Sage HR vs. WhenToWork

Keeping an accurate time off calendar, with specific buckets, is extremely important. It has helped my company grow without having to manage things in Excel. Also, implementing an annual review process by using CakeHR has been very clean and transparent with my employees. This also allows me to see year over year. In years past, we used Word or a Jotform which made it challenging to pull up years past.

Incentivized

WhenToWork is he very cost-effective solution that gives our team the capabilities they need without having to leverage in a much more developed workforce management solution. It allows us to manage role-based permissions that support multiple unique teams, supervisors, QA members, and contact center agents. All users can interact with the system on desktop or mobile.

Incentivized

• Employee self service - the apps and desktops GUIs are very intuitive.
• Leave management - this manages itself through the app and system, saves lots of admin.
• Customization - you can tailor the system more and more to suit your specific needs.
• Updates and Customer Service - the CakeHR team gave dedicated a lot of time to bring out weekly updates and systems improvements which shows they are dedicated to making this a great product - the fact that they were bought by Se recently is also testament to their ongoing mission.

Incentivized

• WhenToWork utilizes templates that make scheduling a breeze.
• WhenToWork allows the user to "drag and drop" entries for quick changes.

Incentivized

• Updating information in a central location that implements changes across whole system.
• Custom reporting and history
• Time off policies tracking and management

Incentivized

• The mobile app is too restrictive and could use a makeover.
• Would like the program to remember defaults (ie. "my positions", etc.)

Incentivized

My staff "actually" likes it! I can tell because they are actively in the program almost daily!

Incentivized

Customer support is amazing. There are times I post a question and I don't get back to support. They will always follow-up with an email to make sure our questions are answered. I even had a call with Julianna who was wonderful and very personable. You definitely get a level us service that exceeds most companies. Keep up the good work CakeHR.

Incentivized

WhenToWork has an easy-to-access and comprehensive Help feature that gives the user quick answers. The tutorials are also a very helpful training tool for the new user.

Incentivized

For core HR functionality, this is the only product we use. For ATS, we have experimented with BreezyHR. We've learned that CakeHR is adding an ATS module soon though.

WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.

Incentivized

• The system shows us all days off and overtime, so we can manage this and know everything is like agreed in the contract.
• A simple and affordable system with room to grow.

• N/A. Not a manager, just a user.

Incentivized