Red Hat Ansible Automation Platform vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ansible
Score 9.2 out of 10
N/A
The Red Hat Ansible Automation Platform (acquired by Red Hat in 2015) is a foundation for building and operating automation across an organization. The platform includes tools needed to implement enterprise-wide automation, and can automate resource provisioning, and IT environments and configuration of systems and devices. It can be used in a CI/CD process to provision the target environment and to then deploy the application on it.
$5,000
per year
ServiceNow Now Platform
Score 8.8 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
Red Hat Ansible Automation PlatformServiceNow Now Platform
Editions & Modules
Basic Tower
5,000
per year
Enterprise Tower
10,000
per year
Premium Tower
14,000
per year
No answers on this topic
Offerings
Pricing Offerings
AnsibleServiceNow Now Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Red Hat Ansible Automation PlatformServiceNow Now Platform
Considered Both Products
Ansible
Chose Red Hat Ansible Automation Platform
Uipath is the last mile we start from Red Hat Ansible Automation Platform.
ServiceNow Now Platform

No answer on this topic

Top Pros
Top Cons
Features
Red Hat Ansible Automation PlatformServiceNow Now Platform
Configuration Management
Comparison of Configuration Management features of Product A and Product B
Red Hat Ansible Automation Platform
8.6
44 Ratings
7% above category average
ServiceNow Now Platform
-
Ratings
Infrastructure Automation9.244 Ratings00 Ratings
Automated Provisioning8.841 Ratings00 Ratings
Parallel Execution8.840 Ratings00 Ratings
Node Management8.432 Ratings00 Ratings
Reporting & Logging7.841 Ratings00 Ratings
Version Control8.738 Ratings00 Ratings
Best Alternatives
Red Hat Ansible Automation PlatformServiceNow Now Platform
Small Businesses
HashiCorp Terraform
HashiCorp Terraform
Score 8.4 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
AWS CloudFormation
AWS CloudFormation
Score 8.8 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
HashiCorp Terraform
HashiCorp Terraform
Score 8.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Red Hat Ansible Automation PlatformServiceNow Now Platform
Likelihood to Recommend
9.5
(108 ratings)
9.2
(27 ratings)
Likelihood to Renew
8.2
(3 ratings)
7.0
(2 ratings)
Usability
7.3
(1 ratings)
8.7
(20 ratings)
Performance
8.7
(5 ratings)
-
(0 ratings)
Support Rating
7.3
(3 ratings)
8.5
(21 ratings)
Implementation Rating
8.2
(1 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(7 ratings)
Ease of integration
8.6
(5 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
8.2
(3 ratings)
User Testimonials
Red Hat Ansible Automation PlatformServiceNow Now Platform
Likelihood to Recommend
Red Hat
It has helped save us so much time, as it was designed to automate mundane and repetitive tasks that we were using other tools to perform and that required so much manual intervention. It does not work very well within Windows environments, understandably, but I would love to see more integration. I want it to be sexy and attractive to more than just geeky sysadmins.
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ServiceNow
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
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Pros
Red Hat
  • Debugging is easy, as it tells you exactly within your job where the job failed, even when jumping around several playbooks.
  • Ansible seems to integrate with everything, and the community is big enough that if you are unsure how to approach converting a process into a playbook, you can usually find something similar to what you are trying to do.
  • Security in AAP seems to be pretty straightforward. Easy to organize and identify who has what permissions or can only see the content based on the organization they belong to.
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ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
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Cons
Red Hat
  • YAML is hard for many to adopt. Moving to a system that is not as white space sensitive would likely increase uptake.
  • AAP and EDA should be more closely aligned. There are differences that can trip users of the integration up. An example would be the way that variables are used.
  • Event-driven Ansible output is not as informative as AAP.
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ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
Red Hat
Even is if it's a great tool, we are looking to renew our licence for our production servers only. The product is very expensive to use, so we might look for a cheaper solution for our non-production servers. One of the solution we are looking, is AWX, free, and similar to AAP. This is be perfect for our non-production servers.
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ServiceNow
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
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Usability
Red Hat
the yaml is easy to write and most people can be taught to write basic playbooks in a few weeks
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ServiceNow
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
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Performance
Red Hat
Great in almost every way compared to any other configuration management software. The only thing I wish for is python3 support. Other than that, YAML is much improved compared to the Ruby of Chef. The agentless nature is incredibly convenient for managing systems quickly, and if a member of your term has no terminal experience whatsoever they can still use the UI.
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ServiceNow
No answers on this topic
Support Rating
Red Hat
There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.
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ServiceNow
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
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Implementation Rating
Red Hat
I spoke on this topic today!
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ServiceNow
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
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Alternatives Considered
Red Hat
I haven't thought of any right now other than just doing our own home-brewed shell scripts. Command line scripts. And how does this compare? It's light years ahead, especially with the ability to share credentials without giving the person the actual credentials. You can delegate that within, I guess what used to be called Ansible Tower, which is now the Ansible Automation platform. It lets you share, I can give you the keys without you being able to see the keys. It's great
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ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Red Hat
No answers on this topic
ServiceNow
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
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Professional Services
Red Hat
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Red Hat
  • Red Hat Ansible Automation Platform offers automation and ML tools that allow me to automate complex IT tasks.
  • Through automation analytics, it is seamless to gain full visibility into automation performance allowing me to make informed decisions.
  • Red Hat Ansible Automation Platform allows me to move rapidly from insights to action.
  • Creating and sharing automation content in one place unify a team in one place hence enhancing real-time collaboration.
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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