What users are saying about
15 Ratings
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Score 8.1 out of 100
29 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Revel Systems

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous
NAKIA EPLEY | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
Melissa Meece | TrustRadius Reviewer

Pros

Revel Systems

  • In-depth reporting for sales and inventory tracking
  • Intuitive and easy-to-use UI
  • Helpful support from Revel with the Enterprise system
  • Fairly easy to create APIs to other systems
Leslie MacLean | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
Jamie Cunningham | TrustRadius Reviewer

Cons

Revel Systems

  • I don't have many complaints
Philip Gomez | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
  • On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
Robbie Melton | TrustRadius Reviewer

Likelihood to Renew

Revel Systems

Revel Systems 9.0
Based on 1 answer
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
NAKIA EPLEY | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

No score
No answers yet
No answers on this topic

Usability

Revel Systems

Revel Systems 7.0
Based on 1 answer
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
NAKIA EPLEY | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

Upserve POS (formerly Breadcrumb) 8.5
Based on 3 answers
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
Jamie Cunningham | TrustRadius Reviewer

Support Rating

Revel Systems

Revel Systems 9.9
Based on 2 answers
We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
Leslie MacLean | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

Upserve POS (formerly Breadcrumb) 8.9
Based on 9 answers
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Jamie Cunningham | TrustRadius Reviewer

Implementation Rating

Revel Systems

Revel Systems 7.0
Based on 1 answer
Not for this one
NAKIA EPLEY | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

No score
No answers yet
No answers on this topic

Alternatives Considered

Revel Systems

  • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
  • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
Christopher Frary | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
Blake Chaney | TrustRadius Reviewer

Return on Investment

Revel Systems

  • Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
  • We have almost endless data to look back on and help make business decisions
  • It's easy to train, which reduces labor.
Philip Gomez | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
John Bonica | TrustRadius Reviewer

Screenshots

Revel Systems

Pricing Details

Revel Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Revel Systems Editions & Modules

Edition
POS software cost$991
  1. *per month
Additional Pricing Details
*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.

Upserve POS (formerly Breadcrumb)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upserve POS (formerly Breadcrumb) Editions & Modules

Edition
Core$601
Pro$501
  1. per month per terminal
Additional Pricing Details
Our Core plan starts at $59 per month. This plan includes Payments Processing + EMV, Sales & Labor Reporting, Marketing Insights, Mobile App, Employee Scheduling, and Inventory and Online Ordering for an additional fee. Our Pro Plan starts at $199 with the first terminal free. This plan includes all core features, along with Menu Optimization, Server Performance, Loyalty, and Inventory and Online Ordering are included. Our Enterprise Plan starts at $359. This includes all the features of Pro, along with a dedicated success manager, custom reporting, and Data API Access.

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