What users are saying about
2 Ratings
2 Ratings
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Score 8 out of 100
2 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

RumbleTalk

I will recommend this software for those ones who create their own website or the business and also for the medium and small enterprise company. Because it [costs less] and contain all the required feature to make your website effective and powerful. It has features like chat/messaging, website visitor tracking, widgets etc.
vishal chaudhary | TrustRadius Reviewer

WixAnswers.com

We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
Darren VanderVort, CSPO | TrustRadius Reviewer

Feature Rating Comparison

Self Help Community

RumbleTalk
WixAnswers.com
9.1
External knowledge base
RumbleTalk
WixAnswers.com
9.1

Pros

RumbleTalk

  • It is HTML5 based, easy to integrate
  • Fast chat room then the other product
  • We can integrate other applications in your website. It just requires tool or plugins
vishal chaudhary | TrustRadius Reviewer

WixAnswers.com

  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
Darren VanderVort, CSPO | TrustRadius Reviewer

Cons

RumbleTalk

  • It doesn't have any free trial required to purchase the tools
  • Working only in web browsers
  • It mostly used by the medium and small enterprises/industry
vishal chaudhary | TrustRadius Reviewer

WixAnswers.com

  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
Darren VanderVort, CSPO | TrustRadius Reviewer

Alternatives Considered

RumbleTalk

In a market, there are other products that are also a good mark for the chat option but rumbleTalk comes first because we can use powerful features to make our website different and unique. It contains all the plugins that are required to make a good website for the clients. We can create training options like video, live chat online option, documentation etc.
vishal chaudhary | TrustRadius Reviewer

WixAnswers.com

We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
Darren VanderVort, CSPO | TrustRadius Reviewer

Return on Investment

RumbleTalk

  • Positive : Live chat option, Online forums, Moderation, email management
  • Less expensive anyone can use who want to create there own website and also for the clients
  • negatives are new plugins are not able to connect to the website, HTML5 is unable to connect them
vishal chaudhary | TrustRadius Reviewer

WixAnswers.com

  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
Darren VanderVort, CSPO | TrustRadius Reviewer

Screenshots

Pricing Details

RumbleTalk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RumbleTalk Editions & Modules

Additional Pricing Details

WixAnswers.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$80

WixAnswers.com Editions & Modules

Edition
Self Service$241
Multi-Channel$601
Unlimited$801
Call Center$561
  1. per agent / per month
Additional Pricing Details
Unlimited package ($80/month per user) includes all support channels in one platform. https://www.wixanswers.com/pricing

Rating Summary

Likelihood to Recommend

RumbleTalk
8.0
WixAnswers.com
7.3

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