What users are saying about
64 Ratings
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Top Rated
642 Ratings
64 Ratings
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Score 8.5 out of 100

SharpSpring from Constant Contact

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Top Rated
642 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring enabled us to have our client partnerships instead of letting HubSpot possess the partnership. This has permitted us a tremendous opportunity to scale our company since we can supply a variety of solutions AND the platform to the client when HubSpot doesn't enable that.
Aline Da Costa | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sage CRM
10.0
SharpSpring from Constant Contact
Customer data management / contact management
Sage CRM
10.0
SharpSpring from Constant Contact
Workflow management
Sage CRM
10.0
SharpSpring from Constant Contact
Territory management
Sage CRM
10.0
SharpSpring from Constant Contact
Opportunity management
Sage CRM
10.0
SharpSpring from Constant Contact
Integration with email client (e.g., Outlook or Gmail)
Sage CRM
10.0
SharpSpring from Constant Contact
Contract management
Sage CRM
10.0
SharpSpring from Constant Contact
Quote & order management
Sage CRM
10.0
SharpSpring from Constant Contact
Interaction tracking
Sage CRM
10.0
SharpSpring from Constant Contact
Channel / partner relationship management
Sage CRM
10.0
SharpSpring from Constant Contact

Customer Service & Support

Sage CRM
10.0
SharpSpring from Constant Contact
Case management
Sage CRM
10.0
SharpSpring from Constant Contact
Call center management
Sage CRM
10.0
SharpSpring from Constant Contact
Help desk management
Sage CRM
10.0
SharpSpring from Constant Contact

Marketing Automation

Sage CRM
10.0
SharpSpring from Constant Contact
Lead management
Sage CRM
10.0
SharpSpring from Constant Contact
Email marketing
Sage CRM
10.0
SharpSpring from Constant Contact

CRM Project Management

Sage CRM
10.0
SharpSpring from Constant Contact
Task management
Sage CRM
10.0
SharpSpring from Constant Contact
Billing and invoicing management
Sage CRM
10.0
SharpSpring from Constant Contact
Reporting
Sage CRM
10.0
SharpSpring from Constant Contact

CRM Reporting & Analytics

Sage CRM
10.0
SharpSpring from Constant Contact
Forecasting
Sage CRM
10.0
SharpSpring from Constant Contact
Pipeline visualization
Sage CRM
10.0
SharpSpring from Constant Contact
Customizable reports
Sage CRM
10.0
SharpSpring from Constant Contact

Customization

Sage CRM
9.5
SharpSpring from Constant Contact
Custom fields
Sage CRM
10.0
SharpSpring from Constant Contact
Custom objects
Sage CRM
9.0
SharpSpring from Constant Contact
Scripting environment
Sage CRM
9.0
SharpSpring from Constant Contact
API for custom integration
Sage CRM
10.0
SharpSpring from Constant Contact

Security

Sage CRM
10.0
SharpSpring from Constant Contact
Single sign-on capability
Sage CRM
10.0
SharpSpring from Constant Contact
Role-based user permissions
Sage CRM
10.0
SharpSpring from Constant Contact

Social CRM

Sage CRM
9.5
SharpSpring from Constant Contact
Social data
Sage CRM
9.0
SharpSpring from Constant Contact
Social engagement
Sage CRM
10.0
SharpSpring from Constant Contact

Integrations with 3rd-party Software

Sage CRM
10.0
SharpSpring from Constant Contact
Marketing automation
Sage CRM
10.0
SharpSpring from Constant Contact
Compensation management
Sage CRM
10.0
SharpSpring from Constant Contact

Platform

Sage CRM
9.0
SharpSpring from Constant Contact
Mobile access
Sage CRM
9.0
SharpSpring from Constant Contact

Email & Online Marketing

Sage CRM
SharpSpring from Constant Contact
7.7
WYSIWYG email editor
Sage CRM
SharpSpring from Constant Contact
7.1
Dynamic content
Sage CRM
SharpSpring from Constant Contact
7.6
Ability to test dynamic content
Sage CRM
SharpSpring from Constant Contact
7.7
Landing pages
Sage CRM
SharpSpring from Constant Contact
6.9
A/B testing
Sage CRM
SharpSpring from Constant Contact
8.7
Mobile optimization
Sage CRM
SharpSpring from Constant Contact
5.8
Email deliverability reporting
Sage CRM
SharpSpring from Constant Contact
8.1
List management
Sage CRM
SharpSpring from Constant Contact
8.7
Triggered drip sequences
Sage CRM
SharpSpring from Constant Contact
8.8

