Blackbaud CRM vs. Blackbaud Raiser's Edge NXT

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 7.5 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
Blackbaud Raiser's Edge NXT
Score 7.5 out of 10
N/A
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.N/A
Pricing
Blackbaud CRMBlackbaud Raiser's Edge NXT
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud CRMBlackbaud Raiser's Edge NXT
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Community Pulse
Blackbaud CRMBlackbaud Raiser's Edge NXT
Considered Both Products
Blackbaud CRM
Chose Blackbaud CRM
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller …
Blackbaud Raiser's Edge NXT
Chose Blackbaud Raiser's Edge NXT
We use both NXT and the original Raiser's Edge. They both have their pros and cons. Original (database view) has more robust querying available, but the display is awful and it takes a lot of hunting to find the information you need. NXT is more streamlined and efficient, but …
Chose Blackbaud Raiser's Edge NXT
I used CRM when I was at a much larger organization. It was great and more customizable but not necessary for an organization the size that I'm currently at. CRM and NXT have many similarities, but CRM is much more robust.
Chose Blackbaud Raiser's Edge NXT
NXT has a more user-friendly interface than RE and CRM. I have found that the gift officers are much more comfortable with NXT than the others. When recording and displaying donor data and giving, I think NXT is far more potent than either Salsa or Salesforce's Nonprofit …
Chose Blackbaud Raiser's Edge NXT
eTapestry and Little Green Light are both very flexible and customizable, but neither is as robust as RE in terms of reporting, setting performance metrics, integrating with a Finance department, or creating a moves management system. CRM is quite extensive, good for the very …
Chose Blackbaud Raiser's Edge NXT
I've been fortunate enough to only use BB products at my previous employment.
Top Pros
Top Cons
Features
Blackbaud CRMBlackbaud Raiser's Edge NXT
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Blackbaud CRM
-
Ratings
Blackbaud Raiser's Edge NXT
6.6
6 Ratings
29% above category average
Constituent engagement and marketing00 Ratings7.26 Ratings
Social listening00 Ratings7.02 Ratings
Digital advocacy enablement00 Ratings5.73 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Blackbaud CRM
-
Ratings
Blackbaud Raiser's Edge NXT
7.0
9 Ratings
14% above category average
Reporting and data visualization00 Ratings7.69 Ratings
Wealth screening00 Ratings6.58 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Blackbaud CRM
-
Ratings
Blackbaud Raiser's Edge NXT
5.1
8 Ratings
16% above category average
Online donation options00 Ratings8.08 Ratings
Event registration and ticketing00 Ratings7.58 Ratings
Text and phone donations00 Ratings2.01 Ratings
Volunteer shift management00 Ratings2.01 Ratings
Mobile event check-in00 Ratings6.02 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Blackbaud CRM
-
Ratings
Blackbaud Raiser's Edge NXT
7.6
9 Ratings
18% above category average
Role-based user permissions00 Ratings8.99 Ratings
Mobile access00 Ratings8.09 Ratings
Integrations00 Ratings6.07 Ratings
Best Alternatives
Blackbaud CRMBlackbaud Raiser's Edge NXT
Small Businesses
Bloomerang
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Score 9.0 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Enterprises
Ellucian CRM Advance
Ellucian CRM Advance
Score 5.2 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud CRMBlackbaud Raiser's Edge NXT
Likelihood to Recommend
8.7
(36 ratings)
7.5
(365 ratings)
Likelihood to Renew
9.1
(8 ratings)
8.2
(32 ratings)
Usability
-
(0 ratings)
8.0
(31 ratings)
Availability
9.0
(1 ratings)
10.0
(4 ratings)
Performance
-
(0 ratings)
10.0
(15 ratings)
Support Rating
6.9
(7 ratings)
5.0
(46 ratings)
In-Person Training
-
(0 ratings)
10.0
(12 ratings)
Online Training
-
(0 ratings)
7.0
(194 ratings)
Implementation Rating
8.2
(3 ratings)
7.6
(15 ratings)
Configurability
-
(0 ratings)
10.0
(3 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.5
(2 ratings)
Ease of integration
-
(0 ratings)
10.0
(3 ratings)
Product Scalability
-
(0 ratings)
10.0
(5 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.5
(4 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(4 ratings)
User Testimonials
Blackbaud CRMBlackbaud Raiser's Edge NXT
Likelihood to Recommend
Blackbaud
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system
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Blackbaud
It really depends on what the colleague is trying to do. While RE does not 100% cover what we need to do, it really does cover the basics. I would also not recommend this to a small business or non-profit as the contracts offered seem to be very expensive. RE greatly helps us with the stewardship of our constituents.
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Pros
Blackbaud
  • Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
  • Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
  • well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
  • Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information
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Blackbaud
  • Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
  • NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
  • Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.
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Cons
Blackbaud
  • Certain aspects of Blackbaud are oddly non-customizable.
  • Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
  • There should be a flag in constituent search to show which people in the results list are deceased.
  • Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
  • Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.
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Blackbaud
  • Several modules are still read-only, such as Volunteer Management and Memberships
  • Gift Batching in RE NXT is too simplified, users need more cash management control
  • Would be nice to be able to search for any kind of record, not just constituents
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Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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Blackbaud
We have a lot invested in NXT and it suits our needs perfectly. There would be no reason for us to consider a needless conversion to a new solution. I do not believe there is any other product on the market that would be worth considering.
