What users are saying about
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Top Rated
2911 Ratings

Salesforce

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Top Rated
2911 Ratings
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Score 8.4 out of 100
47 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Salesforce

Salesforce.com is an excellent option for other businesses as well. Using Salesforce.com has made it easier for us to keep track of our customers. Having everything in one place makes it easier for us to get what we're looking for. It integrates many functions. There's also a cloud-based approach that's convenient to use at any time. I believe the reporting or dashboard could be improved in the future, especially since the Lightning version has some ambiguous filters.
Al Mubassir Muin | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.9
SAP Business ByDesign
Customer data management / contact management
Salesforce
8.4
SAP Business ByDesign
Workflow management
Salesforce
7.8
SAP Business ByDesign
Territory management
Salesforce
7.8
SAP Business ByDesign
Opportunity management
Salesforce
8.4
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.4
SAP Business ByDesign
Contract management
Salesforce
7.7
SAP Business ByDesign
Quote & order management
Salesforce
7.6
SAP Business ByDesign
Interaction tracking
Salesforce
8.1
SAP Business ByDesign
Channel / partner relationship management
Salesforce
7.8
SAP Business ByDesign

Customer Service & Support

Salesforce
8.5
SAP Business ByDesign
Case management
Salesforce
9.0
SAP Business ByDesign
Call center management
Salesforce
8.4
SAP Business ByDesign
Help desk management
Salesforce
8.3
SAP Business ByDesign

Marketing Automation

Salesforce
8.0
SAP Business ByDesign
Lead management
Salesforce
8.2
SAP Business ByDesign
Email marketing
Salesforce
7.7
SAP Business ByDesign

CRM Project Management

Salesforce
7.5
SAP Business ByDesign
Task management
Salesforce
7.7
SAP Business ByDesign
Billing and invoicing management
Salesforce
6.7
SAP Business ByDesign
Reporting
Salesforce
8.1
SAP Business ByDesign

CRM Reporting & Analytics

Salesforce
8.3
SAP Business ByDesign
Forecasting
Salesforce
8.0
SAP Business ByDesign
Pipeline visualization
Salesforce
8.4
SAP Business ByDesign
Customizable reports
Salesforce
8.5
SAP Business ByDesign

Customization

Salesforce
8.1
SAP Business ByDesign
9.2
Custom fields
Salesforce
8.3
SAP Business ByDesign
Custom objects
Salesforce
8.3
SAP Business ByDesign
Scripting environment
Salesforce
7.8
SAP Business ByDesign
API for custom integration
Salesforce
8.0
SAP Business ByDesign
9.2
Plug-ins
Salesforce
SAP Business ByDesign
9.2

Security

Salesforce
8.4
SAP Business ByDesign
9.3
Single sign-on capability
Salesforce
8.3
SAP Business ByDesign
9.0
Role-based user permissions
Salesforce
8.6
SAP Business ByDesign
9.6

Social CRM

Salesforce
7.6
SAP Business ByDesign
Social data
Salesforce
7.5
SAP Business ByDesign
Social engagement
Salesforce
7.6
SAP Business ByDesign

Integrations with 3rd-party Software

Salesforce
7.5
SAP Business ByDesign
Marketing automation
Salesforce
7.7
SAP Business ByDesign
Compensation management
Salesforce
7.4
SAP Business ByDesign

Platform

Salesforce
7.8
SAP Business ByDesign
Mobile access
Salesforce
7.8
SAP Business ByDesign

Payroll Management

Salesforce
SAP Business ByDesign
8.4
Benefit plan administration
Salesforce
SAP Business ByDesign
4.5
Direct deposit files
Salesforce
SAP Business ByDesign
9.1
Salary revision and increment management
Salesforce
SAP Business ByDesign
10.0
Reimbursement management
Salesforce
SAP Business ByDesign
10.0

Reporting & Analytics

Salesforce
SAP Business ByDesign
9.2
Dashboards
Salesforce
SAP Business ByDesign
8.8
Standard reports
Salesforce
SAP Business ByDesign
9.2
Custom reports
Salesforce
SAP Business ByDesign
9.6

