What users are saying about
12 Ratings
11 Ratings
12 Ratings
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Score 8.7 out of 100
11 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Sage Pay

This tool is most usable when used in parallel with Sage's accounting management software, as with other accounting systems it can generate errors, leaving room for other credit card payment processor alternatives to exist and be preferred by other potential users for their overall performance. It is promising the ability to develop transaction reports in summary or detailed form, resulting in a better management of income to then make the distribution of budgets in the company, thus achieving better planning and performance of our work. This service allows the processing of payments through touch screen card devices at POS points of sale without having to be sitting at your laptop, fortunately with face to face payments companies with fixed establishments can get their money faster, which constantly benefits the flow of money.
Anonymous | TrustRadius Reviewer

ShopKeep

ShopKeep can maintain up to 10,000 individual stock items. This is perfect for a cafe, coffee shop, wine bar, small retail store, etc. If you're inventory exceeds the 10,000 items then it may not be a fit for you. Also, ShopKeep works with Apple tablets only (iPad 2 or later). If you prefer Android or PC based tablets then this won't work for you.
Lance Ratze | TrustRadius Reviewer

Pros

Sage Pay

  • Simple. If you use a Sage accounting product the integration is seamless.
  • PCI compliant. PCI compliance is assured through the provided Trustwave audit.
  • Secure. Keeps all card numbers remotely, none stored locally where they could be exposed by a hack or dishonest employee.
  • Robust. API for integrating into multiple web platforms and extensive reporting capabilities through the secure web portal.
Herm Harrison | TrustRadius Reviewer

ShopKeep

  • ShopKeep provides solid pre-sales support. They did a pre-sales screen-share demo that helped us ensure that their system would handle the needs of the business, and they assisted us in making decisions around which hardware would be appropriate.
  • ShopKeep's hardware seems well thought out and well integrated. One exception is issues with the connection between their recommended iCMP credit card scanner and the register. Other than that, the hardware works well together.
  • The register has excellent configurability and customization capabilities, and handles a large variety of products easily. High-volume products can have their own buttons on the register. Products can be added to a purchase by using these buttons, by scanning a bar code with an integrated bar code scanner, or by doing a live text search.
  • The register is also easily configurable to handle product options - either multiple options like pizza toppings, or exclusive options like regular or decaf coffee.
  • The ShopKeep system can handle hybrid retail/quick serve/restaurant scenarios with grace. This was a factor that eliminated many other systems that are optimized for one or the other, or where the products for handling retail are completely separate from the products for handling quick serve/restaurant operations. Since this customer has a location where there is a quick serve counter, a restaurant, and a retail gift shop all in the same location, ShopKeep's ability to handle all of these kinds of transactions from the same platform is a powerful advantage. ShopKeep also recently added functionality to transfer open tickets between registers, so that if a customer starts out with a cup of coffee at the quick serve counter, their ticket can be picked up and added to at the gift shop if they wander in there to purchase items.
  • ShopKeep has a Back Office system that can be accessed through any Web browser, or through their mobile app. The Back Office system is used to import and export data, manage inventory, configure the iPad registers, set up product options, manage employees, and report transactions, sales, product costs & margins, and other data.
  • Discounts, returns and credits are relatively easy to handle from the register, and the system can be configured to require a manager to approve these kinds of transactions, or not.
  • Bulk imports and exports are handled well by ShopKeep's Back Office. When setting up initial inventory, products can be added through Excel, then imported as comma-separated values (CSV) files by uploading them through the Web browser. Once inventory is established, adding or modifying items can be done directly through the Web interface.
  • ShopKeep has a mobile app that can be used by owners or managers to remotely access real-time snapshots of sales and other important data whenever they wish.
Mark Johnston | TrustRadius Reviewer

