RemoteView vs. Symantec pcAnywhere (Discontinued)

RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.

Incentivized

Synmantec pcAnywhere is excellent when you require a secure remote connection, and you have enough computational power and internet bandwidth.

Incentivized

• Smoother control/access
• Ability to control smartphones, tablets, laptops, desktops
• Works with multiple browser options (Chrome, Firefox, Edge, Safari)

Incentivized

• Multiple connections
• Cross-platform
• Decent UX

Incentivized

• Latency is much better than previous versions of RemoteView, but could always use some improvements

Incentivized

• Sometimes it is too slow
• Consumes too much bandwidth

Incentivized

TeamViewer had issues in the past with latency, and for that reason, we switched over to RemoteView. It seems quite clear now that RemoteView has the strongest feature set in this space, and has greatly corrected the latency issues. I am not sure if TeamViewer is still used today, but we are very happy with the feature set that RemoteView offers our company. We are able to improve our ROI based on the features we get from this software.

Incentivized

[We chose Synamtec pcAnywhere because] its embedded both-direction encryption exceeds the industry requirements.

Incentivized

• Allows us to support our customers/users who are not physically on-site
• Increases our ability to support customers, regardless of where they are
• Customer satisfaction is greatly improved due to quality of support delivered

Incentivized

• It allows us to comply with the latest safe browsing requirements.

Incentivized