Likelihood to Recommend The reporting part is essential in our line of business, we must measure everything and report it, which is why it is one of its main strengths. They are fast and adapt to the needs, also the ease of being very easy to use, which entails relatively short training for new agents who would use this platform.
Read full review Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Read full review Pros VOIP calling - call quality is excellent and has replaced our traditional landline phones Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none. Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines. Read full review Working remotely: switching our operations to home was done easily through Versature's online portals. Voicemail: transcription/voicemails received through email are very helpful. Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time. Read full review Cons Pricing for SMB space is high compared to other solutions Still lagging behind 8x8 with desk phone support and integrations UI for managing Limited Extensions is significantly more cumbersome than user extensions Video meeting software still lags behind industry leaders (such as Zoom and MS Teams) No licensing option for Common Area Phones with routing features Read full review Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant. Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful. Integration of time frames with answering rules: currently two windows when it could be just one in my opinion. Read full review Likelihood to Renew We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review Usability They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review Reliability and Availability The self-service ticketing system and SR creation is extremely simple and intuitive to use. The online University resource is invaluable - we often find a resolution to our query through existing KBs, thus negating the need to even raise a new support request. On the occasions we have raised a new SR, the support staff are incredibly helpful and knowledgeable. The response times are some of the best I've ever experienced.
Read full review Performance Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
Read full review Support Rating I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
Read full review I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Read full review In-Person Training I really didn't know all the capabilities
Read full review Implementation Rating If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
Read full review Alternatives Considered RingCentral MVP provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingCentral provided a higher level of reliability than many of the competitors we evaluated. The completeness of their product offering was also unrivaled. Other competitors offered similar features but they nickel and dimed their customers and licensing became very difficult. The MVP licensing plan was simple to understand and implement.
Read full review Contract Terms and Pricing Model not to sign up for it or give them any money for a product that does not work
Read full review Scalability There is a browser version which allows the product to be used by almost anyone.
Read full review Return on Investment Better connectivity and communication with team messaging. Enhanced customer experience with call routing, after-hours messaging, and emergency routing. Better privacy for my team by not having to share their mobile numbers as users within RingEX. Easier onboarding of new teammates as new users in RingEX. Read full review Good cost when we had shopped around. Good value for the price paid. Read full review ScreenShots