Replicon Project Time Tracking vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Replicon Project Time Tracking
Score 8.9 out of 10
N/A
Replicon's Project Time Tracking suite of applications allows users to track billable time, manage project hours and cost, track project expenses, as well as manage paid time off.N/A
ServiceTitan
Score 8.3 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
Replicon Project Time TrackingServiceTitan
Editions & Modules
No answers on this topic
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
Replicon Project Time TrackingServiceTitan
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Community Pulse
Replicon Project Time TrackingServiceTitan
Top Pros
Top Cons
Best Alternatives
Replicon Project Time TrackingServiceTitan
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
TimeCamp
TimeCamp
Score 8.7 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Replicon Project Time TrackingServiceTitan
Likelihood to Recommend
6.0
(1 ratings)
7.8
(12 ratings)
User Testimonials
Replicon Project Time TrackingServiceTitan
Likelihood to Recommend
Replicon Inc
I believe it is well suited for a small sized company, like my previous one, that does not want any IT overhead to onboard a new tool. This tool is available online and can be accessed via the internet. It has all the necessary components to help you record your activity. But the solution in its current form is not scalable. [I've] Given few of my reasons I feel this is not well suited for a large company (like the one I currently work at).
Read full review
ServiceTitan
Well suited for larger companies, and companies that can take advantage of numerous features like dispatching, inventory, etc. Smaller shops may not find ServiceTitan as helpful or at least potentially complicated for a scaled back operation. It doesn't have accounting software, so make sure you have QuickBooks or something similar.
Read full review
Pros
Replicon Inc
  • It allowed me to fill my work time sheet. Every week I had to fill this. Based on the numbers the company keeps track of which days I worked.
  • It reminded me to fill the time sheets constantly and also notifies me when it gets approved. So I never really forgot to fill it.
  • It allowed me to see my vacation days left, and plan ahead.
  • It had a list of holiday dates which was very handy to plan my trips or vacation.
  • It had categorization by department and my view of time sheets was only limited to me. I could not see others time sheets, and except for my manager, nobody else could look into mine.
  • It had internet access, which meant I could fill my sheets anywhere. It came in handy while working from home where a VPN connection may not be present. I also guess that this service being online meant no extra effort from IT department side.
Read full review
ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
Read full review
Cons
Replicon Inc
  • The UI in my opinion was too simple. Calendar views were pretty stale.
  • I don't believe there was a mobile app for this, or this site worked nicely when opened on small devices.
  • A better view of my time could have been shown. At the time I could only see small excel like boxes filled with numbers. Graphs, or some other visualization of remaining days would have been lucrative.
  • Very stupid login page. We had to fill "company name" at the login page and this name had to match exactly to what was set in the database. It was frustrating and I always had to refer my notes to get that right.
  • There wasn't any preselection option which made it hard to do it fast. If I can only set a few fields (because we had long list of dropdowns to choose from) then this process could be much smoother.
  • A major issue was not being able to see my team-mates schedule or calendar. E.g. when are they taking vacations. So I had to pester them offline to get this information. Many times due to inter-team miscommunication we didn't know about others vacation days during planning. A central place where I could see this information would have helped me a lot.
Read full review
ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Read full review
Alternatives Considered
Replicon Inc
I believe it is not in my power to select the best tool. It depends on whatever company I work for. It just happens that we use a different system (and I don't even know if this is an internal system, or another online tool). But I do like my current system. It has a better UI, and more detailed insights about my time. It also shows my pay stubs and other small neat information like tax papers to help me organize. It also has notifications when something new comes up. All these features I think I lacked in Replicon (or maybe my company didn't have access to these).
Read full review
ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
Read full review
Return on Investment
Replicon Inc
  • Replicon helped me maintain a record of my time. This helped during my assessment where my manager could see my work hours.
  • Replicon was easy to use, so I didn't spend my precious time filling sheets in this site. As far as I can remember, this site only gave me problem once, but was never down.
  • Though a good tool, I actually never got the use case of recording your time sheets. I think it will be pretty hard for an employee to just fill the time sheet and not show up for work. There are so many meetings and people around you, that you cannot fake your presence. So I feel there is no need to fill time sheets. It is a functionality with no real world solution.
Read full review
ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board