Ring.io vs. InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ring.io
Score 9.0 out of 10
N/A
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.N/A
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Score 8.1 out of 10
N/A
PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.N/A
Pricing
Ring.ioInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ring.ioInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
Ring.ioInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Top Pros
Top Cons
Features
Ring.ioInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Ring.io
9.0
5 Ratings
19% above category average
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.3
14 Ratings
2% below category average
Contact preview8.95 Ratings8.012 Ratings
Dialer-CRM integration9.05 Ratings8.014 Ratings
Call notes & tags9.05 Ratings7.014 Ratings
Automatic call logging9.05 Ratings6.014 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Ring.io
9.0
5 Ratings
14% above category average
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.0
14 Ratings
11% below category average
Outbound dialing9.05 Ratings8.014 Ratings
Inbound routing9.04 Ratings7.011 Ratings
Custom caller ID9.05 Ratings7.012 Ratings
Click-to-call9.05 Ratings7.013 Ratings
Recorded voicemail drop9.05 Ratings6.08 Ratings
Dialer contact import9.04 Ratings7.011 Ratings
Campaign & list management9.05 Ratings7.09 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Ring.io
7.7
5 Ratings
2% below category average
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.7
11 Ratings
16% below category average
Follow-up calls10.04 Ratings7.010 Ratings
Dialer reporting & analytics5.15 Ratings6.010 Ratings
Dialer compliance8.15 Ratings7.010 Ratings
Best Alternatives
Ring.ioInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ring.ioInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Likelihood to Recommend
9.0
(5 ratings)
8.0
(32 ratings)
Usability
-
(0 ratings)
8.0
(6 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Ring.ioInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Likelihood to Recommend
Ring.io
If you normally operate strictly on outbound calls, this is a great resource as well as the call recording functionality. However, in terms of functionality for inbound calls, it is lacking. As I already mentioned, there is no mobile app option which hinders its accessibility to some of our team members.
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Discontinued Products
Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
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Pros
Ring.io
  • Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
  • Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
  • Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.
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Discontinued Products
  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
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Cons
Ring.io
  • Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
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Discontinued Products
  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
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Usability
Ring.io
No answers on this topic
Discontinued Products
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
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Support Rating
Ring.io
No answers on this topic
Discontinued Products
They are providing good support. We can contact any time to raise our query.
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Alternatives Considered
Ring.io
Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs.
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Discontinued Products
I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
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Return on Investment
Ring.io
  • This is our first time using it
  • We use this over InsideSales - which has been a great decision
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Discontinued Products
  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
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ScreenShots

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Screenshots

Screenshot of Click-to-call panel in SalesforceScreenshot of Logging a call within Salesforce using the click-to-call panel.Screenshot of PowerDialer interfaceScreenshot of Live call monitoring