BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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Redwood RunMyJobs
Score 9.4 out of 10
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Redwood Business Process Automation is a workload automation and job scheduling solution designed for and
delivered via Software-as-a-Service (SaaS). It transforms the digital
enterprise with scalability and integration with all
technologies in the modern enterprise. Redwood unifies workflows across
on-premises, private, hybrid and public cloud environments. It bridges gaps in
complex processes that function between mainframe, distributed, virtual and
cloud resources. Clients use Redwood to…
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
The automation of batch processing operations like file transfers, data backups, and report production is a good fit for Redwood Workload Automation. Organizations' IT operations can be streamlined and made more efficient because to its capacity to automate and schedule these procedures across a variety of platforms. Redwood Workload Automation is highly suited for automating complicated business operations within SAP settings and has a close interaction with SAP systems. Organizations may automate and streamline their SAP processes with the help of its ability to handle SAP tasks, spools, and workflows. Redwood Workload Automation excels at automating workloads on a variety of operating systems, including Windows, Linux, Unix, and other cloud environments. This makes it a viable option for businesses that need automation across numerous systems and have complex IT infrastructures. For large businesses with complicated IT environments, Redwood Workload Automation was created. It is the perfect option for enterprises with high-volume transaction processing requirements due to its scalability and capacity for handling large-scale workloads.
Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
SAP Batch Scheduling - This is THE BEST tool for triggering SAP jobs, bar none.
User management- Other scheduling tools make it much more difficult to manage user access. Redwood user access management is a breeze and take less than half the time it take in other products.
Scheduling Flexibility- The ease with which you can make custom time windows with Redwood is one of my favorite pluses. You can build as simple or as complex of a time window as you need to with Redwood.
Support- The support that you get from Redwood is in my opinion the best in the world. I have dealt with all the big name players in IT and they all pale in comparison to Redwood. You will never feel like you are in it alone with the best support in the world right at your fingertips.
Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
A dashboard for checking the overall health of the tool
Direct excel export option is unavailable to transport the jobs.
Mobile notification is also helpful for those user who worked in 24*7 shift. if this option will available it is very useful for those user who needs to check system again and again
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
Being in the cloud is a big help, with less hardware to maintain, the patches and updates are fast and easily done, we have built a good working relationship with Redwood.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
The Redwood user interface is straightforward. The script can be used to renew the Redwood license by just copying the text from the. txt file from start to finish of license. The current page and the status of the work can both be refreshed automatically by setting a timer in Redwood. Redwood software's eye-catching features include online help through documentation and help support, which may be accessed by clicking the "I" button in the top right corner.
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
It seems many pressing issues have to be escalated to their dev team, which I believe is mostly overseas. The response time isn't always the greatest. I go back to the documentation as well, if that was better there would be less need of support from myself. There are also times when they figure out the resolution, it has to be included with a fix in which you have to wait for the next release, however long that may be. Update - the support response time and quality of answers has greatly increased in the past 6 months or more.
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Hi, We use redwood workload automation for scheduling jobs and for automatic alerts generation in case of long running and failed jobs. It provides easy access of managing jobs and controlling the flow of automation. Alerts generated keeps us up to date of the long running jobs as well as failed jobs. Configuring the jobs is easy and scheduling them through redwood makes it very effective for 24hours monitoring. The Redwood Support team is very helpful and gives prompt response and faster resolution when needed.
Simple to install Redwood Workload Automation agent servers on every server side and trigger the necessary jobs in keeping with business needs.
Allows for the interdependent scheduling of groups of Windows scripts and shell scripts.
Many problems have been fixed, such as the ability to gather data on the number of activities that are executed each day, receive email notifications when a job expires, and connect system agents to monitors.
capable of adhering to SLAs for complicated order flows
