Sabre TripCase vs. Upside Business Travel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TripCase
Score 8.2 out of 10
N/A
Sabre now offers and supports TripCase, a travel management application, featuring alerting, travel document management, invoicing and eticketing, and other features.N/A
Upside Business Travel
Score 9.3 out of 10
N/A
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.N/A
Pricing
Sabre TripCaseUpside Business Travel
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TripCaseUpside Business Travel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sabre TripCaseUpside Business Travel
Top Pros
Top Cons
User Ratings
Sabre TripCaseUpside Business Travel
Likelihood to Recommend
9.0
(3 ratings)
9.4
(7 ratings)
Support Rating
5.0
(2 ratings)
10.0
(10 ratings)
User Testimonials
Sabre TripCaseUpside Business Travel
Likelihood to Recommend
Sabre
I believe Sabre TripCase is suitable for all. It has helped even the most technologically-challenged employees evolve into more confident, self-sufficient travelers. It is a great feature that I know our techies enjoy. TripCase is a reliable source for updates during flight delays, gate change changes, and any other headaches that may occur. It's a beautiful tool, and I highly recommend it to anyone. I find it most effective when we have many reservations to manage.
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Upside Business Travel
I've used other big name solutions before, but Upside's customer service is really what puts them head and shoulders above the rest. I don't worry about getting someone who has no idea what they're doing when I call Upside - whoever I get is going to be able to answer my questions and get my issues sorted out. That's a huge help
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Pros
Sabre
  • It gathers all of the essential details of a trip and presents it in a simple and efficient view. Our users particularly like that they can each choose in what own order they prefer that data to appear.
  • It conveniently allows travelers to share their itineraries with others.
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Upside Business Travel
  • Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
  • Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
  • Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.
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Cons
Sabre
  • The iOS app is a little on the slow side when you open it up
  • Manual accommodation input isn't always the best (sometimes doesn't find hotels)
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Upside Business Travel
  • Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
  • Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
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Support Rating
Sabre
There should be a 24-hour toll-free number to call for support.
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Upside Business Travel
The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.
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Alternatives Considered
Sabre
Travel booking and management software, Sabre TripCase, is one of the most advanced and user-friendly in the industry. Everything we need to know about our trip is in one place, and the app is simple to use and can even look up our airline ticket. We're therefore more focused now, even though our industry is relatively low on the global scale.
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Upside Business Travel
I was not a part of the change process, but I am quite happy using Upside over Concur. We were charged just to speak with an agent, and there wasn't an option to communicate online. I love having the chat option with Upside. I do miss the ability to put travel plans on hold to allow colleagues the opportunity to review it before I book, but the pros of Upside far outweigh the cons.
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Return on Investment
Sabre
  • It's difficult to relate impact on business objectives
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Upside Business Travel
  • It has streamlined the process for booking travel for our company.
  • They send me reports instead of me having to create them on my own.
  • It saves time at every turn.
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