What users are saying about
80 Ratings
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Score 8.6 out of 100
441 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Sales Force Automation

    8.9

    Sage CRM

    89%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.1
    91%
    17 Ratings
    N/A
    0 Ratings

    Workflow management

    8.7
    87%
    16 Ratings
    N/A
    0 Ratings

    Territory management

    8.7
    87%
    17 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.9
    89%
    17 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.1
    91%
    16 Ratings
    N/A
    0 Ratings

    Contract management

    8.7
    87%
    14 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.1
    91%
    16 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.3
    93%
    16 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.8
    88%
    16 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.3

    Sage CRM

    83%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Case management

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Call center management

    8.3
    83%
    15 Ratings
    N/A
    0 Ratings

    Help desk management

    8.4
    84%
    14 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.9

    Sage CRM

    89%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Lead management

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    15 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.1

    Sage CRM

    91%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Task management

    9.1
    91%
    16 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    9.1
    91%
    15 Ratings
    N/A
    0 Ratings

    Reporting

    9.3
    93%
    13 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.7

    Sage CRM

    87%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Forecasting

    8.8
    88%
    16 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.5
    85%
    16 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.8
    88%
    17 Ratings
    N/A
    0 Ratings

    Customization

    8.7

    Sage CRM

    87%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 4/4 features

    Custom fields

    8.7
    87%
    17 Ratings
    N/A
    0 Ratings

    Custom objects

    8.6
    86%
    16 Ratings
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.4
    84%
    14 Ratings
    N/A
    0 Ratings

    Security

    8.8

    Sage CRM

    88%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Single sign-on capability

    8.8
    88%
    17 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.8
    88%
    13 Ratings
    N/A
    0 Ratings

    Social CRM

    9.4

    Sage CRM

    94%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Social data

    9.4
    94%
    13 Ratings
    N/A
    0 Ratings

    Social engagement

    9.4
    94%
    13 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    9.0

    Sage CRM

    90%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Marketing automation

    9.1
    91%
    14 Ratings
    N/A
    0 Ratings

    Compensation management

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Platform

    7.8

    Sage CRM

    78%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 1/1 features

    Mobile access

    7.8
    78%
    16 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Sage CRM

    Feature Set Not Supported
    N/A
    8.1

    ServiceNow IT Service Management

    81%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    67 Ratings

    Expert directory

    N/A
    0 Ratings
    7.9
    79%
    51 Ratings

    Service restoration

    N/A
    0 Ratings
    7.8
    78%
    56 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.6
    76%
    65 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.4
    74%
    63 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.4
    84%
    60 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.4
    84%
    62 Ratings

    ITSM asset management

    Sage CRM

    Feature Set Not Supported
    N/A
    7.8

    ServiceNow IT Service Management

    78%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    7.7
    77%
    60 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    7.7
    77%
    53 Ratings

    Change management

    Sage CRM

    Feature Set Not Supported
    N/A
    8.1

    ServiceNow IT Service Management

    81%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.3
    83%
    61 Ratings

    Change calendar

    N/A
    0 Ratings
    7.8
    78%
    55 Ratings

    Service-level management

    N/A
    0 Ratings
    8.2
    82%
    57 Ratings

    Attribute Ratings

    • Sage CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • ServiceNow IT Service Management is rated higher in 3 areas: Likelihood to Renew, Performance, Implementation Rating

    Likelihood to Recommend

    9.0

    Sage CRM

    90%
    28 Ratings
    8.7

    ServiceNow IT Service Management

    87%
    79 Ratings

    Likelihood to Renew

    5.1

    Sage CRM

    51%
    11 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    9.0

    Sage CRM

    90%
    11 Ratings
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    Sage CRM

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    8.2

    Sage CRM

    82%
    2 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    8.0

    Sage CRM

    80%
    8 Ratings
    7.5

    ServiceNow IT Service Management

    75%
    40 Ratings

    In-Person Training

    7.0

    Sage CRM

    70%
    1 Rating

    ServiceNow IT Service Management

    N/A
    0 Ratings

    Online Training

    Sage CRM

    N/A
    0 Ratings
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    8.0

    Sage CRM

    80%
    2 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Product Scalability

    Sage CRM

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Likelihood to Recommend

    Sage CRM

    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Francisco Martinez | TrustRadius Reviewer

    ServiceNow IT Service Management

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Anonymous | TrustRadius Reviewer

    Pros

    Sage CRM

    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Jeffrey Wallace | TrustRadius Reviewer

    ServiceNow IT Service Management

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
    Dr Gardiner Jones | TrustRadius Reviewer

    Cons

    Sage CRM

    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Sage CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $33 per month

    Sage CRM Editions & Modules

    On-premise Edition
    Sage CRM (on premise)1
    1. Lifetime License per Seat
    SaaS Edition
    Sage CRM (cloud)$451
    1. Per User per Month
    Additional Pricing Details
    Tiered pricing is available for multiple users.

    ServiceNow IT Service Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per year

    ServiceNow IT Service Management Editions & Modules

    Edition
    Starting Price$10,000.001
    1. per year
    Additional Pricing Details

    Likelihood to Renew

    Sage CRM

    Sage CRM 5.1
    Based on 11 answers
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 12 answers
    To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
    Anonymous | TrustRadius Reviewer

    Usability

    Sage CRM

    Sage CRM 9.0
    Based on 11 answers
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    America Castañeda | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 6.4
    Based on 11 answers
    The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
    Max Lewenhaupt | TrustRadius Reviewer

    Reliability and Availability

    Sage CRM

    No score
    No answers yet
    No answers on this topic

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 2 answers
    We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
    Michael Sypes | TrustRadius Reviewer

    Performance

    Sage CRM

    Sage CRM 8.2
    Based on 2 answers
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Kari-Ann B. Ryan | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 9.0
    Based on 2 answers
    For a massive system, page loads are reasonably quick, including searches.
    Michael Sypes | TrustRadius Reviewer

    Support Rating

    Sage CRM

    Sage CRM 8.0
    Based on 8 answers
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 7.5
    Based on 40 answers
    I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Sage CRM

    Sage CRM 7.0
    Based on 1 answer
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    No score
    No answers yet
    No answers on this topic

    Online Training

    Sage CRM

    No score
    No answers yet
    No answers on this topic

    ServiceNow IT Service Management

    ServiceNow IT Service Management 1.0
    Based on 1 answer
    To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Sage CRM

    Sage CRM 8.0
    Based on 2 answers
    The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 6 answers
    Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
    Randall Hodgins | TrustRadius Reviewer

    Alternatives Considered

    Sage CRM

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Gary Perkins | TrustRadius Reviewer

    ServiceNow IT Service Management

    We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
    Jessica Rich | TrustRadius Reviewer

    Scalability

    Sage CRM

    No score
    No answers yet
    No answers on this topic

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 1 answer
    ServiceNow works as an enterprise solution.
    Michael Sypes | TrustRadius Reviewer

    Return on Investment

    Sage CRM

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Luis Brea | TrustRadius Reviewer

    ServiceNow IT Service Management

    • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
    • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
    • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
    Anonymous | TrustRadius Reviewer

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