15 Ratings
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Score 8 out of 100
35 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

SailPoint Identity Platform

It's appropriate for tools that already integrate well. Not good to force it on technologies and tools that don't natively work well with Sailpoint.
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

SailPoint Identity Platform
7.8
ServiceNow Governance, Risk, and Compliance
ID-Management Access Control
SailPoint Identity Platform
9.0
ServiceNow Governance, Risk, and Compliance
ID Management Single-Sign On (SSO)
SailPoint Identity Platform
8.0
ServiceNow Governance, Risk, and Compliance
Account Provisioning and De-provisioning
SailPoint Identity Platform
8.0
ServiceNow Governance, Risk, and Compliance
ID Management Workflow Automation
SailPoint Identity Platform
8.0
ServiceNow Governance, Risk, and Compliance
ID Risk Management
SailPoint Identity Platform
6.0
ServiceNow Governance, Risk, and Compliance

Governance, Risk & Compliance

SailPoint Identity Platform
ServiceNow Governance, Risk, and Compliance
6.9
Common repository of GRC items
SailPoint Identity Platform
ServiceNow Governance, Risk, and Compliance
6.4
Risk management
SailPoint Identity Platform
ServiceNow Governance, Risk, and Compliance
6.5
Integration with Corporate Performance Management (CPM) systems
SailPoint Identity Platform
ServiceNow Governance, Risk, and Compliance
7.7
GRC policy management
SailPoint Identity Platform
ServiceNow Governance, Risk, and Compliance
6.3
Incident management
SailPoint Identity Platform
ServiceNow Governance, Risk, and Compliance
7.4

Pros

SailPoint Identity Platform

  • The access request work flow and back end process is exceptional. It effectively manages all of the various pieces of a request and presents the completed request to the provisioning agent as a single record. This is very helpful to the efficiency of the process since the provisioning agent only sees the completed request rather than seeing each component as it is approved. Other systems deliver the various request components to provisioning as they are approved but cannot be provisioned without all the components. Thus creating complexity for the provisioning agent and impacting the SLAs with what looks like a delay with the provisioning process.
  • The system is robust enough to effectively handle the scale that we need. With 750+ applications, 24,304 individual entitlements to select from, and an average of 10,200 request transactions per month. We have never had any performance issues.
  • The system flexible enough to accommodate our complex business needs without needing to customize the base system. We have been able to add significant functionality to the system in order to support the business needs by extending the code rather than altering the base code. This has enabled a simple upgrade of the system without having to re-apply code enhancements.
Mark Routh MCPM, PMP, CSM | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Anonymous | TrustRadius Reviewer

Cons

SailPoint Identity Platform

  • During the time we acquired the solution, there wasn't a cloud version yet.
  • The SSO feature was sun-set so we used another product to use (okta).
Jay C. Gomez, CISM, CDPSE, CIPM | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Nick Bettes, CRISC, MBA | TrustRadius Reviewer

Usability

SailPoint Identity Platform

No score
No answers yet
No answers on this topic

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.3
Based on 4 answers
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Anonymous | TrustRadius Reviewer

Support Rating

SailPoint Identity Platform

No score
No answers yet
No answers on this topic

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.4
Based on 4 answers
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SailPoint Identity Platform

All these products are really good at some key areas. They are all different and solve different parts of the puzzle. IIQ is more of a centric focal point that manages and maintains access in a vendor-agnostic way. It helps bridge the gap at the identity layer for different vendor applications, allowing you to keep your flavor of solutions and have them communicate at the identity context.
Omon Edeki | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
Anonymous | TrustRadius Reviewer

Return on Investment

SailPoint Identity Platform

  • We were able to save a lot of money by using IdentityIQ instead of paying for more multiple Oracle Identity products in the same space.
  • We were also able to use IdentityIQ to retire our Control-SA product which was end-of-life'd by the vendor.
  • The self-service capabilities of the product saved a lot of calls to the helpdesk.
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
Anonymous | TrustRadius Reviewer

Pricing Details

SailPoint Identity Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Governance, Risk, and Compliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SailPoint Identity Platform
8.0
ServiceNow Governance, Risk, and Compliance
7.3

Usability

SailPoint Identity Platform
ServiceNow Governance, Risk, and Compliance
7.3

Support Rating

SailPoint Identity Platform
ServiceNow Governance, Risk, and Compliance
7.4

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