8 Reviews and Ratings
4 Reviews and Ratings
I believe it is well suited for a small sized company, like my previous one, that does not want any IT overhead to onboard a new tool. This tool is available online and can be accessed via the internet. It has all the necessary components to help you record your activity. But the solution in its current form is not scalable. [I've] Given few of my reasons I feel this is not well suited for a large company (like the one I currently work at).Incentivized
syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
It allowed me to fill my work time sheet. Every week I had to fill this. Based on the numbers the company keeps track of which days I worked.It reminded me to fill the time sheets constantly and also notifies me when it gets approved. So I never really forgot to fill it.It allowed me to see my vacation days left, and plan ahead.It had a list of holiday dates which was very handy to plan my trips or vacation.It had categorization by department and my view of time sheets was only limited to me. I could not see others time sheets, and except for my manager, nobody else could look into mine.It had internet access, which meant I could fill my sheets anywhere. It came in handy while working from home where a VPN connection may not be present. I also guess that this service being online meant no extra effort from IT department side.Incentivized
Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
The UI in my opinion was too simple. Calendar views were pretty stale.I don't believe there was a mobile app for this, or this site worked nicely when opened on small devices.A better view of my time could have been shown. At the time I could only see small excel like boxes filled with numbers. Graphs, or some other visualization of remaining days would have been lucrative.Very stupid login page. We had to fill "company name" at the login page and this name had to match exactly to what was set in the database. It was frustrating and I always had to refer my notes to get that right.There wasn't any preselection option which made it hard to do it fast. If I can only set a few fields (because we had long list of dropdowns to choose from) then this process could be much smoother.A major issue was not being able to see my team-mates schedule or calendar. E.g. when are they taking vacations. So I had to pester them offline to get this information. Many times due to inter-team miscommunication we didn't know about others vacation days during planning. A central place where I could see this information would have helped me a lot.Incentivized
Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Training was very well done and thorough
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
I believe it is not in my power to select the best tool. It depends on whatever company I work for. It just happens that we use a different system (and I don't even know if this is an internal system, or another online tool). But I do like my current system. It has a better UI, and more detailed insights about my time. It also shows my pay stubs and other small neat information like tax papers to help me organize. It also has notifications when something new comes up. All these features I think I lacked in Replicon (or maybe my company didn't have access to these).Incentivized
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Replicon helped me maintain a record of my time. This helped during my assessment where my manager could see my work hours.Replicon was easy to use, so I didn't spend my precious time filling sheets in this site. As far as I can remember, this site only gave me problem once, but was never down.Though a good tool, I actually never got the use case of recording your time sheets. I think it will be pretty hard for an employee to just fill the time sheet and not show up for work. There are so many meetings and people around you, that you cannot fake your presence. So I feel there is no need to fill time sheets. It is a functionality with no real world solution.Incentivized
Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.