SaaSOptics vs. Stripe

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SaaSOptics
Score 6.8 out of 10
N/A
SaaSOptics is a subscription management platform that allows SaaS vendors to monitor their customers' subscription usage and manage renewals and invoicing. It integrates with payment tools like Stripe, Recurly, etc. as well as with QuickBooks.N/A
Stripe
Score 8.5 out of 10
N/A
Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma. Additional features and modules include Stripe Issuing, which allows users to create,…
$0.02
per charge
Pricing
SaaSOpticsStripe
Editions & Modules
No answers on this topic
Sigma
$0.02
per charge
Radar
$0.05
per screened transaction
Issuing
$0.10
per virtual card
Terminal
2.7% + 0.05
per successful charge
Integrated
2.9% + 0.30
per successful charge
Atlass
$500
one-time fee
Premium Support
1,800
per month
Customized
Contact sales team
Offerings
Pricing Offerings
SaaSOpticsStripe
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SaaSOpticsStripe
Considered Both Products
SaaSOptics
Chose SaaSOptics
Zuora is a B2C subscription billing system best used for companies like Netflix. For a B2B company, the sales process can be much more complex and Zuora was never able to handle that. For the 2 years we struggled with Zuora (now referred to the dark ages within our company) we …
Stripe

No answer on this topic

Top Pros
Top Cons
Features
SaaSOpticsStripe
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
SaaSOptics
-
Ratings
Stripe
2.6
3 Ratings
Fraud Detection00 Ratings1.03 Ratings
API or SDK00 Ratings2.73 Ratings
Recurring Payment Support00 Ratings3.73 Ratings
Billing and Invoicing Support00 Ratings4.33 Ratings
Global Support00 Ratings2.73 Ratings
Payment Form Acceptance00 Ratings1.03 Ratings
User Ratings
SaaSOpticsStripe
Likelihood to Recommend
5.2
(10 ratings)
7.8
(87 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
9.9
(30 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
SaaSOpticsStripe
Likelihood to Recommend
SaaSOptics
SaaSOptics is awesome for growing companies that want to automate their invoicing. I like that it is also aimed at subscription based sales structures rather than sales that occur at a single point in time (but has the ability to support both). SaaSOptics makes it super easy to keep track of subscriptions, renewals, co-terms, etc. The reporting is a great feature, but we are unable to use most of the reports as we are a cash-based accounting firm. SO caters to accrual accounting and GAAP compliant firms which makes sense as it is the most commonly accepted accounting basis here in the US, but many small SaaS start-ups are still operating on cash basis. We are one of those companies, so we are able to get a ton of use out of the invoicing side of things, a lot of the reports are useless for us. We also wish SO had a commission module since we already integrate our CRM and accounting softwares into it, but that is not a make it or break it for us. We love the time SO has saved us.
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Stripe
Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
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Pros
SaaSOptics
  • Tracking and renewing all contracts with numerous customers
  • Invoicing customers via email
  • Tracking payments by customers by both credit card, ACH or check
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Stripe
  • They are reliable. I can count on everything going smoothly with transactions.
  • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
  • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
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Cons
SaaSOptics
  • I can barely use the full functionality of the software because of reporting and transaction issues that are not easy to resolve, and appear to be system limitations. For example, the cohort report doesn’t make any sense, the gross renewal and reports are completely inaccurate, and they still haven’t created an accurate, standard MRR and ARR report (order dates before the subscription period could result in overlapping transactions, which will be excluded from the ARR report, so your ARR is understated and you could make uninformed decisions)
  • You cannot renew transactions between customers, which is a total pain. There is very little guidance on how to handle mergers and acquisitions and there has been a significant amount of M&A in the market lately. Their customer support says you need to move the invoices to the new customer in your GL system, but I don’t want to change any historical information that could potentially change our audited financials.
  • It is too easy to make mistakes and not understand or realize where and how the issue was created and how to resolve it
  • There is very limited information (MRR and ARR at End of Month, and Total AR Balance, which isn’t groundbreakingly helpful) you can send from SaaSOptics to Salesforce, and the Salesforce IDs can easily change without you knowing, which stops the information from flowing from SaaSOptics to Salesforce
  • They have a Dropbox functionality to save executed contracts, but I think it would be better to store them in your CRM where the sales, AM, and CS teams can access the docs instead of trying to teach your team members how to us SaaSOptics.
