Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingEX
Score 7.7 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Telnyx
Score 8.6 out of 10
N/A
Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage…
$2
per month
Pricing
RingEXTelnyx
Editions & Modules
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Identity Services & Data
$0.0015
per LRN lookup
Voice API
$0.002
per minute
SMS API
$0.0025
per send (free to receive)
Elastic SIP Trunking
$0.0035 ($0.005)
origination (termination) per minute
Fax
$0.0070
per page
Verify API
$0.04
per API call
Wireless
$2.00
per month
Networking
$100.00
per month (starting price)
Offerings
Pricing Offerings
RingEXTelnyx
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)Telnyx offers additional discounts as customers scale.
More Pricing Information
Community Pulse
RingEXTelnyx
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
RingEXTelnyx
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingEX
7.9
133 Ratings
4% below category average
Telnyx
-
Ratings
Hosted PBX7.474 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.1101 Ratings00 Ratings
User templates7.491 Ratings00 Ratings
Call reports7.8119 Ratings00 Ratings
Directory of employee names8.7118 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingEX
8.2
142 Ratings
3% below category average
Telnyx
-
Ratings
Answering rules8.0129 Ratings00 Ratings
Call recording8.5121 Ratings00 Ratings
Call park8.1103 Ratings00 Ratings
Call screening8.4112 Ratings00 Ratings
Message alerts8.1133 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingEX
7.8
124 Ratings
6% below category average
Telnyx
-
Ratings
Video conferencing7.394 Ratings00 Ratings
Audio conferencing8.3108 Ratings00 Ratings
Video screen sharing7.665 Ratings00 Ratings
Instant messaging8.177 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingEX
8.7
122 Ratings
5% above category average
Telnyx
-
Ratings
Mobile app for iOS8.5107 Ratings00 Ratings
Mobile app for Android8.889 Ratings00 Ratings
Best Alternatives
RingEXTelnyx
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingEXTelnyx
Likelihood to Recommend
7.8
(151 ratings)
8.6
(7 ratings)
Likelihood to Renew
8.9
(15 ratings)
-
(0 ratings)
Usability
8.3
(11 ratings)
-
(0 ratings)
Availability
7.9
(81 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
4.7
(27 ratings)
-
(0 ratings)
In-Person Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
7.8
(5 ratings)
-
(0 ratings)
Configurability
7.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
6.0
(1 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
4.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
RingEXTelnyx
Likelihood to Recommend
RingCentral
The reporting part is essential in our line of business, we must measure everything and report it, which is why it is one of its main strengths. They are fast and adapt to the needs, also the ease of being very easy to use, which entails relatively short training for new agents who would use this platform.
Read full review
Telnyx
Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
Read full review
Pros
RingCentral
  • VOIP calling - call quality is excellent and has replaced our traditional landline phones
  • Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
  • Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
Read full review
Telnyx
  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
Read full review
Cons
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Telnyx
  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
Read full review
Likelihood to Renew
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Telnyx
No answers on this topic
Usability
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Telnyx
No answers on this topic
Reliability and Availability
RingCentral
The self-service ticketing system and SR creation is extremely simple and intuitive to use. The online University resource is invaluable - we often find a resolution to our query through existing KBs, thus negating the need to even raise a new support request. On the occasions we have raised a new SR, the support staff are incredibly helpful and knowledgeable. The response times are some of the best I've ever experienced.
Read full review
Telnyx
No answers on this topic
Performance
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
Read full review
Telnyx
No answers on this topic
Support Rating
RingCentral
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
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Telnyx
No answers on this topic
In-Person Training
RingCentral
I really didn't know all the capabilities
Read full review
Telnyx
No answers on this topic
Implementation Rating
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Telnyx
No answers on this topic
Alternatives Considered
RingCentral
RingCentral MVP provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingCentral provided a higher level of reliability than many of the
competitors we evaluated.

The completeness of their product offering was also unrivaled. Other competitors offered similar features but they nickel and dimed their customers and licensing became very difficult. The MVP licensing plan was simple to understand and implement.
Read full review
Telnyx
Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
Read full review
Contract Terms and Pricing Model
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Telnyx
No answers on this topic
Scalability
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Telnyx
No answers on this topic
Return on Investment
RingCentral
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingEX.
  • Easier onboarding of new teammates as new users in RingEX.
Read full review
Telnyx
  • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
Read full review
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