What users are saying about
64 Ratings
22 Ratings
64 Ratings
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Score 8.5 out of 100
22 Ratings
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Score 8 out of 100

Likelihood to Recommend

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

ScheduleOnce

I believe that ScheduleOnce is a great solution for someone who works off appointments. It's like having an assistant who schedules your appointments for you and follows up to remind or to reschedule. If you are busy and want to save time, if you're looking to really grow, then I think that ScheduleOnce is the most professional of all scheduling software. However, if all you need is a scheduling app that shows your schedule and lets clients choose available times than less expensive software would suit you just fine.
Jonathan Avalos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sage CRM
10.0
ScheduleOnce
Customer data management / contact management
Sage CRM
10.0
ScheduleOnce
Workflow management
Sage CRM
10.0
ScheduleOnce
Territory management
Sage CRM
10.0
ScheduleOnce
Opportunity management
Sage CRM
10.0
ScheduleOnce
Integration with email client (e.g., Outlook or Gmail)
Sage CRM
10.0
ScheduleOnce
Contract management
Sage CRM
10.0
ScheduleOnce
Quote & order management
Sage CRM
10.0
ScheduleOnce
Interaction tracking
Sage CRM
10.0
ScheduleOnce
Channel / partner relationship management
Sage CRM
10.0
ScheduleOnce

Customer Service & Support

Sage CRM
10.0
ScheduleOnce
Case management
Sage CRM
10.0
ScheduleOnce
Call center management
Sage CRM
10.0
ScheduleOnce
Help desk management
Sage CRM
10.0
ScheduleOnce

Marketing Automation

Sage CRM
10.0
ScheduleOnce
Lead management
Sage CRM
10.0
ScheduleOnce
Email marketing
Sage CRM
10.0
ScheduleOnce

CRM Project Management

Sage CRM
10.0
ScheduleOnce
Task management
Sage CRM
10.0
ScheduleOnce
Billing and invoicing management
Sage CRM
10.0
ScheduleOnce
Reporting
Sage CRM
10.0
ScheduleOnce

CRM Reporting & Analytics

Sage CRM
10.0
ScheduleOnce
Forecasting
Sage CRM
10.0
ScheduleOnce
Pipeline visualization
Sage CRM
10.0
ScheduleOnce
Customizable reports
Sage CRM
10.0
ScheduleOnce

Customization

Sage CRM
9.5
ScheduleOnce
Custom fields
Sage CRM
10.0
ScheduleOnce
Custom objects
Sage CRM
9.0
ScheduleOnce
Scripting environment
Sage CRM
9.0
ScheduleOnce
API for custom integration
Sage CRM
10.0
ScheduleOnce

Security

Sage CRM
10.0
ScheduleOnce
Single sign-on capability
Sage CRM
10.0
ScheduleOnce
Role-based user permissions
Sage CRM
10.0
ScheduleOnce

Social CRM

Sage CRM
9.5
ScheduleOnce
Social data
Sage CRM
9.0
ScheduleOnce
Social engagement
Sage CRM
10.0
ScheduleOnce

Integrations with 3rd-party Software

Sage CRM
10.0
ScheduleOnce
Marketing automation
Sage CRM
10.0
ScheduleOnce
Compensation management
Sage CRM
10.0
ScheduleOnce

Platform

Sage CRM
9.0
ScheduleOnce
Mobile access
Sage CRM
9.0
ScheduleOnce

Pros

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

ScheduleOnce

  • Integrates a form.
  • Lets you schedule an appointment.
  • Nothing else.
Mindy Belcher | TrustRadius Reviewer

Cons

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

ScheduleOnce

  • This is often a challenge with robust applications, but the UI could be streamlined. It definitely takes some getting used to.
  • Many lower priced alternatives in the market
  • Can occasionally glitch; disconnects calendars, and has even canceled appointments.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Usability

Sage CRM

Sage CRM 10.0
Based on 4 answers
Helped us improve on our sales and build up client base while still maintaining their contact databases.The system is relatively cheap compared to deliverables and it's easier to understand and use.Managers no longer need to sit down with staff since it's easier to track from the system on specific key parameters that guide us towards realizing better returns.
Brittany Powells | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Performance

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Support Rating

Sage CRM

Sage CRM 10.0
Based on 1 answer
For the many times I encountered challenges, my emails were always responded to on time and the supporting staff would go a step further to find out if my issues had been well resolved.
Brittany Powells | TrustRadius Reviewer

ScheduleOnce

ScheduleOnce 5.3
Based on 2 answers
They would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever.
Mindy Belcher | TrustRadius Reviewer

In-Person Training

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Implementation Rating

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Alternatives Considered

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

ScheduleOnce

ScheduleOnce user interface and set up was easier than in Calendly. Also ScheduleOnce was able to connect to my iCloud calendar - most other similar applications could not do this (also better pricing for my needs).
Nicola (Nicki) Morris | TrustRadius Reviewer

Return on Investment

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

ScheduleOnce

  • Saves so much time. No more phone tag, no more endless emails back and forth.
  • Better new and current customer relations. Time zone confusions and complex back and forths can strain existing relationships and put new ones off to a bad start (or be a momentum killer). The people I work with like ScheduleOnce.
  • Better conversion rates. There's just so many things that can go wrong between a contact form fill out to actually speaking to a person. Conversion rates have increased in every implementation of this product that I've seen.
Austin Schmidt | TrustRadius Reviewer

Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

ScheduleOnce

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ScheduleOnce Editions & Modules

Edition
Growth$101
Starter (Free for 25 users)$02
  1. per month per user
  2. Up to 25 users
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sage CRM
10.0
ScheduleOnce
5.9

Likelihood to Renew

Sage CRM
5.1
ScheduleOnce

Usability

Sage CRM
10.0
ScheduleOnce

Performance

Sage CRM
8.2
ScheduleOnce

Support Rating

Sage CRM
10.0
ScheduleOnce
5.3

In-Person Training

Sage CRM
7.0
ScheduleOnce

Implementation Rating

Sage CRM
8.0
ScheduleOnce

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