Likelihood to Recommend
I think Rybbon is a very good choice for a UX or Market research team. It's generally easy to use, easy to send gifts to almost any country, and their customer support is great. The only real weakness is in the reporting and dashboard. You'll have to do pretty much all of it in Excel. So unless that's very important to you, I can't really think of a better option than Rybbon.
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Sparkbay is perfect to keep an eye on the company's engagement level and collect employee general feedback. However it does not replace good one-on-ones.
Read full review Pros Rybbon makes it easy to offer gift cards for survey responses Rybbon's integration with survey platforms like Qualtrics are a major plus Gift cards can be international, very important for any global company Read full review The software is very easy to work with. We're able to visualize our engagement data in versatile reports, getting key insights for the whole company. The team reports save time in knowing right off the bat how your team is feeling without having to wait for the next one-on-one. The customer support team is very responsive and we always get answers to our questions. Read full review Cons The main dashboard is not very useful for tracking your activity and spending Website didn't seem super reliable. Would see downtime occasionally. You can export reports to Excel but better built in reporting would be nice Read full review They provided a training session only to managers. I think they should've invited employees too on a voluntary basis. Read full review Alternatives Considered
Both are good products, I honestly have no complaints with either of them. Rybbon's integration with Qualtrics is a definite plus.
Read full review Return on Investment Using the paid plan where you pre-pay fees up front definitely saved us money in the long run It's a lot quicker and more manageable than using PayPal or Amazon gift cards Their support team has probably also saved us time by helping recipients who have trouble redeeming cards instead of us having to do it Read full review Ability to develop targeted initiatives. Increase employees' general happiness. Read full review