What users are saying about
Top Rated
178 Ratings
27 Ratings
Top Rated
178 Ratings
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Score 7.7 out of 100
27 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Zoom Phone

Zoom Phone just makes sense if you are already using Zoom Video. It's a natural extension, and provides a single pane of glass for all your communications needs. It integrates well with existing authentication setups, providing users with single sign on capabilities. It also does not consume as much Internet bandwidth as one might expect. The only use where I may question Zoom Phone's usage is in a small organization with under 20 users where it may not be affordable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

RingCentral
8.1
Zoom Phone
7.5
Hosted PBX
RingCentral
8.0
Zoom Phone
9.7
Multi-level Interactive Voice Response (IVR)
RingCentral
8.0
Zoom Phone
8.5
User templates
RingCentral
7.8
Zoom Phone
5.1
Call reports
RingCentral
8.0
Zoom Phone
7.8
Directory of employee names
RingCentral
8.8
Zoom Phone
6.3

Call Management

RingCentral
8.5
Zoom Phone
9.0
Answering rules
RingCentral
8.6
Zoom Phone
9.3
Call recording
RingCentral
9.1
Zoom Phone
9.2
Call park
RingCentral
8.7
Zoom Phone
8.9
Call screening
RingCentral
7.8
Zoom Phone
7.9
Message alerts
RingCentral
8.3
Zoom Phone
9.6

VoIP system collaboration

RingCentral
7.9
Zoom Phone
9.1
Video conferencing
RingCentral
8.0
Zoom Phone
9.4
Audio conferencing
RingCentral
8.4
Zoom Phone
9.4
Video screen sharing
RingCentral
8.2
Zoom Phone
9.0
Instant messaging
RingCentral
7.2
Zoom Phone
8.7

Mobile apps

RingCentral
7.9
Zoom Phone
9.1
Mobile app for iOS
RingCentral
8.0
Zoom Phone
8.9
Mobile app for Android
RingCentral
7.8
Zoom Phone
9.3

Pros

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Zoom Phone

  • Ease of Use
  • Ease of Management
  • Reliability (except for that first week of COVID panic!)
  • Phone routing features and flexibility
  • IT Integrations and Automations
Jonathan Tanis | TrustRadius Reviewer

Cons

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • Zoom's questionable security
  • Difficulty multitasking
  • Screen sharing issues
Anonymous | TrustRadius Reviewer

Likelihood to Renew

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Usability

RingCentral

RingCentral 9.0
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

RingCentral

RingCentral 7.0
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.1
Based on 4 answers
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
Anonymous | TrustRadius Reviewer

Implementation Rating

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Alternatives Considered

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Zoom Phone

It was a much cheaper option for us in terms of purchase of the license. It was easier to also have 1 vendor since we were already using Zoom for our conference calls. Adding Zoom Phone just made sense. Our employees travel so they were not at their desks to answer calls, now they get the calls through the computer or their cell phones but always with their professional numbers, not using their own private cell phone numbers.
Anonymous | TrustRadius Reviewer

Return on Investment

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Zoom Phone

  • Calls actually come through, resulting in our users trusting our phone system again
  • Improved internal communication
  • Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
  • Voicemail is processed faster because it is translated to text
Anonymous | TrustRadius Reviewer

Screenshots

RingCentral

Pricing Details

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$39.991
Standard$49.991
Premium$54.991
Ultimate$69.991
  1. per user/per month
Additional Pricing Details

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Phone Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

RingCentral
7.6
Zoom Phone
9.4

Likelihood to Renew

RingCentral
10.0
Zoom Phone

Usability

RingCentral
9.0
Zoom Phone
8.0

Support Rating

RingCentral
7.0
Zoom Phone
8.1

Implementation Rating

RingCentral
9.0
Zoom Phone

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