Cons

Sage Pay

  • When you are reversing a credit card it just deducts from your total batch for the day. Instead of showing a separate charge out of the account. That can cause confusion if someone else is doing your bank reconciliation.
  • It would be nice is Sage Pay could copy over client emails as well as the address and other information so that you can send that email confirmation of charge without having to go back to pull it up.
  • If Sage could post it as a total deposit instead of each individual charge for the day that would also save time with bank reconciliation.
Alana (Comaduran) Gunaydin | TrustRadius Reviewer

ShopKeep

  • They are completely understaffed in the engineering / product development.
  • They are a disaster in inventory control.
  • Financial reporting is inadequate.
Audeee Berg, LEED AP | TrustRadius Reviewer

Likelihood to Renew

Sage Pay

No score
No answers yet
No answers on this topic

ShopKeep

ShopKeep 8.0
Based on 1 answer
Because we expect the current issue with the credit card reader disconnecting from the register to be solved with an upcoming software update, and we like many of the features of Shopkeep.
Mark Johnston | TrustRadius Reviewer

Usability

Sage Pay

No score
No answers yet
No answers on this topic

ShopKeep

ShopKeep 9.0
Based on 1 answer
The register functionality is excellent, both from a learning standpoint and an operations standpoint. Cashiers learn how to use the register quickly, and the registers can be configured with hot buttons for fast-moving products. Setting up product variations and additions is straightforward. The web-accessible Back Office has good features, but lacks enough granularity to provide a store manager with the ability to modify inventory settings without giving them access to all of the financial reports as well.
Mark Johnston | TrustRadius Reviewer

Support Rating

Sage Pay

No score
No answers yet
No answers on this topic

ShopKeep

ShopKeep 8.0
Based on 1 answer
Occasional long waits [5 minutes or more] or call-backs needed for telephone support. Email support replies usually take several hours. Support personnel are generally friendly and knowledgable.
Mark Johnston | TrustRadius Reviewer

Implementation Rating

Sage Pay

No score
No answers yet
No answers on this topic

ShopKeep

ShopKeep 8.0
Based on 1 answer
If moving from a "dumb" cash register system, spend all the time needed to get starting inventory and product costing and pricing correct. Shopkeep has good tools for reporting inventory, margins, and other critical business info, but the information is only useful if the starting figures are accurate.
Mark Johnston | TrustRadius Reviewer

Alternatives Considered

Sage Pay

It plays better with Sage 50. It has better associates should you have an issue. It's reasonably priced.
Judy Lowe | TrustRadius Reviewer

ShopKeep

ShopKeep is an inexpensive choice iPad POS system that comes with all of the tools needed to do business without any long-term contracts or expensive fees. It also offers free 24/7 phone and email support along with online live chat during business hours. Coffee Shop Manager offered some of these items, but they also tied you into a long-term contract and you were charged fee after fee for support, etc. Also, the CSM system was big and took up a lot of space compared to ShopKeep's integration with an Apple iPad tablet.
Lance Ratze | TrustRadius Reviewer

Return on Investment

Sage Pay

  • By simplifying payment processing and automatically posting payments to their related transactions within our Sage accounting product, it has eliminated a source of friction between sales and accounting.
  • Eliminates clerical errors in recording paymens.
  • Eliminates one step in the payment reconciliation process by automatically posting payments to their respective transactions.
  • Insures PCI compliance with scheduled monitoring. No need for a separate product.
Herm Harrison | TrustRadius Reviewer

ShopKeep

  • I was unable to manage inventory
  • ShopKeep didn't integrate with my accounting software. I had to double enter all financial data.
  • Without inventory controls, all of my financial information was inaccurate. It is impossible to grow a business without accurate financial information.
Audeee Berg, LEED AP | TrustRadius Reviewer

Screenshots

Pricing Details

Sage Pay

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sage Pay Editions & Modules

Edition
Flex$27.001
Plus$45.001
  1. per month
Additional Pricing Details

ShopKeep

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ShopKeep Editions & Modules

Edition
Basic$69.001
Essential$99.001
Advanced$199.001
  1. per month
Additional Pricing Details

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