What users are saying about
81 Ratings
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Top Rated
657 Ratings
81 Ratings
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Score 8.6 out of 100

SharpSpring from Constant Contact

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Top Rated
657 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Sales Force Automation

    8.8

    Sage CRM

    88%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Workflow management

    8.6
    86%
    16 Ratings
    N/A
    0 Ratings

    Territory management

    8.6
    86%
    17 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.9
    89%
    17 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    Contract management

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.2
    92%
    16 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.7
    87%
    16 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.2

    Sage CRM

    82%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Case management

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Call center management

    8.2
    82%
    15 Ratings
    N/A
    0 Ratings

    Help desk management

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    Sage CRM

    88%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Lead management

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Email marketing

    8.7
    87%
    15 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.1

    Sage CRM

    91%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Task management

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    15 Ratings
    N/A
    0 Ratings

    Reporting

    9.2
    92%
    13 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.6

    Sage CRM

    86%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Forecasting

    8.7
    87%
    16 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    16 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.7
    87%
    17 Ratings
    N/A
    0 Ratings

    Customization

    8.6

    Sage CRM

    86%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    17 Ratings
    N/A
    0 Ratings

    Custom objects

    8.5
    85%
    16 Ratings
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    Security

    8.7

    Sage CRM

    87%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    17 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Social CRM

    9.4

    Sage CRM

    94%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Social data

    9.5
    95%
    13 Ratings
    N/A
    0 Ratings

    Social engagement

    9.3
    93%
    13 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    9.0

    Sage CRM

    90%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Marketing automation

    9.1
    91%
    14 Ratings
    N/A
    0 Ratings

    Compensation management

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Platform

    7.7

    Sage CRM

    77%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 1/1 features

    Mobile access

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    Sage CRM

    Feature Set Not Supported
    N/A
    7.4

    SharpSpring from Constant Contact

    74%
    SharpSpring from Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.7
    77%
    466 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.3
    73%
    450 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    6.9
    69%
    431 Ratings

    Landing pages

    N/A
    0 Ratings
    6.5
    65%
    438 Ratings

    A/B testing

    N/A
    0 Ratings
    7.9
    79%
    393 Ratings

    Mobile optimization

    N/A
    0 Ratings
    3.6
    36%
    424 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.7
    87%
    813 Ratings

    List management

    N/A
    0 Ratings
    9.0
    90%
    496 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.2
    92%
    471 Ratings

    Lead Management

    Sage CRM

    Feature Set Not Supported
    N/A
    8.9

    SharpSpring from Constant Contact

    89%
    SharpSpring from Constant Contact ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    9.3
    93%
    482 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.5
    85%
    488 Ratings

    Data quality management

    N/A
    0 Ratings
    8.7
    87%
    464 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.0
    90%
    460 Ratings

    Campaign Management

    Sage CRM

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.4
    84%
    336 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.7
    87%
    317 Ratings

    Social Media Marketing

    Sage CRM

    Feature Set Not Supported
    N/A
    6.9

    SharpSpring from Constant Contact

    69%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    6.8
    68%
    314 Ratings

    Social profile integration

    N/A
    0 Ratings
    7.0
    70%
    360 Ratings

    Reporting & Analytics

    Sage CRM

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.2
    82%
    484 Ratings

    Standard reports

    N/A
    0 Ratings
    8.8
    88%
    484 Ratings

    Custom reports

    N/A
    0 Ratings
    8.6
    86%
    445 Ratings

    Platform & Infrastructure

    Sage CRM

    Feature Set Not Supported
    N/A
    8.1

    SharpSpring from Constant Contact

    81%
    SharpSpring from Constant Contact ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    8.3
    83%
    363 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.3
    83%
    401 Ratings

    Customizability

    N/A
    0 Ratings
    8.2
    82%
    438 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.0
    80%
    216 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.9
    79%
    98 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    7.6
    76%
    91 Ratings

    Attribute Ratings

    • Sage CRM is rated higher in 3 areas: Usability, Performance, Implementation Rating
    • SharpSpring from Constant Contact is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.9

    Sage CRM

    89%
    28 Ratings
    9.2

    SharpSpring from Constant Contact

    92%
    520 Ratings

    Likelihood to Renew

    5.1

    Sage CRM

    51%
    11 Ratings
    7.8

    SharpSpring from Constant Contact

    78%
    32 Ratings

    Usability

    8.9

    Sage CRM

    89%
    11 Ratings
    7.9

    SharpSpring from Constant Contact

    79%
    70 Ratings

    Availability

    Sage CRM

    N/A
    0 Ratings
    7.4

    SharpSpring from Constant Contact

    74%
    3 Ratings

    Performance

    8.2

    Sage CRM

    82%
    2 Ratings
    3.7

    SharpSpring from Constant Contact

    37%
    3 Ratings

    Support Rating

    7.9

    Sage CRM

    79%
    8 Ratings
    8.3

    SharpSpring from Constant Contact

    83%
    80 Ratings

    In-Person Training

    7.0

    Sage CRM

    70%
    1 Rating

    SharpSpring from Constant Contact

    N/A
    0 Ratings

    Online Training

    Sage CRM

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Implementation Rating

    8.0

    Sage CRM

    80%
    2 Ratings
    7.7

    SharpSpring from Constant Contact

    77%
    15 Ratings

    Configurability

    Sage CRM

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    1 Rating

    Ease of integration

    Sage CRM

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Product Scalability

    Sage CRM

    N/A
    0 Ratings
    3.0

    SharpSpring from Constant Contact

    30%
    2 Ratings

    Vendor post-sale

    Sage CRM

    N/A
    0 Ratings
    8.2

    SharpSpring from Constant Contact

    82%
    1 Rating

    Vendor pre-sale

    Sage CRM

    N/A
    0 Ratings
    1.0

    SharpSpring from Constant Contact

    10%
    1 Rating

    Likelihood to Recommend

    Sage

    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Read full review

    Constant Contact

    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Read full review

    Pros

    Sage

    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Read full review

    Constant Contact

    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review

    Cons

    Sage

    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Read full review

    Constant Contact

    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Read full review

    Pricing Details

    Sage CRM

    Starting Price

    $33 per month

    Editions & Modules

    Sage CRM editions and modules pricing
    EditionModules
    Sage CRM (on premise)1
    Sage CRM (cloud)$452

    Footnotes

    1. Lifetime License per Seat
    2. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Tiered pricing is available for multiple users.

    SharpSpring from Constant Contact

    Starting Price

    $399 per month

    Editions & Modules

    SharpSpring from Constant Contact editions and modules pricing
    EditionModules
    1,000 Contacts$3991
    2,500 Contacts$4992
    5,000 Contacts$6993
    10,000 Contacts$8994
    20,000 Contacts$1,2995

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Likelihood to Renew

    Sage

    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Read full review

    Constant Contact

    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    Read full review

    Usability

    Sage

    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Read full review

    Constant Contact

    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Read full review

    Performance

    Sage

    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review

    Constant Contact

    No answers on this topic

    Support Rating

    Sage

    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Read full review

    Constant Contact

    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Read full review

    In-Person Training

    Sage

    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Read full review

    Constant Contact

    No answers on this topic

    Implementation Rating

    Sage

    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Read full review

    Constant Contact

    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Read full review

    Alternatives Considered

    Sage

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review

    Constant Contact

    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
    Read full review

    Return on Investment

    Sage

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Read full review

    Constant Contact

    • Streamlined Processes - sales and marketing are now all in the same place.
    • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
    • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
    • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
    • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
    Read full review

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