What users are saying about
64 Ratings
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Top Rated
493 Ratings
64 Ratings
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Score 8.5 out of 100

SAP HANA

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Top Rated
493 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

SAP HANA

I recommend SAP HANA as Database Management System (DBMS) to perform ETL operations well and for storage / retrieval of data, defining / management of data, and generation of reports. The data hierarchy view and folders makes the interface simple and helpful to group different items. It is helpful for the management of huge data set and data visualization. It is capable of running in-memory to process data rapidly.
Ghulam Mustafa | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sage CRM
10.0
SAP HANA
Customer data management / contact management
Sage CRM
10.0
SAP HANA
Workflow management
Sage CRM
10.0
SAP HANA
Territory management
Sage CRM
10.0
SAP HANA
Opportunity management
Sage CRM
10.0
SAP HANA
Integration with email client (e.g., Outlook or Gmail)
Sage CRM
10.0
SAP HANA
Contract management
Sage CRM
10.0
SAP HANA
Quote & order management
Sage CRM
10.0
SAP HANA
Interaction tracking
Sage CRM
10.0
SAP HANA
Channel / partner relationship management
Sage CRM
10.0
SAP HANA

Customer Service & Support

Sage CRM
10.0
SAP HANA
Case management
Sage CRM
10.0
SAP HANA
Call center management
Sage CRM
10.0
SAP HANA
Help desk management
Sage CRM
10.0
SAP HANA

Marketing Automation

Sage CRM
10.0
SAP HANA
Lead management
Sage CRM
10.0
SAP HANA
Email marketing
Sage CRM
10.0
SAP HANA

CRM Project Management

Sage CRM
10.0
SAP HANA
Task management
Sage CRM
10.0
SAP HANA
Billing and invoicing management
Sage CRM
10.0
SAP HANA
Reporting
Sage CRM
10.0
SAP HANA

CRM Reporting & Analytics

Sage CRM
10.0
SAP HANA
Forecasting
Sage CRM
10.0
SAP HANA
Pipeline visualization
Sage CRM
10.0
SAP HANA
Customizable reports
Sage CRM
10.0
SAP HANA

Customization

Sage CRM
9.5
SAP HANA
Custom fields
Sage CRM
10.0
SAP HANA
Custom objects
Sage CRM
9.0
SAP HANA
Scripting environment
Sage CRM
9.0
SAP HANA
API for custom integration
Sage CRM
10.0
SAP HANA

Security

Sage CRM
10.0
SAP HANA
Single sign-on capability
Sage CRM
10.0
SAP HANA
Role-based user permissions
Sage CRM
10.0
SAP HANA

Social CRM

Sage CRM
9.5
SAP HANA
Social data
Sage CRM
9.0
SAP HANA
Social engagement
Sage CRM
10.0
SAP HANA

Integrations with 3rd-party Software

Sage CRM
10.0
SAP HANA
Marketing automation
Sage CRM
10.0
SAP HANA
Compensation management
Sage CRM
10.0
SAP HANA

Platform

Sage CRM
9.0
SAP HANA
Mobile access
Sage CRM
9.0
SAP HANA

Pros

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

SAP HANA

  • Data collection is in real time. When the data source of the various sectors is integrated, SAP Hana is able to collect accurate and real-time information, be it from negotiations, advertising, customer service and much more. This data collection in real time allows us to obtain graphs that advance in real time, and thus we can know exactly the movement of each area of ​​the company at all times without having to wait a long time for a report to be generated.
  • The SAP Hana database is very secure, all our data remains safe at all times and we can choose the privacy of the information, so that each person in charge of managing the platform can see specific information. We can import and export data at any time, without fear that any of our essential data will be leaked or stolen.
  • It supports an amount of data greater than 40TB, this helps us too much to be able to collect information and store it, to be able to have a much broader graphical analysis that covers several days or several weeks, and even months.
Edward McCallister | TrustRadius Reviewer

