SailPoint Identity Security Cloud vs. ServiceNow Governance, Risk, and Compliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SailPoint Identity Security Cloud
Score 8.8 out of 10
N/A
SailPoint Identity Security for the cloud enterprise manages risk from the explosion of technology access. The solution gives businesses visibility while automating and accelerating the management of all user identities, entitlements, systems, data and cloud services.N/A
ServiceNow Governance, Risk, and Compliance
Score 8.1 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Pricing
SailPoint Identity Security CloudServiceNow Governance, Risk, and Compliance
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SailPoint Identity Security CloudServiceNow Governance, Risk, and Compliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SailPoint Identity Security CloudServiceNow Governance, Risk, and Compliance
Top Pros
Top Cons
Features
SailPoint Identity Security CloudServiceNow Governance, Risk, and Compliance
Identity Management
Comparison of Identity Management features of Product A and Product B
SailPoint Identity Security Cloud
7.5
8 Ratings
8% below category average
ServiceNow Governance, Risk, and Compliance
-
Ratings
ID-Management Access Control7.78 Ratings00 Ratings
ID Management Single-Sign On (SSO)7.75 Ratings00 Ratings
Multi-Factor Authentication6.93 Ratings00 Ratings
Password Management7.75 Ratings00 Ratings
Account Provisioning and De-provisioning7.88 Ratings00 Ratings
ID Management Workflow Automation7.98 Ratings00 Ratings
ID Risk Management6.86 Ratings00 Ratings
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
SailPoint Identity Security Cloud
-
Ratings
ServiceNow Governance, Risk, and Compliance
8.5
10 Ratings
13% above category average
Common repository of GRC items00 Ratings8.610 Ratings
Risk management00 Ratings9.010 Ratings
Integration with Corporate Performance Management (CPM) systems00 Ratings7.610 Ratings
GRC policy management00 Ratings8.410 Ratings
Incident management00 Ratings8.89 Ratings
Best Alternatives
SailPoint Identity Security CloudServiceNow Governance, Risk, and Compliance
Small Businesses
Dashlane
Dashlane
Score 9.2 out of 10
Rencore Code (SPCAF)
Rencore Code (SPCAF)
Score 8.8 out of 10
Medium-sized Companies
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
Forcepoint DLP
Forcepoint DLP
Score 8.2 out of 10
Enterprises
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
Forcepoint DLP
Forcepoint DLP
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SailPoint Identity Security CloudServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
8.2
(15 ratings)
8.0
(11 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
7.3
(4 ratings)
Support Rating
4.5
(1 ratings)
7.4
(4 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
SailPoint Identity Security CloudServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
SailPoint
We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.
Read full review
ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Read full review
Pros
SailPoint
  • Brings users access, profiles and accounts all into one place
  • Manages the Life Cycle Management process across ALL identities, permanent and Temporary
  • Secures and manages access to critical applications and resources across the group
  • Enables Info. Security to customise, share and delegate authority across the group
  • Single version of the truth across our technology platform
Read full review
ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Read full review
Cons
SailPoint
  • The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.
Read full review
ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Read full review
Usability
SailPoint
Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.
Read full review
ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Read full review
Support Rating
SailPoint
Support for Customizations is very limited.
Read full review
ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Read full review
Implementation Rating
SailPoint
Implementation was done correctly and all the requirements were met.
Read full review
ServiceNow
No answers on this topic
Alternatives Considered
SailPoint
The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.
Read full review
ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
Read full review
Return on Investment
SailPoint
  • Over 300,000 password change/reset calls avoided to the helpdesk annually.
  • 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
  • Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.
Read full review
ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
Read full review
ScreenShots