RepuGen vs. ResellerRatings

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RepuGen
Score 10.0 out of 10
N/A
RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee satisfaction. According to the vendor, RepuGen effortlessly increases a company’s online reviews through a fully integrated and automated patient outreach process. Users will be notified the moment a patient has a…
$79
per provider/per month
ResellerRatings
Score 9.0 out of 10
N/A
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying. ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are…N/A
Pricing
RepuGenResellerRatings
Editions & Modules
6-9 Provider
$79
per provider/per month
2-5 Provider
$99
per provider/per month
1 Provider
$129
per provider/per month
10+ Providers
Contact for quote
No answers on this topic
Offerings
Pricing Offerings
RepuGenResellerRatings
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$99 per providerNo setup fee
Additional Details
More Pricing Information
Community Pulse
RepuGenResellerRatings
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
RepuGenResellerRatings
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All AlternativesView all alternativesView all alternatives
User Ratings
RepuGenResellerRatings
Likelihood to Recommend
10.0
(1 ratings)
9.0
(5 ratings)
Support Rating
10.0
(1 ratings)
9.5
(4 ratings)
User Testimonials
RepuGenResellerRatings
Likelihood to Recommend
GMR Web Team
RepuGen is well suited for any business looking to up their online reputation presence. It helps get great reviews while filtering out clients who may possibly leave negative reviews
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ResellerRatings.com
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
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Pros
GMR Web Team
  • Identifies unhappy customers so that we have the opportunity to make things right and convert them to a happy customer.
  • Invites only happy customers to review online.
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ResellerRatings.com
  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.
Read full review
Cons
GMR Web Team
  • I cannot think of any cons.
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ResellerRatings.com
  • Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
  • Private/Public Replies should allow URLS to be clickable for ease-of-access.
  • The "Reports" feature could be explained in more depth.
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Support Rating
GMR Web Team
Great customer service. I talked to a few reps getting set up and they were friendly and easy to connect with. After signup I had a few questions and was able to get help quickly.
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ResellerRatings.com
ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.
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Alternatives Considered
GMR Web Team
RepuGen was, by far, easier to use and I got more responses with it compared to the other company.
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ResellerRatings.com
We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).
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Return on Investment
GMR Web Team
  • Customers see our positive online reviews and end up choosing us, ROI is high.
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ResellerRatings.com
  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.
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ScreenShots

RepuGen Screenshots

Screenshot of Receive instant feedback from your patientsScreenshot of Intercept Unhappy Patients Before they post reviews onlineScreenshot of Perform patient Service recovery and retain them as patientScreenshot of Access patient satisfaction reports and more from one intuitive dashboardScreenshot of Screenshot of Understand patient sentiment by provider or location