TrustRadius

RumbleTalk vs. WixAnswers.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RumbleTalk
Score 9.1 out of 10
N/A
RumbleTalk is a live chat tool from the company of the same name featuring group chat and document or video sharing.
$25
per month
WixAnswers.com
Score 7.0 out of 10
N/A
Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can…
$24
per agent / per month
Pricing
RumbleTalkWixAnswers.com
Editions & Modules
No answers on this topic
Self Service
$24
per agent / per month
Call Center
$56
per agent / per month
Multi-Channel
$60
per agent / per month
Unlimited
$80
per agent / per month
Offerings
Pricing Offerings
RumbleTalkWixAnswers.com
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$80 per user, per month
Additional DetailsRumbleTalk offers a flexible pricing plan for chats of all sizes. Whether it be for an online event, a business conference, a virtual class, or a group chat for your podcasts and websites, they can tailor-fit each plan to meet your goals. Each user is given the freedom to upgrade or downgrade their plan as needed. They can start with a free plan to try it out then upgrade to a paid plan that starts at 25$.The unlimited package ($80/month per user) includes all support channels in one platform.
More Pricing Information
Community Pulse
RumbleTalkWixAnswers.com
Top Pros
Top Cons
Features
RumbleTalkWixAnswers.com
Self Help Community
Comparison of Self Help Community features of Product A and Product B
RumbleTalk
-
Ratings
WixAnswers.com
9.1
1 Ratings
16% above category average
External knowledge base00 Ratings9.11 Ratings
Best Alternatives
RumbleTalkWixAnswers.com
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RumbleTalkWixAnswers.com
Likelihood to Recommend
9.1
(1 ratings)
7.3
(1 ratings)
User Testimonials
RumbleTalkWixAnswers.com
Likelihood to Recommend
RumbleTalk
In my experience using RumbleTalk talk for my radio station, it's easy and reliable. It connects my listeners in one place our DJs can interact and more. This is really great for my organization it's helping a lot, and I wouldn't change it for anything. It's easy to use and it provides everything I'm looking for.
Verified User
Anonymous
Read full review
WixAnswers.com
We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
Darren VanderVort, CSPO | TrustRadius Reviewer
Read full review
Pros
RumbleTalk
No answers on this topic
WixAnswers.com
  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
Darren VanderVort, CSPO | TrustRadius Reviewer
Read full review
Cons
RumbleTalk
No answers on this topic
WixAnswers.com
  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
Darren VanderVort, CSPO | TrustRadius Reviewer
Read full review
Alternatives Considered
RumbleTalk
No answers on this topic
WixAnswers.com
We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
Darren VanderVort, CSPO | TrustRadius Reviewer
Read full review
Return on Investment
RumbleTalk
No answers on this topic
WixAnswers.com
  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
Darren VanderVort, CSPO | TrustRadius Reviewer
Read full review
ScreenShots

RumbleTalk Screenshots

Screenshot of

WixAnswers.com Screenshots

Screenshot of Get an overview of your company's top support issues, by viewing the articles that were linked to calls and tickets, learning which topics repeat themselves most.Screenshot of Use widgets as the main support touchpoints for customers, embed as many as needed anywhere in your product or website.Screenshot of View all the interactions a customer had with you, along with relevant details and history, in one single timeline, to see the full picture and respond in context.Screenshot of Get a real-time overview on your knowledge base performance and put your data in context.Screenshot of Easily create as many articles as needed, to support customers and internal teams. Optimize daily workflows with a clear view of the status of your content, and filter your view based on multiple criteria.Screenshot of Understand the current state of your Call Center, so you can react quickly, reduce wait time, and meet your customers' needs.