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Usability
Blackbaud
No answers on this topic
Blackbaud
NXT seems easy to learn on a relatively deep level. There are glitches, like with everything, but it is usually easy to see where they are, most of time. I like that Development staff can choose what they want to see and where they want to see it, and it doesn’t affect my screen.
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Reliability and Availability
Blackbaud
No answers on this topic
Blackbaud
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
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Performance
Blackbaud
No answers on this topic
Blackbaud
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
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Support Rating
Blackbaud
I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.
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Blackbaud
The support hat Blackbaud can be iffy at times. When they are busy they must hire on a large temporary worker pool to help support and often times they are not capable of answering the right questions and delaying the process for your solution to be complete. When it is not the busy time, most things get answered in a normal rate.
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In-Person Training
Blackbaud
No answers on this topic
Blackbaud
Our team understood the product well, which was based on what we were trained on. Whenever we have questions, we are able to contact a member of the product team to get that question answered. This helps us have no down time when there are tasks that need to get done.
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Online Training
Blackbaud
No answers on this topic
Blackbaud
For the most part, the instructors who teach the online courses are very knowledgeable and personable. I will say that the instructor-led classes, which are the only actually helpful form of online training offered by Blackbaud, are likely prohibitively expensive for many, especially if you have multiple team members who need to be trained. One-off classes do not necessarily provide the best return on investment as you may not have selected the best class for the training that you're looking for, or you may sign up for a class that is taught by a poor instructor (which is rare) and you'll find yourself needing or wanting to take it again. The only other option is to sign a multi-year contract which is, again, expensive, and may be more than you need. There are definite gaps in some of the course offerings as Blackbaud Raiser's Edge NXT is relatively new. Most of the classes also require a time commitment of one and a half to three hours, which could be more than your staff can spare.
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Implementation Rating
Blackbaud
Most of our issues were self-inflicted and related to BB's work. We did not "staff up" correctly, our data to be converted was not in great shape and we set some unreasonable goals. With BBs help we were able to clean our data and prep it for conversion and we adjusted the goals to be more achievable with the timeline we were given. We found the BB staff to be responsive and focused, especially when working on-site with us.
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Blackbaud
Blackbaud was with us every step of the way during the migration of our data to the newer version of the software. They made it as easy as possible, and the huge task that it was was made much easier with their help.
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Alternatives Considered
Blackbaud
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.
Read full review
Blackbaud
There just is no system as robust and capable as Raiser's Edge NXT. It's ability to track anything you'd like, give you space to create custom fields (attributes) and utilize fields in different ways than intended give it the extra advatage that we hadn't seen in other products. It's got a vast network of plug ins that help automation features as well.
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Contract Terms and Pricing Model
Blackbaud
No answers on this topic
Blackbaud
Pricing really seems to be all over the place, and everything else you need is an extra add-on cost. The biggest issue is training. Options are limited unless you subscribe and pay for it across your contract.
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Scalability
Blackbaud
No answers on this topic
Blackbaud
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
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Return on Investment
Blackbaud
  • Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
  • Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
  • Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.
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Blackbaud
  • Time management, saved time with data, resulting in a cost savings of 20%
  • Made reporting easy with processing donor gifts and recording them approximately
  • Improved fundraising as the preferred platform and increased donations by 15%
  • Attained a holistic approach to identifying prospective donors
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ScreenShots

Blackbaud Raiser's Edge NXT Screenshots

Screenshot of Benchmarking in Blackbaud Raiser’s Edge NXT helps users understand fundraising performance by comparing their organizations against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.Screenshot of Integrated analytics in Raiser’s Edge NXT help organizations identify their constituents’ gift capacity and recommends whom solicitors should be targeting for maximum major gifts. Simple & reliable ratings appear on constituents’ profiles, and lists include a ranking of all screened constituents from highest to lowest wealth.Screenshot of Work Centers enable management of a portfolio with a cohesive, clearly-defined process for all fundraising activities. They are designed to instill a deeper understanding of constituents and drive action. Action-triggering insights reveal areas that should be focused on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals.Screenshot of Out of the box dashboards and reports display how an organization is performing at all times. Dashboards can be customized based on what’s important, to achieve a clear view of the organization’s performance.Screenshot of Online giving pages.Screenshot of Constituent records are designed to surface everything needed to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.