General Ledger and Configurable Accounting

Salesforce
SAP Business ByDesign
8.7
Accounts payable
Salesforce
SAP Business ByDesign
9.2
Accounts receivable
Salesforce
SAP Business ByDesign
9.2
Global Financial Support
Salesforce
SAP Business ByDesign
9.2
Primary and Secondary Ledgers
Salesforce
SAP Business ByDesign
9.2
Intercompany Accounting
Salesforce
SAP Business ByDesign
8.8
Localizations
Salesforce
SAP Business ByDesign
8.4
Journals and Reconciliations
Salesforce
SAP Business ByDesign
8.8
Enterprise Accounting
Salesforce
SAP Business ByDesign
9.2
Configurable Accounting
Salesforce
SAP Business ByDesign
9.2
Centralized Rules Framework
Salesforce
SAP Business ByDesign
8.0
Standardized Processes
Salesforce
SAP Business ByDesign
8.0

Inventory Management

Salesforce
SAP Business ByDesign
9.1
Inventory tracking
Salesforce
SAP Business ByDesign
9.2
Automatic reordering
Salesforce
SAP Business ByDesign
10.0
Location management
Salesforce
SAP Business ByDesign
8.0
Manufacturing module
Salesforce
SAP Business ByDesign
9.0

Order Management

Salesforce
SAP Business ByDesign
8.5
Pricing
Salesforce
SAP Business ByDesign
9.2
Order entry
Salesforce
SAP Business ByDesign
9.2
Credit card processing
Salesforce
SAP Business ByDesign
4.5
Cost of goods sold
Salesforce
SAP Business ByDesign
9.2
Order Orchestration
Salesforce
SAP Business ByDesign
9.2
End-to-end order visibility
Salesforce
SAP Business ByDesign
10.0
Order exception Resolution
Salesforce
SAP Business ByDesign
8.0

Subledger and Financial Process

Salesforce
SAP Business ByDesign
9.2
Automated Invoice Processing
Salesforce
SAP Business ByDesign
9.2
Shared Services Payments
Salesforce
SAP Business ByDesign
9.2
Billings Management
Salesforce
SAP Business ByDesign
8.8
Customer Receipt Applications
Salesforce
SAP Business ByDesign
9.2
Customer Collections
Salesforce
SAP Business ByDesign
9.2
Revenue Recognition
Salesforce
SAP Business ByDesign
9.2
Cash Management
Salesforce
SAP Business ByDesign
9.2
Asset Management
Salesforce
SAP Business ByDesign
9.2
Travel & Expense Management
Salesforce
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Salesforce
SAP Business ByDesign
10.0
Period Close
Salesforce
SAP Business ByDesign
9.2
Transactions Tax
Salesforce
SAP Business ByDesign
8.0
Subledger Reconciliations
Salesforce
SAP Business ByDesign
9.2

Project Financial Management

Salesforce
SAP Business ByDesign
9.2
Budgeting and Forecasting
Salesforce
SAP Business ByDesign
10.0
Project Costing
Salesforce
SAP Business ByDesign
9.2
Cost Capture
Salesforce
SAP Business ByDesign
9.2
Capital Project Management
Salesforce
SAP Business ByDesign
9.2
Customer Invoicing
Salesforce
SAP Business ByDesign
9.2
Customer Contract Compliance
Salesforce
SAP Business ByDesign
8.0
Project Revenue Recognition
Salesforce
SAP Business ByDesign
9.2
Project Financial Performance Analysis
Salesforce
SAP Business ByDesign
9.2
Project Financials Dashboard
Salesforce
SAP Business ByDesign
9.2
Real-time Financial Reporting
Salesforce
SAP Business ByDesign
9.2
Embedded Business Intelligence
Salesforce
SAP Business ByDesign
9.2
Project Planning Collaboration
Salesforce
SAP Business ByDesign
9.2

Project Execution Management

Salesforce
SAP Business ByDesign
8.3
Project Planning and Scheduling
Salesforce
SAP Business ByDesign
9.2
Project Manager Dashboard
Salesforce
SAP Business ByDesign
9.2
Resource Manager Dashboard
Salesforce
SAP Business ByDesign
8.0
Task Insight for Project Managers
Salesforce
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Salesforce
SAP Business ByDesign
8.0
Team Member Task Collaboration
Salesforce
SAP Business ByDesign
8.0
Real-Time Project Reporting
Salesforce
SAP Business ByDesign
8.0

