Appian vs. RedHorse CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appian
Score 8.8 out of 10
N/A
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
$0
RedHorse CRM
Score 8.0 out of 10
Small Businesses (1-50 employees)
RedHorse CRM is an all-in-one CRM for small businesses with end-to-end business management. This solution includes Quoting, Customer Service, Project Management, QuickBooks integration, Campaign Management, Constant Contact integration, Credit Card Processing. It is a completely configurable on-premise windows application that includes a mobile version for phone or web.
$9
Per Seat per Month
Pricing
AppianRedHorse CRM
Editions & Modules
Appian Community Edition
$0
Application - Input-Only
$2
per month per user
Application - Infrequent
$9
per month per user
Application - Standard
$75
per month per user
Platform
Custom Quote Priced per user with unlimited apps.
minimum 100 users, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
unlimited
Platform
Custom Quote Priced per user with unlimited apps.
Minimum 100, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
Unlimited
RedHorse CRM Core Edition
$9
Per Seat per Month
RedHorse Mobile
$10
Per Seat per Month
RedHorse CRM Essential Edition
$29
Per Seat per Month
RedHorse CRM Complete Edition
$44
Per Seat per Month
Offerings
Pricing Offerings
AppianRedHorse CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup fee$895 per 5 users
Additional DetailsEach edition is available as a perpetual license.
More Pricing Information
Features
AppianRedHorse CRM
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Appian
9.1
75 Ratings
5% above category average
RedHorse CRM
-
Ratings
Visual Modeling8.873 Ratings00 Ratings
Drag-and-drop Interfaces8.972 Ratings00 Ratings
Platform Security9.171 Ratings00 Ratings
Platform User Management8.872 Ratings00 Ratings
Reusability9.475 Ratings00 Ratings
Platform Scalability9.473 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
9.1
1 Ratings
17% above category average
Customer data management / contact management00 Ratings9.11 Ratings
Workflow management00 Ratings9.11 Ratings
Territory management00 Ratings9.11 Ratings
Opportunity management00 Ratings9.11 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.11 Ratings
Contract management00 Ratings9.11 Ratings
Quote & order management00 Ratings9.11 Ratings
Interaction tracking00 Ratings9.11 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
8.2
1 Ratings
9% above category average
Case management00 Ratings9.11 Ratings
Call center management00 Ratings6.41 Ratings
Help desk management00 Ratings9.11 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
8.6
1 Ratings
13% above category average
Lead management00 Ratings8.21 Ratings
Email marketing00 Ratings9.11 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
9.1
1 Ratings
18% above category average
Task management00 Ratings9.11 Ratings
Billing and invoicing management00 Ratings9.11 Ratings
Reporting00 Ratings9.11 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
7.3
1 Ratings
4% below category average
Forecasting00 Ratings8.21 Ratings
Pipeline visualization00 Ratings4.51 Ratings
Customizable reports00 Ratings9.11 Ratings
Customization
Comparison of Customization features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
8.6
1 Ratings
13% above category average
Custom fields00 Ratings9.11 Ratings
Custom objects00 Ratings9.11 Ratings
Scripting environment00 Ratings9.11 Ratings
API for custom integration00 Ratings7.31 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
6.4
1 Ratings
12% below category average
Social data00 Ratings6.41 Ratings
Social engagement00 Ratings6.41 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
6.8
1 Ratings
5% below category average
Marketing automation00 Ratings9.11 Ratings
Compensation management00 Ratings4.51 Ratings
Platform
Comparison of Platform features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
7.3
1 Ratings
3% below category average
Mobile access00 Ratings7.31 Ratings
Security
Comparison of Security features of Product A and Product B
Appian
-
Ratings
RedHorse CRM
9.1
1 Ratings
9% above category average
Role-based user permissions00 Ratings9.11 Ratings
Best Alternatives
AppianRedHorse CRM
Small Businesses
Creatio
Creatio
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.8 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AppianRedHorse CRM
Likelihood to Recommend
9.1
(139 ratings)
9.1
(1 ratings)
Likelihood to Renew
8.5
(19 ratings)
-
(0 ratings)
Usability
8.7
(95 ratings)
-
(0 ratings)
Support Rating
8.4
(118 ratings)
-
(0 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
6.0
(2 ratings)
-
(0 ratings)
Implementation Rating
1.0
(5 ratings)
-
(0 ratings)
User Testimonials
AppianRedHorse CRM
Likelihood to Recommend
Appian
Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
Read full review
RedHorse Systems
RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
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Pros
Appian
  • Allows at a glance workflow documentation which assists in the need we have for information readiation.
  • Drag and drop interface for workflow development greatly speeds our apps time to market.
  • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
Read full review
RedHorse Systems
  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Read full review
Cons
Appian
  • Search issues when type ahead and database search are used in the same field.
  • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
  • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
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RedHorse Systems
  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
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Likelihood to Renew
Appian
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
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RedHorse Systems
No answers on this topic
Usability
Appian
Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
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RedHorse Systems
No answers on this topic
Support Rating
Appian
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
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RedHorse Systems
No answers on this topic
In-Person Training
Appian
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
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RedHorse Systems
No answers on this topic
Online Training
Appian
Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
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RedHorse Systems
No answers on this topic
Implementation Rating
Appian
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
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RedHorse Systems
No answers on this topic
Alternatives Considered
Appian
Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
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RedHorse Systems
As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize. RedHorse provides the best of both along with the ease of use and non-complex customization.
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Return on Investment
Appian
  • I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
  • The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
  • There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
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RedHorse Systems
  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Read full review
ScreenShots

Appian Screenshots

Screenshot of Low-Code DevelopmentScreenshot of Business Process Management SuiteScreenshot of Dynamic Case ManagementScreenshot of Mobile App DevelopmentScreenshot of Appian RPA with Blue Prism

RedHorse CRM Screenshots

Screenshot of RedHorse can manage your calendar for you, including scheduling for multiple users and multiple contacts.Screenshot of View, add, edit, call, email, map. Manage all of your accounts and contacts. Search your contact list or use Favorites.