Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingEX
Score 7.7 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Webex Calling
Score 8.4 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$11.95
per month per user
Pricing
RingEXWebex Calling
Editions & Modules
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Basic Plan
$0.00
user/month
Cisco Unified Communications Manager
$0
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
RingEXWebex Calling
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
RingEXWebex Calling
Considered Both Products
RingEX
Chose RingEX
RingEX provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingEX provided a higher level of reliability than many of the competitors we evaluated.
Chose RingEX
RingEX was a better and simpler platform for calling than Cisco Webex a year ago. However, it seems as though Cisco might have closed the gap with an improved, unified client in the updated Cisco Webex. RingEX has a solid web interface for managing users, devices and licenses. …
Webex Calling
Chose Webex Calling
Webex Calling does very well against all their competitors. Its strength is integration with Call manager, enterprise feature set, End to End Encryption, their own phones. Most vendors use third party phones and gateways which creates extra overhead in management. Having a …
Chose Webex Calling
Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the …
Chose Webex Calling
Webex Calling works better with existing customers on CISCO UC/Communications Manager, and using the existing Cisco phone.
Chose Webex Calling
All of the products I have used for our company have been pretty similar in nature. From the time we introduced Webex Calling in our business, it proved to be a game-changer as it has just brought a suite of products to us. I would rate this tool above all others as with this …
Chose Webex Calling
For our needs these were both non-starters. I'm sure these products may have some of the same if not all the same features but what they are missing is the Webex Meeting integrations. Since we do not use Zoom, RingCentral was a no go. 8x8 did not fit into our overall …
Chose Webex Calling
Cisco Webex Calling has all the features we need. It has this delightful user experience. Very easy to set up. Amazing quality of support. Audio and video quality that it gives are superb. Desk-to-desk calls are pretty good and clear. Integration with other softwares is also …
Top Pros
Top Cons
Features
RingEXWebex Calling
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingEX
7.9
133 Ratings
4% below category average
Webex Calling
8.1
143 Ratings
0% below category average
Hosted PBX7.474 Ratings8.1106 Ratings
Multi-level Interactive Voice Response (IVR)8.1101 Ratings7.9107 Ratings
User templates7.491 Ratings00 Ratings
Call reports7.8119 Ratings00 Ratings
Directory of employee names8.7118 Ratings8.5135 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingEX
8.2
142 Ratings
3% below category average
Webex Calling
7.6
148 Ratings
8% below category average
Answering rules8.0129 Ratings8.4132 Ratings
Call recording8.5121 Ratings8.6126 Ratings
Call park8.1103 Ratings8.5120 Ratings
Call screening8.4112 Ratings8.3115 Ratings
Message alerts8.1133 Ratings8.4128 Ratings
Online Fax00 Ratings4.51 Ratings
Voicemail Transcription00 Ratings6.42 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingEX
7.8
124 Ratings
6% below category average
Webex Calling
-
Ratings
Video conferencing7.394 Ratings00 Ratings
Audio conferencing8.3108 Ratings00 Ratings
Video screen sharing7.665 Ratings00 Ratings
Instant messaging8.177 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingEX
8.7
122 Ratings
5% above category average
Webex Calling
8.4
143 Ratings
2% below category average
Mobile app for iOS8.5107 Ratings8.2127 Ratings
Mobile app for Android8.889 Ratings8.6115 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
RingEX
-
Ratings
Webex Calling
8.0
4 Ratings
1% below category average
High quality audio00 Ratings8.04 Ratings
High quality video00 Ratings8.04 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
RingEX
-
Ratings
Webex Calling
8.2
4 Ratings
2% above category average
Desktop sharing00 Ratings8.24 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
RingEX
-
Ratings
Webex Calling
7.6
4 Ratings
5% below category average
Calendar integration00 Ratings8.04 Ratings
Meeting initiation00 Ratings6.64 Ratings
Record meetings / events00 Ratings8.24 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
RingEX
-
Ratings
Webex Calling
8.2
2 Ratings
7% above category average
Live chat00 Ratings8.22 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
RingEX
-
Ratings
Webex Calling
8.0
3 Ratings
6% above category average
User authentication00 Ratings7.93 Ratings
Participant roles & permissions00 Ratings8.23 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
RingEX
-
Ratings
Webex Calling
7.0
4 Ratings
6% below category average
Centralized communications management00 Ratings7.74 Ratings
Team messaging00 Ratings6.84 Ratings
Team document sharing00 Ratings6.44 Ratings
Call and meeting analytics00 Ratings7.34 Ratings
Best Alternatives
RingEXWebex Calling
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingEXWebex Calling
Likelihood to Recommend