Grants Management

Salesforce
SAP Business ByDesign
10.0
Award Lifecycle Management
Salesforce
SAP Business ByDesign
10.0
Spending Control
Salesforce
SAP Business ByDesign
10.0
Billing
Salesforce
SAP Business ByDesign
10.0

Procurement

Salesforce
SAP Business ByDesign
8.0
Sourcing Analysis
Salesforce
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Salesforce
SAP Business ByDesign
8.0
Invoice Automated Matching
Salesforce
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Salesforce
SAP Business ByDesign
8.0
Spend Compliance Management
Salesforce
SAP Business ByDesign
8.0
Supplier Management
Salesforce
SAP Business ByDesign
8.0

Logistics

Salesforce
SAP Business ByDesign
9.2
Inventory Visibility
Salesforce
SAP Business ByDesign
9.2
Warehouse Workforce Management
Salesforce
SAP Business ByDesign
9.2

Manufacturing

Salesforce
SAP Business ByDesign
9.0
Production Process Design
Salesforce
SAP Business ByDesign
9.2
Supply Chain Business Flows
Salesforce
SAP Business ByDesign
9.2
Production Management
Salesforce
SAP Business ByDesign
9.2
Contracted Manufacturing Management
Salesforce
SAP Business ByDesign
10.0
Configuration Management
Salesforce
SAP Business ByDesign
8.0
Work Definition
Salesforce
SAP Business ByDesign
10.0
Work Execution
Salesforce
SAP Business ByDesign
8.0
Advanced Fulfillment
Salesforce
SAP Business ByDesign
8.0
Manufacturing Costs
Salesforce
SAP Business ByDesign
9.2

Supply Chain

Salesforce
SAP Business ByDesign
8.6
Forecasting
Salesforce
SAP Business ByDesign
9.2
Inventory Planning
Salesforce
SAP Business ByDesign
9.2
Multi-tier Supply Chain Planning
Salesforce
SAP Business ByDesign
8.0
Performance Monitoring
Salesforce
SAP Business ByDesign
8.0

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.2
Based on 86 answers
I think Salesforce is going to be a fantastic resource once we get fully onboarded and trained and are using all the features we want in our company. The problem is that onboarding is not intuitive and is very labor-intensive. After you make the agreement to purchase and settle on a price, they come back and recommend spending thousands more to have someone onboard for you. It's a hidden fee that isn't part of the original negotiations. In our case, we couldn't afford that right off the bat so the onboarding process is slower than expected, but we will eventually get there.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.8
Based on 113 answers
I rate the overall support for Salesforce.com in 10 because they are accomodating, very responsive, timely, and handle issues or inquiries professionally. We never had any issues with raising it or waiting too long until it is fixed. Nothing to worry about if we have something to raise it will always be smooth and hassle-free communication.
Angel Arciaga | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.2
Based on 5 answers
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Aononna Tazin | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Professional Services

Salesforce

Salesforce 9.0
Based on 4 answers
I believe it is the best customer relationship management system available. We use it for everything and have integrated other platforms to give customers/accounts a 360-degree view. According to Salesforce customer service, it is beneficial for tracking all information, and the reporting/dashboards are unique. It's where we keep track of every sale.
Al Mubassir Muin | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP Business ByDesign Editions & Modules

Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

Rating Summary

Likelihood to Recommend

Salesforce
7.9
SAP Business ByDesign
9.6

Likelihood to Renew

Salesforce
10.0
SAP Business ByDesign
9.0

Usability

Salesforce
8.2
SAP Business ByDesign
8.0

Reliability and Availability

Salesforce
9.8
SAP Business ByDesign

Performance

Salesforce
9.0
SAP Business ByDesign

Support Rating

Salesforce
7.8
SAP Business ByDesign
9.0

In-Person Training

Salesforce
7.9
SAP Business ByDesign

Online Training

Salesforce
9.1
SAP Business ByDesign

Implementation Rating

Salesforce
9.4
SAP Business ByDesign
8.0

Contract Terms and Pricing Model

Salesforce
9.2
SAP Business ByDesign

Scalability

Salesforce
10.0
SAP Business ByDesign

Professional Services

Salesforce
9.0
SAP Business ByDesign

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