Replicon Time & Attendance vs. SherpaDesk

This program is an easy program to roll out to employees as it is very user friendly. If you are a larger company, this will definitely eliminate questions or concern from employees who fear they may not be able to use the program

Incentivized

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• Time & Attedance
• Expenses

Incentivized

• Ticketing is very fast & easy
• Tracking time is fast

• The process for adding my hours for the week has a few more steps than other systems I've used.

Incentivized

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

We selected Replicon at the time because Replicon fit our business model. As we grew, we believe we outgrew Replicon, as we needed software that had more functionality.

Incentivized

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• Time - often we have to enlist the help of other departments to go through and make changes to employees profiles once they are loaded.
• The program as worked well with our HRIS system.

Incentivized

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.