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Top Rated
145 Ratings

RingCentral

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Top Rated
145 Ratings
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Score 7.6 out of 100
53 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

RingCentral

RingCentral proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingCentral for our users because they already knew how to interact with RingCentral from ANY location!
Jon Shurtliff | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

RingCentral
7.9
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Hosted PBX
RingCentral
7.9
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Multi-level Interactive Voice Response (IVR)
RingCentral
7.8
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
User templates
RingCentral
7.6
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Call reports
RingCentral
7.7
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Directory of employee names
RingCentral
8.6
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Call Management

RingCentral
8.3
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Answering rules
RingCentral
8.4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Call recording
RingCentral
8.8
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Call park
RingCentral
8.4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Call screening
RingCentral
7.8
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Message alerts
RingCentral
8.2
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

VoIP system collaboration

RingCentral
8.2
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Video conferencing
RingCentral
8.4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Audio conferencing
RingCentral
8.5
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Video screen sharing
RingCentral
8.6
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Instant messaging
RingCentral
7.3
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Mobile apps

RingCentral
7.8
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Mobile app for iOS
RingCentral
7.9
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Mobile app for Android
RingCentral
7.8
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Contact Center Software

RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.1
Agent dashboard
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Validate callers
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Outbound response
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call forwarding
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.8
Click-to-call (CTC)
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Warm transfer
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Predictive dialing
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
REST APIs
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Call scripts
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.8
Multichannel integration
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.3

Workforce Optimization (WFO)

RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.6
Inbound call routing
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Omnichannel inbound routing
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Quality management
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call analytics
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Historical reporting
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.2
Live reporting
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.2
Customer surveys
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer interaction analytics
RingCentral
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
Anonymous | TrustRadius Reviewer

Cons

RingCentral

  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Jillian Straw | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Likelihood to Renew

RingCentral

RingCentral 9.8
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

No score
No answers yet
No answers on this topic

Usability

RingCentral

RingCentral 8.9
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

No score
No answers yet
No answers on this topic

Support Rating

RingCentral

RingCentral 7.4
Based on 19 answers
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.
Mike McCloskey | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Implementation Rating

RingCentral

RingCentral 9.0
Based on 1 answer
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

No score
No answers yet
No answers on this topic

Alternatives Considered

RingCentral

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Very similar. Both great products
Richard Kersten | TrustRadius Reviewer

Return on Investment

RingCentral

  • I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
  • Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • There have been issues. I will not detail them here as they are of our own making. My cautionary tale is this - do not design in complexity. If you are not working the way the system wants to work, you are doing it wrong, and you will come unstuck as you design around it.
Simon Whight | TrustRadius Reviewer

Pricing Details

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

RingCentral
7.4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.5

Likelihood to Renew

RingCentral
9.8
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Usability

RingCentral
8.9
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Support Rating

RingCentral
7.4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Implementation Rating

RingCentral
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

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