2 Ratings
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Top Rated
137 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
137 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Revinate

Revinate is very appropriate for any business that monitors, answers and utilizes guest or customer reviews on a daily basis. It assists with drilling down to core areas that a business either excels in or the opposite: does poorly. It is a great tool to track your scores and what people are saying about your product and service. Adversely, it is not appropriate for businesses that do not need the ability to track guest reviews and scores.
Stephanie MacMillan | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Boolean keyword searches
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Filtering out noise/spam
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Sentiment analysis
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.3
Broad channel coverage
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0

Publishing

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Content planning and scheduling
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
Audience targeting
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.8
Content optimization
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.9
Workflow management
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1

Engagement

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Automated routing and prioritization
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Customer interaction histories
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Bulk actions
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4

Marketing

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Lead generation
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0
Content marketing
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Paid media management
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.6
Campaigns and promotions
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5

Channel coverage/integration

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0
Twitter
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Facebook
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.6
LinkedIn
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Google+
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Instagram
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1
Pinterest
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2
YouTube
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2

Reporting/analytics

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
Campaign success analytics
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.9
Real-time tracking
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Competitor analysis
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Account management

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2
Role-based user permissions & privileges
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Mobile access
Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.7

Pros

Revinate

  • Filters all guests reviews into one place.
  • Allows us to respond to guest reviews easily.
  • Revinate has a multitude of reporting options and functionality that allow us to dig down to key areas of interest.
Stephanie MacMillan | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Revinate

  • Streamline how we answer reviews further. I feel like we should not have to log into Revinate and log into third party sites to answer reviews. Revinate would have partnerships with these third parties to streamline the review answering process.
  • I also don't like how Revinate will not give direct access to Wyndham franchise users. We have to log into a MyPortal account and then into Revinate using the MyPortal link. It would be more efficient to have direct access and capabilities.
  • Make your report creation area user-friendly. You don't offer much training or help assistance in learning to create reports.
Stephanie MacMillan | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 4 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 5.9
Based on 18 answers
99% of the time our team receives solid, timely support from the Sprinklr Support Team. As with anyone, the more info/screenshots you can provide, the better they can help you. They are always quick to respond, professional and do a great job of communicating the status and reaching out if they need more info.
Anonymous | TrustRadius Reviewer

In-Person Training

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Revinate

Survey Monkey pales in comparison to Revinate because of the depths Revinate has to offer. Survey Monkey is good for surface level tallying if you can get your client to fill out the surveys. But again, it is a simple survey tool wheres Revinate offers in depth analysis.
Stephanie MacMillan | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Revinate

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Revinate

  • I would not know this financial information directly.
  • I can tell you that Revinate is a vital tool in tracking all the possible reviews being sent in my our guests. We receive over 600 reviews per month from outlets all over the web and this program helps us monitor all of them in one place.
  • We receive data from all over (i.e. booking.com, Orbitz, Expedia, Travelocity, WynReview, TripAdvisor, Google, etc.)
Stephanie MacMillan | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Screenshots

Revinate

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Pricing Details

Revinate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Revinate
10.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5

Likelihood to Renew

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5

Usability

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0

Reliability and Availability

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.1

Performance

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Support

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
5.9

In-Person Training

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0

Online Training

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.4

Implementation

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.0

Scalability

Revinate
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Add comparison