Rival IQ vs. Sprinklr Social Engagement & Sales

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rival IQ
Score 9.7 out of 10
N/A
Rival IQ in Seattle delivers social media analytics and competitive insights to help digital marketers make informed decisions, improve results, and better understand competitors. Using benchmarks and comparative analysis, Rival IQ's technology is designed to enable digital marketers to uncover new opportunities, identify trends, and track results across all the main social channels and the web.N/A
Sprinklr Social Engagement & Sales
Score 8.5 out of 10
N/A
Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and regions collaborate seamlessly for content creation, publishing, customer engagement, research and reporting while maintaining enterprise level governance to prevent any brand crisis. Modern Sales &…N/A
Pricing
Rival IQSprinklr Social Engagement & Sales
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Rival IQSprinklr Social Engagement & Sales
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Rival IQSprinklr Social Engagement & Sales
Top Pros
Top Cons
Features
Rival IQSprinklr Social Engagement & Sales
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Rival IQ
-
Ratings
Sprinklr Social Engagement & Sales
8.2
49 Ratings
Boolean keyword searches00 Ratings8.242 Ratings
Filtering out noise/spam00 Ratings8.145 Ratings
Sentiment analysis00 Ratings7.546 Ratings
Broad channel coverage00 Ratings9.245 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Rival IQ
-
Ratings
Sprinklr Social Engagement & Sales
8.2
50 Ratings
Content planning and scheduling00 Ratings8.447 Ratings
Audience targeting00 Ratings7.742 Ratings
Content optimization00 Ratings8.140 Ratings
Workflow management00 Ratings8.644 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Rival IQ
-
Ratings
Sprinklr Social Engagement & Sales
8.3
48 Ratings
Automated routing and prioritization00 Ratings8.742 Ratings
Customer interaction histories00 Ratings8.047 Ratings
Bulk actions00 Ratings8.344 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Rival IQ
-
Ratings
Sprinklr Social Engagement & Sales
8.8
42 Ratings
Lead generation00 Ratings8.329 Ratings
Content marketing00 Ratings9.135 Ratings
Paid media management00 Ratings8.930 Ratings
Campaigns and promotions00 Ratings8.936 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Rival IQ
-
Ratings
Sprinklr Social Engagement & Sales
9.3
52 Ratings
Twitter00 Ratings9.050 Ratings
Facebook00 Ratings9.150 Ratings
LinkedIn00 Ratings9.437 Ratings
Google+00 Ratings9.325 Ratings
Instagram00 Ratings9.249 Ratings
Pinterest00 Ratings9.626 Ratings
YouTube00 Ratings9.235 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Rival IQ
-
Ratings
Sprinklr Social Engagement & Sales
8.4
51 Ratings
Campaign success analytics00 Ratings8.848 Ratings
Real-time tracking00 Ratings8.450 Ratings
Competitor analysis00 Ratings8.234 Ratings
Account management
Comparison of Account management features of Product A and Product B
Rival IQ
-
Ratings
Sprinklr Social Engagement & Sales
8.4
49 Ratings
Role-based user permissions & privileges00 Ratings8.648 Ratings
Mobile access00 Ratings8.342 Ratings
User Ratings
Rival IQSprinklr Social Engagement & Sales
Likelihood to Recommend
10.0
(5 ratings)
8.7
(77 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(28 ratings)
Usability
8.0
(1 ratings)
8.0
(6 ratings)
Availability
-
(0 ratings)
9.1
(10 ratings)
Performance
-
(0 ratings)
8.2
(8 ratings)
Support Rating
10.0
(2 ratings)
9.1
(51 ratings)
In-Person Training
-
(0 ratings)
7.0
(2 ratings)
Online Training
-
(0 ratings)
8.4
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(10 ratings)
Product Scalability
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Rival IQSprinklr Social Engagement & Sales
Likelihood to Recommend
Rival IQ
I think it's a great tool to be used by any brand. The interface is user friendly, creating a safe space for account managers and social media managers alike. The only instance in where it wouldn't be optimal is if you're looking at very historical data, or tracking additional influencers (not competitors) or if you have multiple profiles (within 1 channel) to track.. But this suits our needs very well.
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Sprinklr
In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
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Pros
Rival IQ
  • Competitive analysis
  • Data visualization
  • Historical data
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Sprinklr
  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
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Cons
Rival IQ
  • Managing companies within your installation aren't always easy. You can map companies to landscapes, but if you run out of slots for companies (based on your subscription tier) you end up having to swap companies frequently to get the reporting you need.
  • RivalIQ is competitively priced on a tiered structure, but if you want to add small sets of additional data within tiers, such as additional companies, the pricing is prohibitive as to force you into the next tier up.
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Sprinklr
  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
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Likelihood to Renew
Rival IQ
No answers on this topic
Sprinklr
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
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Usability
Rival IQ
This is a really easy package to use and understand, once you've walked thru the interface. Onboarding is a must.
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Sprinklr
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
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Reliability and Availability
Rival IQ
No answers on this topic
Sprinklr
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
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Performance
Rival IQ
No answers on this topic
Sprinklr
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
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Support Rating
Rival IQ
Support is continuous and very helpful. Email, phone, and chat support are always on and someone is always there to help. Your CSR will contact you quarterly to take your temperature and offer assistance or training, if necessary. Feature requests are taken seriously. They share their product development roadmap, which is a major plus.
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Sprinklr
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
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In-Person Training
Rival IQ
No answers on this topic
Sprinklr
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
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Online Training
Rival IQ
No answers on this topic
Sprinklr
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
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Implementation Rating
Rival IQ
No answers on this topic
Sprinklr
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
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Alternatives Considered
Rival IQ
I demoed this platform as an alternative to Rival IQ and it has some of the similar features but the cost is much higher so it wasn't in our budget. If I had the choice, I might choose Falcon over Rival IQ because the visuals are much better than they are in Rival IQ.
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Sprinklr
As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
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Scalability
Rival IQ
No answers on this topic
Sprinklr
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
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Return on Investment
Rival IQ
  • 80% increase in commercial proposals from clients due to the incorporation of Rival IQ data.
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Sprinklr
  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
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