Replicon Polaris PSA vs. TaskRay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Replicon Polaris PSA
Score 7.3 out of 10
N/A
Replicon Polaris PSA is a professional services automation platform containing project management, expense tracking, and billing features, from Replicon headquartered in Redwood City, California.N/A
TaskRay
Score 8.0 out of 10
N/A
TaskRay is a project management platform for managing project within Salesforce. It enables work to be planned quickly and efficiently, across geographically distributed teams. It supports collaboration using Chatter groups, and file sharing.
$15
per month
Pricing
Replicon Polaris PSATaskRay
Editions & Modules
No answers on this topic
TaskRay
$25.00
per month
Offerings
Pricing Offerings
Replicon Polaris PSATaskRay
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Replicon Polaris PSATaskRay
Project Management
Comparison of Project Management features of Product A and Product B
Replicon Polaris PSA
-
Ratings
TaskRay
8.6
5 Ratings
14% above category average
Task Management00 Ratings8.75 Ratings
Resource Management00 Ratings8.34 Ratings
Gantt Charts00 Ratings9.34 Ratings
Scheduling00 Ratings10.04 Ratings
Workflow Automation00 Ratings9.05 Ratings
Team Collaboration00 Ratings9.05 Ratings
Support for Agile Methodology00 Ratings8.34 Ratings
Support for Waterfall Methodology00 Ratings8.02 Ratings
Document Management00 Ratings6.32 Ratings
Email integration00 Ratings9.02 Ratings
Mobile Access00 Ratings9.02 Ratings
Timesheet Tracking00 Ratings10.01 Ratings
Change request and Case Management00 Ratings8.02 Ratings
Budget and Expense Management00 Ratings8.02 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Replicon Polaris PSA
-
Ratings
TaskRay
8.5
3 Ratings
14% above category average
Invoicing00 Ratings8.01 Ratings
Project & financial reporting00 Ratings9.03 Ratings
Integration with accounting software00 Ratings8.52 Ratings
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Replicon Polaris PSATaskRay
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User Ratings
Replicon Polaris PSATaskRay
Likelihood to Recommend
10.0
(4 ratings)
8.3
(5 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Replicon Polaris PSATaskRay
Likelihood to Recommend
Replicon Inc
It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
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Bracket Labs
TaskRay is a great solution for small to medium sized businesses running multiple projects at the same time. It is very cost effective and their development team is actively adding new functionality regularly. If you prefer working from a tiled Kanban board view, this is highly worth evaluating.
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Pros
Replicon Inc
  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
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Bracket Labs
  • Onboarding Templates
  • Scheduling Onboarding tasks and assignments to client and employees
  • Creating project logs so that everyone knows what is being worked on
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Cons
Replicon Inc
  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
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Bracket Labs
  • Unfortunately TaskRay does not allow us to share templates externally with customers.
  • We have employees all over the world and we don't think TaskRay will support other languages such as Japanese. Note, I am speaking with a sales rep next week to confirm this, so we may be incorrect.
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Likelihood to Renew
Replicon Inc
No answers on this topic
Bracket Labs
It's hands-down the best PM tool we have ever used. Nothing compares in ease of use and being easy to learn. It also looks great and makes sense immediately
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Usability
Replicon Inc
No answers on this topic
Bracket Labs
Easy Easy Easy to use
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Support Rating
Replicon Inc
No answers on this topic
Bracket Labs
I have not had many support issues but when I have, they have been courteous helpful, and solved the issue
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Implementation Rating
Replicon Inc
No answers on this topic
Bracket Labs
Again, just like the app, the implementation was very easy.
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Alternatives Considered
Replicon Inc
We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
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Bracket Labs
We are still in our year long evaluation process. But TaskRay has been the easiest, and most successfully adopted tool so far. Even if we do not end up choosing TaskRay, I do not regret implementing the system or the experience working with the team at TaskRay. The only reason we may not end up going with TaskRay is lack of templates and slightly stunted reporting features (this is mainly due to Salesforce limitations). Our organization is growing so quickly, we need to consider tools that are better able to regiment processes in a larger group of Customer Service Representatives and give management more detailed insight into those activities.
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Return on Investment
Replicon Inc
  • No negative; we just use it for timesheets.
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Bracket Labs
  • It was highly effective in organizing projects and sprints.
  • Time cards were easy to manage.
  • TaskRay's integration with Salesforce is a huge win as well as you can leverage workflows, approval processes, and alert notifications.
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ScreenShots