Lead Management

Sage CRM
SharpSpring from Constant Contact
8.8
Lead nurturing
Sage CRM
SharpSpring from Constant Contact
8.9
Lead scoring and grading
Sage CRM
SharpSpring from Constant Contact
8.4
Data quality management
Sage CRM
SharpSpring from Constant Contact
8.9
Automated sales alerts and tasks
Sage CRM
SharpSpring from Constant Contact
8.9

Campaign Management

Sage CRM
SharpSpring from Constant Contact
8.6
Calendaring
Sage CRM
SharpSpring from Constant Contact
8.6
Event/webinar marketing
Sage CRM
SharpSpring from Constant Contact
8.5

Social Media Marketing

Sage CRM
SharpSpring from Constant Contact
6.5
Social sharing and campaigns
Sage CRM
SharpSpring from Constant Contact
6.3
Social profile integration
Sage CRM
SharpSpring from Constant Contact
6.8

Reporting & Analytics

Sage CRM
SharpSpring from Constant Contact
8.1
Dashboards
Sage CRM
SharpSpring from Constant Contact
7.8
Standard reports
Sage CRM
SharpSpring from Constant Contact
8.7
Custom reports
Sage CRM
SharpSpring from Constant Contact
7.8

Platform & Infrastructure

Sage CRM
SharpSpring from Constant Contact
8.2
API
Sage CRM
SharpSpring from Constant Contact
8.3
Role-based workflow & approvals
Sage CRM
SharpSpring from Constant Contact
8.8
Customizability
Sage CRM
SharpSpring from Constant Contact
7.8
Integration with Salesforce.com
Sage CRM
SharpSpring from Constant Contact
8.0
Integration with Microsoft Dynamics CRM
Sage CRM
SharpSpring from Constant Contact
8.3
Integration with SugarCRM
Sage CRM
SharpSpring from Constant Contact
8.2

Pros

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Marketing Automation - simple to use and effective
  • Sales Pipeline - very customizable for any industry
  • Customer Support - their team is very responsive and knowledgable
  • Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities
  • Dynamic Form Creation - simple to use and very powerful
Tim Hemingway | TrustRadius Reviewer

Cons

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Likelihood to Renew

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.7
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Sage CRM

Sage CRM 10.0
Based on 4 answers
Helped us improve on our sales and build up client base while still maintaining their contact databases.The system is relatively cheap compared to deliverables and it's easier to understand and use.Managers no longer need to sit down with staff since it's easier to track from the system on specific key parameters that guide us towards realizing better returns.
Brittany Powells | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.2
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Performance

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 5.2
Based on 3 answers
No answer on this topic is available.

Support Rating

Sage CRM

Sage CRM 10.0
Based on 1 answer
For the many times I encountered challenges, my emails were always responded to on time and the supporting staff would go a step further to find out if my issues had been well resolved.
Brittany Powells | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.7
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

In-Person Training

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

No score
No answers yet
No answers on this topic

Implementation Rating

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

SharpSpring from Constant Contact

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

SharpSpring from Constant Contact

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sage CRM
10.0
SharpSpring from Constant Contact
8.6

Likelihood to Renew

Sage CRM
5.1
SharpSpring from Constant Contact
7.7

Usability

Sage CRM
10.0
SharpSpring from Constant Contact
8.2

Reliability and Availability

Sage CRM
SharpSpring from Constant Contact
6.2

Performance

Sage CRM
8.2
SharpSpring from Constant Contact
5.2

Support Rating

Sage CRM
10.0
SharpSpring from Constant Contact
8.7

In-Person Training

Sage CRM
7.0
SharpSpring from Constant Contact

Online Training

Sage CRM
SharpSpring from Constant Contact
4.5

Implementation Rating

Sage CRM
8.0
SharpSpring from Constant Contact
8.0

Scalability

Sage CRM
SharpSpring from Constant Contact
3.4

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