Cons

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

SAP HANA

  • Implementing SRS patches incurs significant cost to upgrade the existing system.
  • It runs only in Linux Environment. Does not compatible in other OS.
  • The older version gets outdated more often due to frequent SPS updates and releasing enhanced SAP HANA’s versions.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

SAP HANA

SAP HANA 2.8
Based on 5 answers
At this moment we are not focusing on SAP, however would love to in the future. This is primarily because of our limited ability to generate more revenue to fund for SAP partnerships and products. Our initial tryst with SAP Partneredge open ecosystem didn't go as planned and we have shelved that for now. Hope we can revive in the future
Ganapathy Sivakumar | TrustRadius Reviewer

Usability

Sage CRM

Sage CRM 10.0
Based on 4 answers
Helped us improve on our sales and build up client base while still maintaining their contact databases.The system is relatively cheap compared to deliverables and it's easier to understand and use.Managers no longer need to sit down with staff since it's easier to track from the system on specific key parameters that guide us towards realizing better returns.
Brittany Powells | TrustRadius Reviewer

SAP HANA

SAP HANA 7.4
Based on 10 answers
In addition to the points described in the previous parts of the review, I believe that as I gain more experience with the product over time, I will be able to better describe my experience with this tool. Meanwhile, I can confirm that the possibilities presented to my organization by the change to SAP HANA, at the moment, have been very important to evolve the analytical and strategic field towards a new path.
Filippo Orlando | TrustRadius Reviewer

Performance

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

SAP HANA

SAP HANA 3.6
Based on 2 answers
No answer on this topic is available.

Support Rating

Sage CRM

Sage CRM 10.0
Based on 1 answer
For the many times I encountered challenges, my emails were always responded to on time and the supporting staff would go a step further to find out if my issues had been well resolved.
Brittany Powells | TrustRadius Reviewer

SAP HANA

SAP HANA 8.2
Based on 271 answers
SAP has a good support system for their all products in general and the support teams are easy to connect in a matter of assistance requirement. There are multiple support channels available for the customers to be able to get answered for their problems, the most easiest as per my experience is live chat, as we get instant assistance from the real persons at the other end and that too in real-time.
Anonymous | TrustRadius Reviewer

In-Person Training

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

SAP HANA

No score
No answers yet
No answers on this topic

Implementation Rating

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

SAP HANA

SAP HANA 4.5
Based on 3 answers
No answer on this topic is available.

Alternatives Considered

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

SAP HANA

I can definitely confirm that SAP HANA cloud solution is by far the best seeing that their machine learning capabilities and sophisticated algorithms are worth the cost. It also leads in in-memory database features hence its great performance.
Anonymous | TrustRadius Reviewer

Scalability

Sage CRM

No score
No answers yet
No answers on this topic

SAP HANA

SAP HANA 4.5
Based on 1 answer
Limitation of training deliverable by organization
Shoaib Ansari | TrustRadius Reviewer

Return on Investment

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

SAP HANA

  • The [strategies] and the time consumed on migrating to HANA was time [consuming] and costly during the initial phases of the project.
  • The time and resources utilized to set up the infra plan from requirements to production was huge.
  • But once we were getting into cadence of utilizing the open architecture of HANA we were able to utilize its features that helped us to leverage.
  • Again I would say that overall for us HANA [has] proved to be worth spending for as it helped us achieve our business's objectives.
Anonymous | TrustRadius Reviewer

Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

SAP HANA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP HANA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sage CRM
10.0
SAP HANA
8.6

Likelihood to Renew

Sage CRM
5.1
SAP HANA
2.8

Usability

Sage CRM
10.0
SAP HANA
7.4

Reliability and Availability

Sage CRM
SAP HANA
3.6

Performance

Sage CRM
8.2
SAP HANA
3.6

Support Rating

Sage CRM
10.0
SAP HANA
8.2

In-Person Training

Sage CRM
7.0
SAP HANA

Implementation Rating

Sage CRM
8.0
SAP HANA
4.5

Scalability

Sage CRM
SAP HANA
4.5

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