What users are saying about
9 Ratings
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Score 10 out of 100
105 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • RMail is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating
  • Zix Email Encryption (ZixEncrypt) is rated higher in 1 area: Implementation Rating

Likelihood to Recommend

10.0

RMail

100%
7 Ratings
9.1

Zix Email Encryption (ZixEncrypt)

91%
102 Ratings

Likelihood to Renew

9.1

RMail

91%
2 Ratings
8.5

Zix Email Encryption (ZixEncrypt)

85%
6 Ratings

Usability

9.1

RMail

91%
2 Ratings
8.8

Zix Email Encryption (ZixEncrypt)

88%
100 Ratings

Availability

RMail

N/A
0 Ratings
9.0

Zix Email Encryption (ZixEncrypt)

90%
6 Ratings

Performance

9.1

RMail

91%
2 Ratings
9.0

Zix Email Encryption (ZixEncrypt)

90%
6 Ratings

Support Rating

9.1

RMail

91%
1 Rating
8.8

Zix Email Encryption (ZixEncrypt)

88%
11 Ratings

In-Person Training

RMail

N/A
0 Ratings
9.1

Zix Email Encryption (ZixEncrypt)

91%
1 Rating

Online Training

RMail

N/A
0 Ratings
8.0

Zix Email Encryption (ZixEncrypt)

80%
3 Ratings

Implementation Rating

6.4

RMail

64%
3 Ratings
8.1

Zix Email Encryption (ZixEncrypt)

81%
14 Ratings

Product Scalability

RMail

N/A
0 Ratings
9.0

Zix Email Encryption (ZixEncrypt)

90%
3 Ratings

Likelihood to Recommend

RMail

RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.
Laura Brown | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix integrates well with Google Workspace to work seamlessly and behind the scenes. Whole message encryption (including attachments) can be programmed with a keyword or phrase in the subject line. Our staff finds that relatively easy to do. Plus, if our staff forget to add the keyword to encrypt the message, all messages are scanned for sensitive information and encrypted anyway. Great safeguard!
Anonymous | TrustRadius Reviewer

Pros

RMail

  • Read receipts tell you the time a message was actually opened
  • The electronic signature feature is nice, and usually not included with these types of services
  • Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
  • Recipients do have the option of creating an account, but generally they don't need to
  • Outlook integration is very easy to set up
  • Gmail integration within Chrome is pretty amazing
Dan Gospe | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

  • Zix scans outbound emails for personal financial information and encrypts accordingly.
  • Zix scans outbound emails for health information and encrypts accordingly.
  • Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail.
  • Zix was very easy to implement on our email domain with a few clicks of the mouse.
Anonymous | TrustRadius Reviewer

Cons

RMail

  • Program plug-in crashes on occasion.
  • Issues can arise if your computer's clock is not synced to RMail's time servers.
  • Setup was initially tedious (but has gotten much better since 2019).
Elan Weinreb | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

  • There are so many functions available, I'm not sure if the deficiencies we see are actually with Zix or our lack of knowledge. So this in itself is a weakness.
  • Zix has had a lot of issues recently with outages. They've been remedied quickly, but there have been quite a few.
Anonymous | TrustRadius Reviewer

Pricing Details

RMail

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$7 per month

RMail Editions & Modules

Edition
RMail Personal$7.001
RMail Standard$15.001
Shared VolumeVaries by Plan2
  1. per user, per month
  2. for 5 or more users
Additional Pricing Details

Zix Email Encryption (ZixEncrypt)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zix Email Encryption (ZixEncrypt) Editions & Modules

Additional Pricing Details

Likelihood to Renew

RMail

RMail 9.1
Based on 2 answers
I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).
Joseph Sinclair | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.5
Based on 6 answers
It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
Mike McCloskey | TrustRadius Reviewer

Usability

RMail

RMail 9.1
Based on 2 answers
It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.
Laura Brown | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.8
Based on 100 answers
From an admin side I believe that the portals need to be combined into one main web based portal. This would make it easier to access for admins when setting up policies and trying to view reports. That is the one area I would say Zix is not so easy to use. However, for the end user I believe the product is great as they really have little involvement.
Kevin Ryan, MBA | TrustRadius Reviewer

Reliability and Availability

RMail

No score
No answers yet
No answers on this topic

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 9.0
Based on 6 answers
The availability of Zix has been very good. We have never had an outage due to an issue with the Zix portal or service. They plan their upgrades for off hours and do a good job of communicating any planned upgrades or outages well in advance. Zix has always been available when we need it.
Anonymous | TrustRadius Reviewer

Performance

RMail

RMail 9.1
Based on 2 answers
Works well routinely without problems.
Joseph Sinclair | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 9.0
Based on 6 answers
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Mike McCloskey | TrustRadius Reviewer

Support Rating

RMail

RMail 9.1
Based on 1 answer
Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.
Laura Brown | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.8
Based on 11 answers
I give it the high rating due to the fact support will be rarely needed. Zix documentation is pretty solid, clear, and helpful. When contacted, Zix did a good job in resolving the issues and we were able to move forward without any issues on the zix side. The app is easy to use, and again requires little support.
Mike Narumiya | TrustRadius Reviewer

In-Person Training

RMail

No score
No answers yet
No answers on this topic

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 9.1
Based on 1 answer
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Mike McCloskey | TrustRadius Reviewer

Online Training

RMail

No score
No answers yet
No answers on this topic

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.0
Based on 3 answers
The online training we received from Zix was very good. They did a good job of walking us through the entire setup process and also provided good documentation as a reference. It was valuable because we worked directly with our configuration and portal during the training. We weren't just working with a hypothetical example.
Anonymous | TrustRadius Reviewer

Implementation Rating

RMail

RMail 6.4
Based on 3 answers
Works great.
Joseph Sinclair | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.1
Based on 14 answers
Zix was already implemented when I started. I migrated our Zix to the cloud version years later. Zix support did a great job assisting me in moving to the cloud. They worked with me the entire way, and it was a painless process. Moving to the cloud was a great recommendation. They were really thinking of our best interests.
Anonymous | TrustRadius Reviewer

Alternatives Considered

RMail

RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.
Anonymous | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

We wanted something that was common in our industry so our clients and partners would understand it. We also wanted an email encryption system that was policy-based so our users didn't have to do anything to ensure private information was well-protected. Zix fits the bill in both instances.
Jeff Nickles | TrustRadius Reviewer

Scalability

RMail

No score
No answers yet
No answers on this topic

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 9.0
Based on 3 answers
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Mike McCloskey | TrustRadius Reviewer

Return on Investment

RMail

  • There's not much ROI, because we don't get it much cheaper than the list price.
  • However, being able to offer this service strengthens our service offerings.
Dan Gospe | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

  • We've saved potentially millions of dollars in compliance fines by using Zix. The amount of HIPAA information that gets sent by email is staggering and prior to deploying Zix we were unprotected. The level of assurance and auditing trail is awesome and provides incredible value.
  • While many email users were at first inconvenienced they've come to appreciate the protection they received from the service because people often make mistakes when sending emails about the sensitivity of the information they are sharing they feel they have a safety net with Zix that is keeping them out of harm's way.
Trace Ridpath - CISSP, ITILv3, CHP, CHSS | TrustRadius Reviewer

Screenshots

Zix Email Encryption (ZixEncrypt)

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