  • They have a Clearbit integration to get more detailed information about your customer, but I haven’t set this up, and am unsure why you would use it if your CRM already imports information from ZoomInfo
  • They don’t have an integration with Bill.com, so I don’t understand how they expect customers to use their expense module
  • There is no need to use their expense module for 606 commissions if you already have a commission software that can handle 606. I haven’t had to implement 606 on the revenue side, but that seems to be a more practical use case.
  • You can’t natively integrate with a customer success software, like ChurnZero. You need to hire a developer or pay more.
  • It is difficult to collaborate and share reports with other parties. Their reports doesn’t export cleanly either and requires additional Excel manipulation. There is no multi-year reporting without creating custom fields and additional data entry. You can’t easily create a bookings report based on the order date or signed date, which could be different than the subscription start date.
  • The granularity of security settings is not great and they don’t help you organize and direct users to use the software. My preference would be to not have any report users in the system.
  • There are poor notifications about invoice issues. For example, our AR invoice email keeps getting unsubscribed when we want to have a copy of the invoice saved in our email to prove it was sent. If an invoice is rejected or kicked back, then you will not know until the invoice becomes past due and you start investigating why your customer hasn’t paid you yet.
  • Invoice template changes impact all previous invoices, which doesn’t make sense and distorts your audit trail. Invoice template changes should only impact the present and future invoices. You also can’t easily add invoice 1 of 8, invoice 2 of 8, etc. You have to have manually type it in the invoice description.
  • The detail for revenue and deferred revenue does not sync to the GL. You have to make a manually summary journal entry once a month.
  • There is no data validation on the billing and shipping state fields so when you run a report of “Sales by State”, you will have uncombined rows for “CA”, “California”, “Ca”, which isn’t helpful as we try to do an economic nexus review for sales tax.
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Stripe
  • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
  • The ability to be able to offer discounted rates at a smaller threshold would be nice.
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Likelihood to Renew
SaaSOptics
No answers on this topic
Stripe
Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
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Usability
SaaSOptics
No answers on this topic
Stripe
Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
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Support Rating
SaaSOptics
No answers on this topic
Stripe
Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
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Implementation Rating
SaaSOptics
No answers on this topic
Stripe
It took less than an hour to have everything setup and running
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Alternatives Considered
SaaSOptics
Zuora is a B2C subscription billing system best used for companies like Netflix. For a B2B company, the sales process can be much more complex and Zuora was never able to handle that. For the 2 years we struggled with Zuora (now referred to the dark ages within our company) we had limited access to knowledgeable support reps who understood the system and accounting/finance. Zuora did not integrate with our GL system, so only summary level data was available, which made reconciling a pain. The reporting never matched up and we had to hire a resource to go through all historical transactions to find the errors. Once SaaSOptics was implemented, it has immediately improved our ability to close our financials in a timely manner. In addition to that, their support team is the best that I've worked with across all vendors. After dealing with Zuora, we spent at least 6 months evaluating SaaSOptics to Zuora and other systems. They convinced us that they were what we needed in order to finally have accurate revenue data. Overall, we selected SaaSOptics because their system is designed for B2B, integrates with our CRM and integrates with our GL, syncing important customer level invoice data.
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Stripe
We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
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Return on Investment
SaaSOptics
  • Not sure about ROI yet because we've only been using it for about 4 months, but it is saving time.
  • Our management team now has standard reports with which we can manage the business.
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Stripe
  • It makes getting money from your clients really easy
  • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
  • It is very easy to integrate with online assets of the company
  • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
  • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
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