Likelihood to Recommend We used the Manticore Marketing Automation solution for almost/just over 2 years, and initially, it was a great solution. Everything just seemed to work. When Manticore Technology, Inc. and Sales Engine International merged on May 31st of 2012, the overall product quality began to decline. As browsers and other programs (like our CRM environment) went through updates and new releases, Manticore just didn't keep up. Parts of the program became incompatible with certain browsers, forcing us to change where and how we logged into the back-end of the system. It was a silly workaround, but not the end of the world. When we learned that other client-facing portions didn't work with certain browsers, we brought it to their attention, and were told that we needed to find some way to work with it, and that the changes to the system were not possible. We ended up having to change our 200+ landing pages/forms, and could no longer have the State/Province field as a required field for registrations. That is just one example of our experience, and there have been others that are just as troublesome.
Read full review It's a great platform if you're looking for something to run contests that provide leads and drive user engagement, but if they also incorporated social media management and scheduling, Wishpond would be a 10 by far. It's definitely worth looking into specifically for running contests throughout the year, for a wide variety of companies and industries.
Read full review Pros Awesome integration with CRM/SFDC. Support is US-based, free with subscription, and very helpful. Best workflow capability (drag and drop) I've seen in any comparable product. Custom templates are available for purchase and are great for branding. Easy to use landing pages. Read full review Very small learning curve, thanks to wonderful real-time tutorials and help, and drag-and-drop editors. Easy to navigate - there are only 3 main sections of the site (content, lists, and emails). Excellent customer service. I've always gotten prompt answers to any questions I've had. Read full review Cons List Building for Resends - I like to resend my email campaigns to non-openers and there is no easy way to pull this list within Manticore (If did not open this email is not an option). Typically I pull the report for the campaign, then re-import my list of non-openers to create a new list. Read full review They added keywords to campaigns we'd specifically said not to. They should tweak campaigns with a 0.06 ROAS. They should provide the services that are promised. Read full review Likelihood to Renew I've been incredibly pleased with Manticore/SEI and have selected them at several companies now. It's worked in a variety of different business environments, both big and small, and everyone on both the sales and marketing side have been extremely pleased with the results
Read full review Usability Some of the actions require you to be in a specific section before actions are available to you, like adding a list. You first have to navigate to that section for options to be available to you
Read full review Reliability and Availability Manticore hardly ever has "product down time" and almost never during a normal work day for our company
Read full review Performance Email campaigns are deployed instantly when you launch, unlike other Marketing Automation tools I've used in the past that queue emails in batches and can take hours to complete a send
Read full review Support Rating The Manticore team is very knowledgeable, I haven't had an issue where a ticket was left unanswered or unresolved
Read full review There is no support at Wishpond. I contacted my project manager's manager over a week ago without a reply. When I responded to the automated 'How is your experience' email saying how awful it was there was no follow-up. When I had trouble and had to escalate things it resulted in some new procedures being put in place that changed nothing and they never checked in to see if things were fixed.
Read full review Online Training Training was done online, but was one-on-one, giving me a lot of time to ask very specific product questions. They also walk you through setting up a test campaign, email, and landing page
Read full review Implementation Rating It was the easiest integration and implementation that I've ever experienced. I've implemented other CRM integrated services before that provided the same services as Manticore that were extremely technical and expensive to integrate with Salesforce.com or Microsoft CRM Dynamics, or just plain couldn't integrate
Read full review Alternatives Considered We migrated to Marketo approximately 6 months ago, and were extremely happy with the change. Besides the higher sticker price and the "everything's a sales pitch" communications from Marketo, we can't find any fault. Sales Engine International - Manticore (commonly referred to as Manti-beast internally) created many problems for us. And while they did integrate with our Microsoft Dynamics environment, the software quickly ate through our purchased storage and forced us to constantly purchase more. That alone cost us many hundreds of dollars in Microsoft Dynamics CRM storage every year. And, when confronted about it, Manticore support flat out lied about how much storage their activities were taking up in our system. So, while it integrates, it's a very poor integration.
Read full review We choose Wishpond as our first option since we were a startup e-commerce.
Klaviyo was a little bit expensive for us and Wishpond really suits pretty well in our budget. Besides, if you don't have so many clients, at a first glance, there are a lot of features that would not be taken advantage of. That is why Wishpond was a better option when we started.
Read full review Return on Investment Errors in forms led to a decrease in registrations - found workaround to correct it, but was never informed of certain incompatibilities Reports have been inaccurate and very inflexible, and have not allowed for reliable forecasting/planning Read full review Negative google ROI. A few conversions in September on paid social then none - negative ROI. Between ad spend and Wishpond fees every month is negative ROI. Can’t wait until I can get out of this contract. Emails don’t perform as well as my own for open rates or clicks. Read full review ScreenShots — Wishpond Propel IQ Screenshots