What users are saying about
7 Ratings
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157 Ratings
7 Ratings
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Score 8.1 out of 100

Sprinklr Modern Sales & Engagement

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157 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Rival IQ

I think it's a great tool to be used by any brand. The interface is user friendly, creating a safe space for account managers and social media managers alike. The only instance in where it wouldn't be optimal is if you're looking at very historical data, or tracking additional influencers (not competitors) or if you have multiple profiles (within 1 channel) to track.. But this suits our needs very well.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Tahseen Fatima | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Rival IQ
Sprinklr Modern Sales & Engagement
7.7
Boolean keyword searches
Rival IQ
Sprinklr Modern Sales & Engagement
7.4
Filtering out noise/spam
Rival IQ
Sprinklr Modern Sales & Engagement
7.5
Sentiment analysis
Rival IQ
Sprinklr Modern Sales & Engagement
6.8
Broad channel coverage
Rival IQ
Sprinklr Modern Sales & Engagement
9.0

Publishing

Rival IQ
Sprinklr Modern Sales & Engagement
7.8
Content planning and scheduling
Rival IQ
Sprinklr Modern Sales & Engagement
7.7
Audience targeting
Rival IQ
Sprinklr Modern Sales & Engagement
7.4
Content optimization
Rival IQ
Sprinklr Modern Sales & Engagement
7.8
Workflow management
Rival IQ
Sprinklr Modern Sales & Engagement
8.2

Engagement

Rival IQ
Sprinklr Modern Sales & Engagement
8.1
Automated routing and prioritization
Rival IQ
Sprinklr Modern Sales & Engagement
8.4
Customer interaction histories
Rival IQ
Sprinklr Modern Sales & Engagement
7.7
Bulk actions
Rival IQ
Sprinklr Modern Sales & Engagement
8.2

Marketing

Rival IQ
Sprinklr Modern Sales & Engagement
8.7
Lead generation
Rival IQ
Sprinklr Modern Sales & Engagement
8.1
Content marketing
Rival IQ
Sprinklr Modern Sales & Engagement
8.9
Paid media management
Rival IQ
Sprinklr Modern Sales & Engagement
8.8
Campaigns and promotions
Rival IQ
Sprinklr Modern Sales & Engagement
8.8

Channel coverage/integration

Rival IQ
Sprinklr Modern Sales & Engagement
8.9
Twitter
Rival IQ
Sprinklr Modern Sales & Engagement
8.7
Facebook
Rival IQ
Sprinklr Modern Sales & Engagement
9.0
LinkedIn
Rival IQ
Sprinklr Modern Sales & Engagement
9.1
Google+
Rival IQ
Sprinklr Modern Sales & Engagement
8.7
Instagram
Rival IQ
Sprinklr Modern Sales & Engagement
8.7
Pinterest
Rival IQ
Sprinklr Modern Sales & Engagement
9.2
YouTube
Rival IQ
Sprinklr Modern Sales & Engagement
9.1

Reporting/analytics

Rival IQ
Sprinklr Modern Sales & Engagement
8.3
Campaign success analytics
Rival IQ
Sprinklr Modern Sales & Engagement
8.8
Real-time tracking
Rival IQ
Sprinklr Modern Sales & Engagement
8.2
Competitor analysis
Rival IQ
Sprinklr Modern Sales & Engagement
8.0

Account management

Rival IQ
Sprinklr Modern Sales & Engagement
8.0
Role-based user permissions & privileges
Rival IQ
Sprinklr Modern Sales & Engagement
8.1
Mobile access
Rival IQ
Sprinklr Modern Sales & Engagement
8.0

Pros

Rival IQ

  • Competitive analysis
  • Data visualization
  • Historical data
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

Rival IQ

  • Managing companies within your installation aren't always easy. You can map companies to landscapes, but if you run out of slots for companies (based on your subscription tier) you end up having to swap companies frequently to get the reporting you need.
  • RivalIQ is competitively priced on a tiered structure, but if you want to add small sets of additional data within tiers, such as additional companies, the pricing is prohibitive as to force you into the next tier up.
Scott Millen | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

Rival IQ

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Rival IQ

Rival IQ 8.0
Based on 1 answer
This is a really easy package to use and understand, once you've walked thru the interface. Onboarding is a must.
Scott Millen | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Rival IQ

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Rival IQ

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Rival IQ

Rival IQ 10.0
Based on 1 answer
Support is continuous and very helpful. Email, phone, and chat support are always on and someone is always there to help. Your CSR will contact you quarterly to take your temperature and offer assistance or training, if necessary. Feature requests are taken seriously. They share their product development roadmap, which is a major plus.
Scott Millen | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 49 answers
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
Anonymous | TrustRadius Reviewer

In-Person Training

Rival IQ

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Rival IQ

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Rival IQ

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Rival IQ

I demoed this platform as an alternative to Rival IQ and it has some of the similar features but the cost is much higher so it wasn't in our budget. If I had the choice, I might choose Falcon over Rival IQ because the visuals are much better than they are in Rival IQ.
Aimee Luongo, MBA | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

Rival IQ

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Rival IQ

  • Allows us to keep a pulse on the competition, which ultimately gives us favorable position with our client.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Pricing Details

Rival IQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Rival IQ
8.9
Sprinklr Modern Sales & Engagement
8.5

Likelihood to Renew

Rival IQ
Sprinklr Modern Sales & Engagement
8.5

Usability

Rival IQ
8.0
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Rival IQ
Sprinklr Modern Sales & Engagement
9.1

Performance

Rival IQ
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Rival IQ
10.0
Sprinklr Modern Sales & Engagement
8.4

In-Person Training

Rival IQ
Sprinklr Modern Sales & Engagement
7.0

Online Training

Rival IQ
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Rival IQ
Sprinklr Modern Sales & Engagement
9.0

Scalability

Rival IQ
Sprinklr Modern Sales & Engagement
8.2

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