Request Metrics vs. Twilio Segment

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Request Metrics
Score 10.0 out of 10
N/A
Request Metrics is presented as a fast, simple, and affordable way to monitor the real user performance of a website. The vendor states they approach APM differently, rather than trying to understand everything about every part of a system, their solution focuses on understanding the performance as experienced by real users, and showing metrics that any developer can understand. Request Metrics is built for the small busy software teams that can't spend all their time and budget on software…N/A
Twilio Segment
Score 8.3 out of 10
N/A
Segment is a customer data platform that helps engineering teams at companies like Tradesy, TIME, Inc., Gap, Lending Tree, PayPal, and Fender, etc., achieve time and cost savings on their data infrastructure, which was acquired by Twilio November 2020. The vendor says they also enable Product, BI, and Marketing teams to access 200+ tools (Mixpanel, Salesforce, Marketo, Redshift, etc.) to better understand and optimize customer preferences for growth— all integrations are pre-built and…
$120
per month
Pricing
Request MetricsTwilio Segment
Editions & Modules
No answers on this topic
Free
$0.00
Includes 1,000 visitors/mo
Team
$120.00
Includes 10,000 visitors/mo
Business
Contact Sales
Custom Volume
Offerings
Pricing Offerings
Request MetricsTwilio Segment
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$10 monthly page viewsNo setup fee
Additional Details
More Pricing Information
Community Pulse
Request MetricsTwilio Segment
Top Pros
Top Cons
Features
Request MetricsTwilio Segment
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Request Metrics
9.0
1 Ratings
17% above category average
Twilio Segment
-
Ratings
Application monitoring10.01 Ratings00 Ratings
Threshold alerts8.01 Ratings00 Ratings
Application performance management console9.01 Ratings00 Ratings
Tag Management
Comparison of Tag Management features of Product A and Product B
Request Metrics
-
Ratings
Twilio Segment
8.0
1 Ratings
8% below category average
Library of JavaScript extensions00 Ratings8.01 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
Request Metrics
-
Ratings
Twilio Segment
6.7
1 Ratings
21% below category average
Standard visitor segmentation00 Ratings7.01 Ratings
Behavioral visitor segmentation00 Ratings7.01 Ratings
Traffic allocation control00 Ratings6.01 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
Request Metrics
-
Ratings
Twilio Segment
7.6
2 Ratings
12% below category average
Account Scoring00 Ratings7.01 Ratings
Customer Data Governance00 Ratings8.01 Ratings
Data Connectors00 Ratings8.52 Ratings
Data Enhancement00 Ratings7.01 Ratings
Data Ingestion00 Ratings8.52 Ratings
Data Storage00 Ratings8.01 Ratings
Data Visibility00 Ratings7.01 Ratings
Event Data00 Ratings7.01 Ratings
Identity Resolution00 Ratings7.01 Ratings
Best Alternatives
Request MetricsTwilio Segment
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Medium-sized Companies
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Score 9.3 out of 10
SALESmanago
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Score 8.8 out of 10
Enterprises
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ManageEngine Site24x7
Score 9.3 out of 10
Treasure Data
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Score 8.2 out of 10
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User Ratings
Request MetricsTwilio Segment
Likelihood to Recommend
10.0
(1 ratings)
8.5
(20 ratings)
Support Rating
-
(0 ratings)
7.7
(8 ratings)
User Testimonials
Request MetricsTwilio Segment
Likelihood to Recommend
TrackJS
Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect. It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.
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Twilio
Best suited: - Merging emails coming from: Facebook leads forms, Unbounce or landing pages forms, Google forms, any other kind of lead generation tool and bundling all that information together for a single user "profile". - Passing events generated in multiple applications by the same user (product selected in web, product discarded in cart, etc) and delivering those events into other applications (like a CRM) Less appropriate: - Reading/updating data directly from segment from a frontend application
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Pros
TrackJS
  • Performance charts are really simple and easy for us to understand what is happening
  • It was easy to get started and doesn't need administration or training
  • It's affordable for our team
  • It's fast
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Twilio
  • Multi-platform. Segment has easy integrations in many different web, backend, and app platforms/frameworks. We use the Segment SDK in Android and iOS as well as our node.js backend.
  • Segment is fairly affordable for early-stage companies that are trying out different analytics software. The "developer" plan is free and is suitable for most companies with products that have a small user base.
  • The UI is great! It is extremely intuitive and easy-to-learn, and this made it take very little time to integrate this software into our analytics and marketing workflows.
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Cons
TrackJS
  • I wish that it could also do uptime checking of the site
  • There is not enough detail to drill into individual users
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Twilio
  • More and richer sources. For example, MailChimp is a source but the data you get from MailChimp is quite limited. I ended up writing my own scripts to take better advantage of MailChimp's API because Segment's integration was lacking.
  • Better examples on how to set up event tracking. Pageview tracking is easy enough, but it would be nice if they had a sample app and corresponding code for it and showed you, via Git commits, how to add various kinds of events.
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Support Rating
TrackJS
No answers on this topic
Twilio
Over the period it took us to set up, we kept going back to their enablement team to help us with the setup, and they were always ready and were very helpful in the entire process. Even with their documentation, they took the time out to help us work through the process. We've never had a message/email unanswered for more than an hour on working days.
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Alternatives Considered
TrackJS
We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it. Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.
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Twilio
We chose Twilio Segment for the good API integration and node resources, I would use Ontraport again, particularly if I didn't have the requirements for API and development/platform integration. Certainly the set up and management is easy and seamless with both the API and the user interface to use depending on circumstances and requirements.
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Return on Investment
TrackJS
  • The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
  • It fit without our existing operations budget
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Twilio
  • Segment has enabled us to get a full view of our front end activity, join it to our back-end activity, and get full visibility into our funnels and user activity.
  • Segment lets us send events to ad tools with a full audit trail so all the numbers line up.
  • Segment also brings data from other sources into our data warehouse, saving our data engineering time from building commodity connectors.
Read full review
ScreenShots

Request Metrics Screenshots

Screenshot of Website performance dashboard rolls up the performance of your users as well as the busiest and slowest URLs.Screenshot of Page performance report shows you the performance distribution and breakdown of a single normalized URL as well as web vitals.Screenshot of API endpoint performance report shows you the performance distribution and breakdown of an API call.Screenshot of Alert history report shows you when and why an alert was triggered with the history of the URL.

Twilio Segment Screenshots

Screenshot of Destinations CatalogScreenshot of Destinations Main OverviewScreenshot of Sources Main OverviewScreenshot of DebuggerScreenshot of DocsScreenshot of Destination Settings