What users are saying about
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Top Rated
3080 Ratings

Salesforce

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Top Rated
3080 Ratings
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Score 8.2 out of 100
55 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • SAP Business ByDesign ranks higher in 2 feature sets: Customization, Security

Sales Force Automation

7.7

Salesforce

77%

SAP Business ByDesign

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 9/9 features

Customer data management / contact management

8.1
81%
188 Ratings
N/A
0 Ratings

Workflow management

7.8
78%
180 Ratings
N/A
0 Ratings

Territory management

7.6
76%
149 Ratings
N/A
0 Ratings

Opportunity management

8.1
81%
184 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.5
75%
173 Ratings
N/A
0 Ratings

Contract management

7.6
76%
146 Ratings
N/A
0 Ratings

Quote & order management

7.4
74%
138 Ratings
N/A
0 Ratings

Interaction tracking

7.8
78%
159 Ratings
N/A
0 Ratings

Channel / partner relationship management

7.7
77%
131 Ratings
N/A
0 Ratings

Customer Service & Support

8.6

Salesforce

86%

SAP Business ByDesign

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 3/3 features

Case management

9.0
90%
56 Ratings
N/A
0 Ratings

Call center management

8.4
84%
42 Ratings
N/A
0 Ratings

Help desk management

8.3
83%
46 Ratings
N/A
0 Ratings

Marketing Automation

7.8

Salesforce

78%

SAP Business ByDesign

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 2/2 features

Lead management

7.9
79%
171 Ratings
N/A
0 Ratings

Email marketing

7.7
77%
145 Ratings
N/A
0 Ratings

CRM Project Management

7.4

Salesforce

74%

SAP Business ByDesign

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 3/3 features

Task management

7.5
75%
163 Ratings
N/A
0 Ratings

Billing and invoicing management

6.7
67%
37 Ratings
N/A
0 Ratings

Reporting

7.9
79%
127 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

7.9

Salesforce

79%

SAP Business ByDesign

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 3/3 features

Forecasting

7.7
77%
160 Ratings
N/A
0 Ratings

Pipeline visualization

7.9
79%
176 Ratings
N/A
0 Ratings

Customizable reports

8.1
81%
184 Ratings
N/A
0 Ratings

Customization

7.9

Salesforce

79%
9.2

SAP Business ByDesign

92%
Salesforce.com ranks higher in 3/5 features

Custom fields

8.0
80%
176 Ratings
N/A
0 Ratings

Custom objects

8.2
82%
168 Ratings
N/A
0 Ratings

Scripting environment

7.7
77%
128 Ratings
N/A
0 Ratings

API for custom integration

7.8
78%
148 Ratings
9.2
92%
4 Ratings

Plug-ins

N/A
0 Ratings
9.2
92%
5 Ratings

Security

8.3

Salesforce

83%
9.3

SAP Business ByDesign

93%
SAP Business ByDesign ranks higher in 2/2 features

Single sign-on capability

8.3
83%
146 Ratings
9.0
90%
4 Ratings

Role-based user permissions

8.4
84%
139 Ratings
9.6
96%
5 Ratings

Social CRM

7.7

Salesforce

77%

SAP Business ByDesign

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 2/2 features

Social data

7.6
76%
118 Ratings
N/A
0 Ratings

Social engagement

7.8
78%
115 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

7.8

Salesforce

78%

SAP Business ByDesign

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 2/2 features

Marketing automation

7.8
78%
152 Ratings
N/A
0 Ratings

Compensation management

7.7
77%
103 Ratings
N/A
0 Ratings

Platform

7.9

Salesforce

79%

SAP Business ByDesign

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 1/1 features

Mobile access

7.9
79%
161 Ratings
N/A
0 Ratings

Payroll Management

Salesforce

Feature Set Not Supported
N/A
8.4

SAP Business ByDesign

84%
SAP Business ByDesign ranks higher in 4/4 features

Benefit plan administration

N/A
0 Ratings
4.5
45%
1 Rating

Direct deposit files

N/A
0 Ratings
9.1
91%
1 Rating

Salary revision and increment management

N/A
0 Ratings
10.0
100%
2 Ratings

Reimbursement management

N/A
0 Ratings
10.0
100%
2 Ratings

Reporting & Analytics

Salesforce

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
8.8
88%
5 Ratings

Standard reports

N/A
0 Ratings
9.2
92%
5 Ratings

Custom reports

N/A
0 Ratings
9.6
96%
5 Ratings

General Ledger and Configurable Accounting

Salesforce

Feature Set Not Supported
N/A
8.7

SAP Business ByDesign

87%
SAP Business ByDesign ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
9.2
92%
4 Ratings

Accounts receivable

N/A
0 Ratings
9.2
92%
4 Ratings

Global Financial Support

N/A
0 Ratings
9.2
92%
2 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
9.2
92%
2 Ratings

Intercompany Accounting

N/A
0 Ratings
8.8
88%
3 Ratings

Localizations

N/A
0 Ratings
8.4
84%
3 Ratings

Journals and Reconciliations

N/A
0 Ratings
8.8
88%
2 Ratings

Enterprise Accounting

N/A
0 Ratings
9.2
92%
3 Ratings

Configurable Accounting

N/A
0 Ratings
9.2
92%
2 Ratings

Centralized Rules Framework

N/A
0 Ratings
8.0
80%
1 Rating

Standardized Processes

N/A
0 Ratings
8.0
80%
1 Rating

Inventory Management

Salesforce

Feature Set Not Supported
N/A
9.1

SAP Business ByDesign

91%
SAP Business ByDesign ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
9.2
92%
4 Ratings