7.8
(151 ratings)
7.9
(161 ratings)
Likelihood to Renew
8.9
(15 ratings)
9.8
(2 ratings)
Usability
8.3
(11 ratings)
9.1
(4 ratings)
Availability
7.9
(81 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
4.7
(27 ratings)
8.7
(3 ratings)
In-Person Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
7.8
(5 ratings)
-
(0 ratings)
Configurability
7.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
6.0
(1 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
4.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
RingEXWebex Calling
Likelihood to Recommend
RingCentral
The reporting part is essential in our line of business, we must measure everything and report it, which is why it is one of its main strengths. They are fast and adapt to the needs, also the ease of being very easy to use, which entails relatively short training for new agents who would use this platform.
Read full review
Cisco
I just deploy WebEx calling for one customer a few months ago and yes there was using an old infrastructure OnPrem on-premise. They have migrated to WebEx calling and they're very happy with this solution because they have some new features that they don't have with their old infrastructure. Now they have some new features even if they don't really pay for it, they have it and they are very happy. For example, they don't own a Cisco Unity server and now it's WebEx calling. They have the SVI function, they have the voicemail function and even if they don't have in mind to merge to WebEx calling in order to have these features, they have these features and they're happy to discover it and now they're using it. So it's very a good experience.
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Pros
RingCentral
  • VOIP calling - call quality is excellent and has replaced our traditional landline phones
  • Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
  • Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
Read full review
Cisco
  • In addition, Webex Calling makes it simple to add people and manage teams.
  • It also seamlessly integrates with a variety of other applications, making it a versatile choice.
  • Furthermore, it boasts good audio and video quality, making it ideal for conducting meetings and remote communications.
Read full review
Cons
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Cisco
  • It might be that we didn't have this package, but transcription capabilities were not included.
  • Sometimes, using Webex Calling would make my computer and other programs run slow
  • If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.
Read full review
Likelihood to Renew
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review
Cisco
because have been using it and its easy to configure and manage
Read full review
Usability
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review
Reliability and Availability
RingCentral
The self-service ticketing system and SR creation is extremely simple and intuitive to use. The online University resource is invaluable - we often find a resolution to our query through existing KBs, thus negating the need to even raise a new support request. On the occasions we have raised a new SR, the support staff are incredibly helpful and knowledgeable. The response times are some of the best I've ever experienced.
Read full review
Cisco
No answers on this topic
Performance
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
Read full review
Cisco
No answers on this topic
Support Rating
RingCentral
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
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Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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In-Person Training
RingCentral
I really didn't know all the capabilities
Read full review
Cisco
No answers on this topic
Implementation Rating
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
Read full review
Cisco
No answers on this topic
Alternatives Considered
RingCentral
RingEX provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingEX provided a higher level of reliability than many of the
competitors we evaluated.

The completeness of their product offering was also unrivaled. Other competitors offered similar features but they nickel and dimed their customers and licensing became very difficult. The MVP licensing plan was simple to understand and implement.
Read full review
Cisco
The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used Twilio in the past, that
last part is my personal opinion.
Read full review
Contract Terms and Pricing Model
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Cisco
No answers on this topic
Scalability
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Cisco
No answers on this topic
Return on Investment
RingCentral
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingEX.
  • Easier onboarding of new teammates as new users in RingEX.
Read full review
Cisco
  • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
  • The ease of calling definitely makes it easy to coordinate across teams and geographies.
  • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
Read full review
ScreenShots

Webex Calling Screenshots

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