Sage 100 Contractor vs. Service Fusion

If you want a SQL-based ERP, this is a great solution. You can host it locally or on a cloud-based SQL instance. If you want a more modern, browser and cloud-based system, Sage 100 Contractor will not work.

Incentivized

Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!

Incentivized

• Sage integrates very well with our field time tracking software called Exaktime. We import the start/end time card data that includes job costs directly to the PR module which greatly reduces the time it takes to process payroll.
• Sage 100 C payroll calculations and WC/GL overhead calculations are easy to use and understand. The WC/GL overhead calculations are posted to project costs in real-time allowing for accurate total cost reporting of the project.

Incentivized

• GPS Integration for routing agents/technicians to job sites.
• Reporting, especially post-ticket completion.
• Customer Management - containing all pertinent files and information for a given customer.

Incentivized

• Software maybe be too complicated for smaller contractors
• The dashboard information my be a bit much for some users
• Still an on premise software without a cloud option

Incentivized

• Integrations with 3rd Party Applications - especially CRM.
• Access permissions are complicated and somewhat unnecessary.

Incentivized

The cost of Sage 100 Contractor software is relatively inexpensive compared to some higher-priced options like Foundation and Microsoft Dynamics GP. But more importantly, the cost of implementing new software is costly. Implementation costs include testing and training. There are also risks involved with switching software such as missing data after conversion. Plus, there are always some unknown downsides to switching that are not apparent until the switch is made such as perceived capabilities that really don't exist. For these reasons, we will likely stay with Sage 100 Contractor for a long time. If we grow (say double) in size, we would consider other options.

Incentivized

In the end there are tons of other products that are much better. Time cards don't work, we needed an external software to track this for employees. Estimation is cumbersome, we just used Excel. Payroll was ok, but didn't do employee taxes correctly when they make a certain amount for some reason. Overall, it's a bad product.

Incentivized

If we ever have issues with Sage 100, the live chat is an awesome tool. However, most of our live chat inquiries are not because of the issues we have, but more for us to better understand how we are supposed to use the software. Sometimes we ask ourselves "what if we" and if we need guidance, the live chat will provide us with the answers or resources to figure out what we need. They always follow up to ensure the problems we encounter have been fixed. If our issue is an indicator of an upgrade that could be made, Sage 100 C offers a way to submit the idea for review and improvement of the software.

Incentivized

I have use Sage 50, Sage 90, Peachtree Quantum, QuickBooks, Great Plains. They are all good for what they can do. Sage 100 Contractor is the best at what it does. It's a good fit.

Incentivized

• It has cut down on accounting personnel and made the cost more effective in that department.
• It allows for more company wide visibility on all jobs.

Incentivized

• Postive ROI.
• Streamlined scheduling process for field service calls.
• Reporting has generated a traceable trail for long-term customers, to help better serve their needs.

Incentivized