What users are saying about
43 Ratings
43 Ratings
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Score 7 out of 101

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Likelihood to Recommend

Remedyforce

Remedyforce is very well suited when you plan to use the suite of modules including Incidents, Problems, Change, and more. If you are looking to simply have a help desk tool, there may be other options at comparable prices.
Michael Stewart profile photo

Feature Rating Comparison

Incident and problem management

Remedyforce
6.3
Organize and prioritize service tickets
Remedyforce
6.1
Expert directory
Remedyforce
5.0
Service restoration
Remedyforce
5.1
Self-service tools
Remedyforce
7.9
Subscription-based notifications
Remedyforce
6.1
ITSM collaboration and documentation
Remedyforce
6.1
ITSM reports and dashboards
Remedyforce
8.0

ITSM asset management

Remedyforce
7.3
Configuration mangement
Remedyforce
8.0
Asset management dashboard
Remedyforce
8.0
Policy and contract enforcement
Remedyforce
6.0

Change management

Remedyforce
7.0
Change requests repository
Remedyforce
7.0
Change calendar
Remedyforce
7.0
Service-level management
Remedyforce
7.0

Pros

  • Attaching documents and emails to an incident makes it easier to provide details without cluttering up the notes section with information that will confuse some readers.
  • The release management features allows the various IT roles to quickly understand what has been approved for a specific release as well as any fixes that were pulled.
  • The dashboards that allow users to focus on just the items in a specific or group of teams helps keep the teams on track. The various visual tools and reports allow for easily checking a single user, small teams, or large groups progress.
Mary Roberts profile photo

Cons

  • As an administrator of the product, Remedyforce could improve on providing training specific for administrators and product owners of the tool. Specifically, an introductory training of the entity relationships within the application would have been very helpful when I first started using the tool.
Amy Gibbens profile photo

Likelihood to Renew

Remedyforce7.5
Based on 4 answers
I am not the decision maker on renewal of RemedyForce .. what I would say is on renewal I would really try to force the vendor to address the lack of multi-incident closure.
Gerald Talton profile photo

Support

Remedyforce8.0
Based on 1 answer
They care about your success.
Phil Medina profile photo

Implementation

Remedyforce7.0
Based on 1 answer
Learning industry best practices or gaining insight on them from either BMC or an implementation partner would have saved some headaches we faced after roll-out.
Phil Medina profile photo

Alternatives Considered

Remedy had proven unstable inside Mincom and the other proprietary solution KBox had proven to be rigid ... so RemedyForce was better at uptime and having global access than our previous solutions.
Gerald Talton profile photo

Return on Investment

  • I think the positive impact is that it has forced our global business to consolidate on one ticketing solution. The two major development/management sites are Atlanta and Brisbane, Australia and by standardizing the monitoring integration with the back end being RemedyForce we have like cut down on the overall cost of maintaining duplicate in-house ticketing solutions.
Gerald Talton profile photo

Screenshots

Pricing Details

Remedyforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Remedyforce Editions & Modules
Remedyforce
Edition
Pricing
60.001
1. per user, per month
Additional Pricing Details