What users are saying about
64 Ratings
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50 Ratings
64 Ratings
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Score 8.5 out of 100

Triblio

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50 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Triblio

I would highly recommend this product to other businesses and those organizations who are looking for the best ABM solution because this facilitates businesses so much that I cannot even emphasize it. This tool is appropriate for all businesses, be it small or be it large. There is no such restriction associated with the size of businesses. Hence, businesses should try out this strategic tool.
Peter Suter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sage CRM
10.0
Triblio
Customer data management / contact management
Sage CRM
10.0
Triblio
Workflow management
Sage CRM
10.0
Triblio
Territory management
Sage CRM
10.0
Triblio
Opportunity management
Sage CRM
10.0
Triblio
Integration with email client (e.g., Outlook or Gmail)
Sage CRM
10.0
Triblio
Contract management
Sage CRM
10.0
Triblio
Quote & order management
Sage CRM
10.0
Triblio
Interaction tracking
Sage CRM
10.0
Triblio
Channel / partner relationship management
Sage CRM
10.0
Triblio

Customer Service & Support

Sage CRM
10.0
Triblio
Case management
Sage CRM
10.0
Triblio
Call center management
Sage CRM
10.0
Triblio
Help desk management
Sage CRM
10.0
Triblio

Marketing Automation

Sage CRM
10.0
Triblio
Lead management
Sage CRM
10.0
Triblio
Email marketing
Sage CRM
10.0
Triblio

CRM Project Management

Sage CRM
10.0
Triblio
Task management
Sage CRM
10.0
Triblio
Billing and invoicing management
Sage CRM
10.0
Triblio
Reporting
Sage CRM
10.0
Triblio

CRM Reporting & Analytics

Sage CRM
10.0
Triblio
Forecasting
Sage CRM
10.0
Triblio
Pipeline visualization
Sage CRM
10.0
Triblio
Customizable reports
Sage CRM
10.0
Triblio

Customization

Sage CRM
9.5
Triblio
Custom fields
Sage CRM
10.0
Triblio
Custom objects
Sage CRM
9.0
Triblio
Scripting environment
Sage CRM
9.0
Triblio
API for custom integration
Sage CRM
10.0
Triblio

Security

Sage CRM
10.0
Triblio
Single sign-on capability
Sage CRM
10.0
Triblio
Role-based user permissions
Sage CRM
10.0
Triblio

Social CRM

Sage CRM
9.5
Triblio
Social data
Sage CRM
9.0
Triblio
Social engagement
Sage CRM
10.0
Triblio

Integrations with 3rd-party Software

Sage CRM
10.0
Triblio
Marketing automation
Sage CRM
10.0
Triblio
Compensation management
Sage CRM
10.0
Triblio

Platform

Sage CRM
9.0
Triblio
Mobile access
Sage CRM
9.0
Triblio

Pros

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Triblio

  • It has paved the way in creating an audience for our respective campaigns that are easy to set and customize.
  • This tool has a high configuration aspect which helps and facilitates [the business thoroughly] in their cases.
  • It helps you in interacting with any third-party websites or arbitrators for API calls and web solutions.
Ryan Dury | TrustRadius Reviewer

Cons

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Triblio

  • Would love to integrate more data into Salesforce. We can see stuff on an Account level via their Chrome extension, but being able to import all that data directly into Salesforce would be great.
  • I haven't seen a lot product updates from them in our time with them.
  • When we launched, we had a featured included in the console that wasn't actually available yet. That was a little strange.
Cassie Dodd | TrustRadius Reviewer

Likelihood to Renew

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Triblio

Triblio 8.2
Based on 1 answer
We continue to have a good experience with Triblio, and they continue to deliver value for our money. If they would do a better job with analytics, then it'd be easier for me to tie campaign activities to the bottom line.
Erik Kielisch | TrustRadius Reviewer

Usability

Sage CRM

Sage CRM 10.0
Based on 4 answers
Helped us improve on our sales and build up client base while still maintaining their contact databases.The system is relatively cheap compared to deliverables and it's easier to understand and use.Managers no longer need to sit down with staff since it's easier to track from the system on specific key parameters that guide us towards realizing better returns.
Brittany Powells | TrustRadius Reviewer

Triblio

Triblio 9.0
Based on 1 answer
We have a cheaper version of Triblio, so we don't have all the bells and whistles. But, this works great for us. It's easy to use and the platform only includes things that we use instead of a handful of features that just slow it down. It looks like a simple version of Google Ads
Anonymous | TrustRadius Reviewer

Performance

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

Triblio

No score
No answers yet
No answers on this topic

Support Rating

Sage CRM

Sage CRM 10.0
Based on 1 answer
For the many times I encountered challenges, my emails were always responded to on time and the supporting staff would go a step further to find out if my issues had been well resolved.
Brittany Powells | TrustRadius Reviewer

Triblio

Triblio 8.6
Based on 28 answers
Our account manager is responsive - He usually gets back with detailed answers to our questions within 24 hours. He has helped us resolve multiple bugs in the platform, and is usually great about providing solutions while the dev team is working on long-term fixes. However, there have been several instances when he has not let us know that a meeting would need to be [canceled] due to his being out of office.
Anonymous | TrustRadius Reviewer

In-Person Training

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Triblio

No score
No answers yet
No answers on this topic

Implementation Rating

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Triblio

No score
No answers yet
No answers on this topic

Alternatives Considered

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Triblio

Demandbase for just the base product was way more than I ended up paying for Triblio. If I were to level up Demandbase with all of the various add ons to bring it up to the functionality that Triblio provides it would cost a fortune.We actually used Terminus and moved away from it. It was an ok platform. It had a lot of shortcomings internationally.
Anonymous | TrustRadius Reviewer

Return on Investment

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Triblio

  • Triblio is extremely powerful in terms of increasing conversion rates and we've tripled conversion rates using their targeted modals versus less targeted approaches with less sophisticated products, such as HelloBar.
  • Though it is hard to quantify, Triblio has increased the speed to market with which we can introduce targeted promotions. Campaigns can be spun up with Triblio in less than one day.
  • There have been no negative impacts to ROI from Triblio.
Eric Martin | TrustRadius Reviewer

Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Triblio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Triblio Editions & Modules

Additional Pricing Details

Rating Summary

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