What users are saying about
2 Ratings
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Score 8.5 out of 100
14 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Salesboom ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
  • Square Customer Engagement ranks higher in 2 feature sets: Security, Platform

Sales Force Automation

8.4

Salesboom

84%
7.1

Square Customer Engagement

71%
Salesboom ranks higher in 7/9 features

Customer data management / contact management

9.1
91%
2 Ratings
9.0
90%
4 Ratings

Workflow management

8.2
82%
2 Ratings
8.0
80%
3 Ratings

Territory management

7.9
79%
2 Ratings
5.0
50%
3 Ratings

Opportunity management

9.1
91%
2 Ratings
4.0
40%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
2 Ratings
9.5
95%
3 Ratings

Contract management

7.3
73%
1 Rating
8.0
80%
4 Ratings

Quote & order management

9.1
91%
2 Ratings
7.0
70%
4 Ratings

Interaction tracking

9.1
91%
2 Ratings
7.7
77%
4 Ratings

Channel / partner relationship management

7.6
76%
2 Ratings
6.0
60%
3 Ratings

Customer Service & Support

7.5

Salesboom

75%
7.0

Square Customer Engagement

70%
Salesboom ranks higher in 3/3 features

Case management

7.9
79%
2 Ratings
7.5
75%
2 Ratings

Call center management

7.3
73%
1 Rating
7.0
70%
2 Ratings

Help desk management

7.3
73%
2 Ratings
6.5
65%
2 Ratings

Marketing Automation

9.1

Salesboom

91%
9.0

Square Customer Engagement

90%
Salesboom ranks higher in 2/2 features

Lead management

9.1
91%
2 Ratings
9.0
90%
2 Ratings

Email marketing

9.1
91%
2 Ratings
9.0
90%
2 Ratings

CRM Project Management

9.0

Salesboom

90%
8.0

Square Customer Engagement

80%
Salesboom ranks higher in 2/3 features

Task management

9.1
91%
2 Ratings
6.0
60%
3 Ratings

Billing and invoicing management

8.8
88%
2 Ratings
9.5
95%
3 Ratings

Reporting

9.1
91%
2 Ratings
8.5
85%
3 Ratings

CRM Reporting & Analytics

8.9

Salesboom

89%
8.7

Square Customer Engagement

87%
Square Customer Engagement ranks higher in 2/3 features

Forecasting

9.1
91%
2 Ratings
8.0
80%
2 Ratings

Pipeline visualization

8.8
88%
2 Ratings
9.0
90%
2 Ratings

Customizable reports

8.8
88%
2 Ratings
9.0
90%
2 Ratings

Customization

8.6

Salesboom

86%
6.8

Square Customer Engagement

68%
Salesboom ranks higher in 3/4 features

Custom fields

9.1
91%
2 Ratings
3.5
35%
2 Ratings

Custom objects

8.8
88%
2 Ratings
N/A
0 Ratings

Scripting environment

7.3
73%
1 Rating
7.0
70%
1 Rating

API for custom integration

9.1
91%
1 Rating
10.0
100%
1 Rating

Security

8.2

Salesboom

82%
9.5

Square Customer Engagement

95%
Salesboom ranks higher in 1/2 features

Single sign-on capability

7.3
73%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

9.1
91%
1 Rating
9.0
90%
3 Ratings

Social CRM

8.0

Salesboom

80%
6.7

Square Customer Engagement

67%
Salesboom ranks higher in 2/2 features

Social data

8.2
82%
2 Ratings
6.5
65%
2 Ratings

Social engagement

7.9
79%
2 Ratings
7.0
70%
2 Ratings

Integrations with 3rd-party Software

8.6

Salesboom

86%
6.0

Square Customer Engagement

60%
Salesboom ranks higher in 1/2 features

Marketing automation

9.1
91%
1 Rating
10.0
100%
1 Rating

Compensation management

8.2
82%
1 Rating
2.0
20%
1 Rating

Platform

7.3

Salesboom

73%
9.0

Square Customer Engagement

90%
Square Customer Engagement ranks higher in 1/1 features

Mobile access

7.3
73%
2 Ratings
9.0
90%
3 Ratings

Attribute Ratings

  • Salesboom is rated higher in 1 area: Support Rating
  • Square Customer Engagement is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Salesboom

85%
2 Ratings
8.7

Square Customer Engagement

87%
4 Ratings

Usability

Salesboom

N/A
0 Ratings
9.7

Square Customer Engagement

97%
3 Ratings

Support Rating

8.2

Salesboom

82%
2 Ratings
7.7

Square Customer Engagement

77%
3 Ratings

Likelihood to Recommend

Salesboom.com

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Read full review

Square

Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done!
Read full review

Pros

Salesboom.com

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Read full review

Square

  • Sales pipeline
  • Customer engagement
  • Marketing
Read full review

Cons

Salesboom.com

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Read full review

Square

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Read full review

Pricing Details

Salesboom

Starting Price

$0

Editions & Modules

Salesboom editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Square Customer Engagement

    Starting Price

    Editions & Modules

    Square Customer Engagement editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Salesboom.com

      No answers on this topic

      Square

      The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly.
      Read full review

      Support Rating

      Salesboom.com

      We have a dedicated account manager and support. Whenever we need help we get it.
      Read full review

      Square

      Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now.
      Read full review

      Alternatives Considered

      Salesboom.com

      Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

      Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
      Read full review

      Square

      A lot easier to use than Infusionsoft!!
      Read full review

      Return on Investment

      Salesboom.com

      • Less sales opportunities slip through the cracks.
      • Reduces sales redundant tasks and saves time.
      • Makes customers.
      Read full review

      Square

      • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
      • All of my initial equipment was free and there were no startup costs so my return was immediate.
      • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
      Read full review

      Add comparison