Genesys Multicloud CX (discontinued) vs. REDCap (Research Electronic Data Capture)
Genesys Multicloud CX (discontinued) vs. REDCap (Research Electronic Data Capture)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
REDCap | N/A | REDCap is a secure web application designed by Vanderbilt University to build and manage online surveys and databases in a research setting for universities. While REDCap can be used to collect virtually any type of data in any environment (including compliance with 21 CFR Part 11, FISMA, HIPAA, and GDPR), it is specifically geared to support online and offline data capture for research studies and operations. | N/A |
Genesys Multicloud CX (discontinued) | REDCap (Research Electronic Data Capture) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | REDCap (Research Electronic Data Capture) | |
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Top Pros |
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Top Cons |
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Genesys Multicloud CX (discontinued) | REDCap (Research Electronic Data Capture) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | REDCap (Research Electronic Data Capture) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | No answers on this topic |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | No answers on this topic |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | No answers on this topic |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | REDCap (Research Electronic Data Capture) | |
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Likelihood to Recommend | 7.7 (147 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | 10.0 (1 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | 10.0 (1 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | REDCap (Research Electronic Data Capture) | |
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Likelihood to Recommend | Discontinued Products | Vanderbilt University |
Pros | Discontinued Products | Vanderbilt University |
Cons | Discontinued Products | Vanderbilt University |
Likelihood to Renew | Discontinued Products | Vanderbilt University No answers on this topic |
Usability | Discontinued Products | Vanderbilt University |
Reliability and Availability | Discontinued Products | Vanderbilt University No answers on this topic |
Performance | Discontinued Products | Vanderbilt University No answers on this topic |
Support Rating | Discontinued Products | Vanderbilt University |
In-Person Training | Discontinued Products | Vanderbilt University No answers on this topic |
Online Training | Discontinued Products | Vanderbilt University No answers on this topic |
Implementation Rating | Discontinued Products | Vanderbilt University No answers on this topic |
Alternatives Considered | Discontinued Products | Vanderbilt University |
Scalability | Discontinued Products | Vanderbilt University No answers on this topic |
Return on Investment | Discontinued Products | Vanderbilt University |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |