Reviews.io vs. SmileBack

Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates.

Incentivized

Overall product works well but is no longer price competitive compared to others. It also is not as feature rich as its competitors any more. It was one of the first to market which was great but has not done much improvements since. Would love to see ability to measure project CSAT and other integrations.

Incentivized

• Widget library with customizable, mobile-friendly widgets.
• Custom widgets can be built for you.
• WYSIWYG and HTML email templates.
• Instagram and UGC gallery included.
• Sync your product catalog via Merchant Center.

Incentivized

• Charts and graphs that make it easy for us to share our results internally and also externally when meeting with clients and potential clients.
• SmileBack provides a fun set of metrics that our techs can be proud of -- by measuring customer satisfaction and seeing these surveys (especially those with comments) - it really provides them with satisfaction of a job well done!
• SmileBack makes it easy to search and filter by the client or by tech (agent) or date range.

Incentivized

• Setting up isn't hard, but the documentation conflicts with itself sometimes.
• They reference a BigCommerce app that isn't available (yet).

Incentivized

• Honestly, I can't find any room for improvement with SmileBack at this time. For what it is designed to do, it is simple, fast and convenient. Just what we were looking for so our customers can drop us a note and get back to making great beer!

Its a simple product to use but could use enhancements in the reporting sections by adding the same filters that are available on other screens.

Incentivized

We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary.

Incentivized

Fantastic support--very honest and direct assistance anytime you need it. My only critique would be for them to "eat more of their own dog food." While I'm sure they've reached out in the past, I can't say that I specifically recall many times that they went out of their way to seek my input as their customer. That said, we rarely needed to contact them as the product works great on its own!

Incentivized

Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like.

Incentivized

SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.

Incentivized

• Increased customer trust through verified company and product reviews.

Incentivized

• We send our clients executive summaries monthly - being able to show not just their KPIs but also the health of surveys to the main contact the reason they hired us and the CSAT scores/comments, it is nearly instant ROI each and every single month. Well worth it.