ResellerRatings vs. SOCi

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ResellerRatings
Score 9.0 out of 10
N/A
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying. ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are…N/A
SOCi
Score 8.5 out of 10
N/A
SOCi, including the former Brandify (acquired July 2021) presents a range of local marketing solutions, such as store locators, local SEO driven landing pages, local advertising, and brand reputation management.N/A
Pricing
ResellerRatingsSOCi
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ResellerRatingsSOCi
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ResellerRatingsSOCi
Small Businesses
Growave
Growave
Score 9.4 out of 10
Google Business Profile
Google Business Profile
Score 9.4 out of 10
Medium-sized Companies
PowerReviews
PowerReviews
Score 8.1 out of 10
Google Business Profile
Google Business Profile
Score 9.4 out of 10
Enterprises
PowerReviews
PowerReviews
Score 8.1 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
ResellerRatingsSOCi
Likelihood to Recommend
9.0
(5 ratings)
8.4
(8 ratings)
Usability
-
(0 ratings)
8.2
(5 ratings)
Support Rating
9.5
(4 ratings)
10.0
(4 ratings)
User Testimonials
ResellerRatingsSOCi
Likelihood to Recommend
ResellerRatings.com
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
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SOCi, Inc
SOCi is a fantastic tool for a franchise business because it provides the ability to post in bulk while also posting localized content. So, you can share the same basic content across all of your locations, but SOCi's tagging system inserts a location's phone number or website for each individual location. This helps create a localized feel and personalized touch -- but you only schedule one post, making it easy and efficient to localize content in mass posting. This principle applies to paid ads as well. Because of these features, SOCi may not be the best platform for companies with just one location
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Pros
ResellerRatings.com
  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.
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SOCi, Inc
  • Firstly, as a user of Brandify, I am really fond of their after-sales support services because as a user these services matter a lot.
  • Brandify has made the work so much easier as it avoids spending time looking for better options.
  • It is very helpful platform for the growth of a company.
  • Its analysis helps us in foreseeing situations that can be either good or bad and ensure that we think of a possible solution.
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Cons
ResellerRatings.com
  • Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
  • Private/Public Replies should allow URLS to be clickable for ease-of-access.
  • The "Reports" feature could be explained in more depth.
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SOCi, Inc
  • Their analytics are sub-par to other tools that I use.
  • Their website can be a little clunky until you learn to navigate it.
  • It takes a long time to be fully on-boarded and running on the platform with all information syncing together.
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Usability
ResellerRatings.com
No answers on this topic
SOCi, Inc
There are some aspects of the scheduling of posts that could be more user friendly for the less tech-savvy users.
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Support Rating
ResellerRatings.com
ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.
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SOCi, Inc
We have not had to contact support so there is nothing to say in response to this question. We are sure that if we needed to contact them we would be able to get any issues resolved quickly
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Alternatives Considered
ResellerRatings.com
We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).
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SOCi, Inc
Soci is a lot better. It’s more user friendly and it makes better for one platform to have all my accounts on
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Return on Investment
ResellerRatings.com
  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.
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SOCi, Inc
  • Brandify allows us to analyze the reputation of the business and how happy our customers are with us.
  • It is a affordable local marketing software.
  • It has reliable and efficient support.
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