual task assignment by simply entering the information and assigning it to the relevant person with its deadline. With this process, customer communication becomes simpler and more manageable.Screenshot of The platform is designed to support multiple channel integrations so users can check all customer queries from a single platform. Channels including email service, a business website, or social media sites like Facebook & Twitter, every customer query is handled through WorkHub Tasks.Screenshot of WorkHub Tasks meets security standards with features that include PCI DSS compatibility to encrypt data, whitelisting & blacklisting of data sources, and SSO (Single Sign-On) / Login via Social Media options.