What users are saying about
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Top Rated
373 Ratings
41 Ratings

Salesforce CMS

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Top Rated
373 Ratings
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Score 8.3 out of 100
41 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Salesforce CMS

If you have a company that is sales driven and that has plenty of requirements as far as sales information, quotations, and invoicing. Your company has to have a lot of sales movement and sales requirements for a CRM solution to work and to work well. The company has to have a certain size of sales and clients since Salesforce is a costly solution that has to make sense as far as purchasing and expenses go. Also, it works great for any company that has a traditional (funnel) sales process, since it makes it easier to use this model to drive the options down the funnel and generate real sales and real money
Alejandro Huerta | TrustRadius Reviewer

SDL Tridion

SDL Tridion works well for organizations with a large website with a lot of content to continuously create and manage. The use of page templates and component presentations makes creating new pages fairly straightforward. It can be a little cumbersome when it comes to trying to "break from the norm" and build web pages that are outside of the template-driven format; however, there are ways around this to create pages that break away from the normal page-template format of the website. In this regard, SDL Tridion can be pretty flexible, allowing us to create a lot of custom functionality to keep up with constantly changing web trends.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Salesforce CMS
8.4
SDL Tridion
10.0
Role-based user permissions
Salesforce CMS
8.4
SDL Tridion
10.0

Platform & Infrastructure

Salesforce CMS
7.8
SDL Tridion
9.5
API
Salesforce CMS
7.9
SDL Tridion
9.0
Internationalization / multi-language
Salesforce CMS
7.8
SDL Tridion
10.0

Web Content Creation

Salesforce CMS
7.6
SDL Tridion
7.0
WYSIWYG editor
Salesforce CMS
7.4
SDL Tridion
8.0
Code quality / cleanliness
Salesforce CMS
7.4
SDL Tridion
9.0
Admin section
Salesforce CMS
8.0
SDL Tridion
8.0
Page templates
Salesforce CMS
7.5
SDL Tridion
5.0
Library of website themes
Salesforce CMS
7.3
SDL Tridion
5.0
Mobile optimization / responsive design
Salesforce CMS
7.1
SDL Tridion
6.0
Publishing workflow
Salesforce CMS
8.2
SDL Tridion
10.0
Form generator
Salesforce CMS
7.5
SDL Tridion
5.0

Web Content Management

Salesforce CMS
7.8
SDL Tridion
6.6
Content taxonomy
Salesforce CMS
7.6
SDL Tridion
10.0
SEO support
Salesforce CMS
7.4
SDL Tridion
9.0
Bulk management
Salesforce CMS
7.7
SDL Tridion
6.0
Availability / breadth of extensions
Salesforce CMS
8.2
SDL Tridion
5.0
Community / comment management
Salesforce CMS
7.9
SDL Tridion
3.0

Pros

Salesforce CMS

  • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
  • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
  • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
Anonymous | TrustRadius Reviewer

SDL Tridion

  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)
Kirsten McGlone | TrustRadius Reviewer

Cons

Salesforce CMS

  • Platform is so robust it can be overwhelming when starting a report from scratch
  • Key words in the Search column have to be fairly specific
  • Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Clay Coleman | TrustRadius Reviewer

SDL Tridion

  • Doesn't work well in all browsers. Tridion is a Microsoft product so they really push IE; however, now-a-days it SHOULD work in all browsers. Even though they say to use IE, Chrome actually functions the best with Tridion.
  • It uses Dreamweaver Syntax. Dreamweaver syntax is completely out-dated and SDL really needs to come up with a better way of looping through content by using it's own structure or using .NET syntax to loop through items - Dreamweaver syntax is not the way to go
  • Component Templates and Page Templates. Tridion uses Component Templates and Dreamweaver templates to display content and store the content that is to be displayed. These 2 items could easily be converted into 1 group of items, but SDL chose to keep them separate therefore increasing the complexity of Tridion
  • Steep learning curve. Tridion has a very steep learning curve and it will take some time to train people on it. We had to hire 4 Tridion experts (at probably around $1000 / day) to get everyone trained on Tridion and then build the structure for Tridion
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce CMS

No score
No answers yet
No answers on this topic

SDL Tridion

SDL Tridion 6.3
Based on 15 answers
I believe SDL Tridion is the best CMS product out there currently. Every CMS has its problems and strengths but SDL Tridion overall seems like the best solution for large enterprise corporations. The fact that it can be implemented in java or .net makes it attractive to many clients
Piti Itharat | TrustRadius Reviewer

Usability

Salesforce CMS

Salesforce CMS 7.2
Based on 8 answers
It's super awkward if you aren't familiar with it. I have several years' experience in both my organization's salesforce as well as others and there are still things that trip me up. I think Salesforce can get to a point where it's TOO bloated with all this information, all these integrations, what-have-you, that it can be difficult to find what you need in a timely manner or it creates a hiccup in workflows that you then have to work around. On the other hand, once these issues are identified, there is the possibility to manipulate Salesforce into creating automated workarounds. So, at least it allows for that. I think it's an issue of having so many options for bolt-ons that you start to lose perspective and functionality. You tend to lose focus on usability for users.
Anonymous | TrustRadius Reviewer

SDL Tridion

SDL Tridion 8.5
Based on 2 answers
The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
Anonymous | TrustRadius Reviewer

Support Rating

Salesforce CMS

Salesforce CMS 8.0
Based on 7 answers
I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
Melissa Kevra | TrustRadius Reviewer

SDL Tridion

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce CMS

Salesforce CMS beats the competition due to UI, user friendliness, support, and ease of use as well as deployment. The entire system and process is simple to understand, has many different places for you to store key information, and is easily implemented at your company. You're getting a trusted brand with reliable customer service. I could not think of using any other program.
Anonymous | TrustRadius Reviewer

SDL Tridion

It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce CMS

  • It helps organize customer information which is essential in every sale
  • It easily automates or links with other platforms, including the organization online website or shop
  • It can be difficult to use at first and quite overwhelming if staff is not trained to use it
Kristine Olfato | TrustRadius Reviewer

SDL Tridion

  • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
  • The learning curve is very slow, so training takes a lot of time and cost.
  • The revamped corporate site looks clean, modern, and is mobile-friendly.
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SDL Tridion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce CMS
8.4
SDL Tridion
8.0

Likelihood to Renew

Salesforce CMS
SDL Tridion
6.3

Usability

Salesforce CMS
7.2
SDL Tridion
8.5

Support Rating

Salesforce CMS
8.0
SDL Tridion

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