Automatic reordering

N/A
0 Ratings
10.0
100%
3 Ratings

Location management

N/A
0 Ratings
8.0
80%
3 Ratings

Manufacturing module

N/A
0 Ratings
9.0
90%
2 Ratings

Order Management

Salesforce

Feature Set Not Supported
N/A
8.5

SAP Business ByDesign

85%
SAP Business ByDesign ranks higher in 7/7 features

Pricing

N/A
0 Ratings
9.2
92%
4 Ratings

Order entry

N/A
0 Ratings
9.2
92%
4 Ratings

Credit card processing

N/A
0 Ratings
4.5
45%
1 Rating

Cost of goods sold

N/A
0 Ratings
9.2
92%
4 Ratings

Order Orchestration

N/A
0 Ratings
9.2
92%
2 Ratings

End-to-end order visibility

N/A
0 Ratings
10.0
100%
2 Ratings

Order exception Resolution

N/A
0 Ratings
8.0
80%
2 Ratings

Subledger and Financial Process

Salesforce

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 13/13 features

Automated Invoice Processing

N/A
0 Ratings
9.2
92%
2 Ratings

Shared Services Payments

N/A
0 Ratings
9.2
92%
2 Ratings

Billings Management

N/A
0 Ratings
8.8
88%
3 Ratings

Customer Receipt Applications

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Collections

N/A
0 Ratings
9.2
92%
2 Ratings

Revenue Recognition

N/A
0 Ratings
9.2
92%
3 Ratings

Cash Management

N/A
0 Ratings
9.2
92%
2 Ratings

Asset Management

N/A
0 Ratings
9.2
92%
2 Ratings

Travel & Expense Management

N/A
0 Ratings
10.0
100%
2 Ratings

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
10.0
100%
1 Rating

Period Close

N/A
0 Ratings
9.2
92%
2 Ratings

Transactions Tax

N/A
0 Ratings
8.0
80%
1 Rating

Subledger Reconciliations

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financial Management

Salesforce

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
10.0
100%
1 Rating

Project Costing

N/A
0 Ratings
9.2
92%
2 Ratings

Cost Capture

N/A
0 Ratings
9.2
92%
2 Ratings

Capital Project Management

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Invoicing

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Contract Compliance

N/A
0 Ratings
8.0
80%
1 Rating

Project Revenue Recognition

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financial Performance Analysis

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financials Dashboard

N/A
0 Ratings
9.2
92%
2 Ratings

Real-time Financial Reporting

N/A
0 Ratings
9.2
92%
2 Ratings

Embedded Business Intelligence

N/A
0 Ratings
9.2
92%
2 Ratings

Project Planning Collaboration

N/A
0 Ratings
9.2
92%
2 Ratings

Project Execution Management

Salesforce

Feature Set Not Supported
N/A
8.3

SAP Business ByDesign

83%
SAP Business ByDesign ranks higher in 7/7 features

Project Planning and Scheduling

N/A
0 Ratings
9.2
92%
3 Ratings

Project Manager Dashboard

N/A
0 Ratings
9.2
92%
3 Ratings

Resource Manager Dashboard

N/A
0 Ratings
8.0
80%
2 Ratings

Task Insight for Project Managers

N/A
0 Ratings
8.0
80%
2 Ratings

Project Manager Mobile Functionality

N/A
0 Ratings
8.0
80%
2 Ratings

Team Member Task Collaboration

N/A
0 Ratings
8.0
80%
1 Rating

Real-Time Project Reporting

N/A
0 Ratings
8.0
80%
1 Rating

Grants Management

Salesforce

Feature Set Not Supported
N/A
10.0

SAP Business ByDesign

100%
SAP Business ByDesign ranks higher in 3/3 features

Award Lifecycle Management

N/A
0 Ratings
10.0
100%
1 Rating

Spending Control

N/A
0 Ratings
10.0
100%
1 Rating

Billing

N/A
0 Ratings
10.0
100%
1 Rating

Procurement

Salesforce

Feature Set Not Supported
N/A
8.0

SAP Business ByDesign

80%
SAP Business ByDesign ranks higher in 6/6 features

Sourcing Analysis

N/A
0 Ratings
8.0
80%
1 Rating

Bids Analyzed and Compared

N/A
0 Ratings
8.0
80%
1 Rating

Invoice Automated Matching

N/A
0 Ratings
8.0
80%
1 Rating

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
8.0
80%
1 Rating

Spend Compliance Management

N/A
0 Ratings
8.0
80%
1 Rating

Supplier Management

N/A
0 Ratings
8.0
80%
1 Rating

Logistics

Salesforce

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 2/2 features

Inventory Visibility

N/A
0 Ratings
9.2
92%
3 Ratings

Warehouse Workforce Management

N/A
0 Ratings
9.2
92%
2 Ratings

Manufacturing

Salesforce

Feature Set Not Supported
N/A
9.0

SAP Business ByDesign

90%
SAP Business ByDesign ranks higher in 9/9 features

Production Process Design

N/A
0 Ratings
9.2
92%
3 Ratings

Supply Chain Business Flows

N/A
0 Ratings
9.2
92%
3 Ratings

Production Management

N/A
0 Ratings
9.2
92%
3 Ratings

Contracted Manufacturing Management

N/A
0 Ratings
10.0
100%
1 Rating

Configuration Management

N/A
0 Ratings
8.0
80%
2 Ratings

Work Definition

N/A
0 Ratings
10.0
100%
1 Rating

Work Execution

N/A
0 Ratings
8.0
80%
2 Ratings

Advanced Fulfillment

N/A
0 Ratings
8.0
80%
2 Ratings

Manufacturing Costs

N/A
0 Ratings
9.2
92%
3 Ratings

Supply Chain

Salesforce

Feature Set Not Supported
N/A
8.6

SAP Business ByDesign

86%
SAP Business ByDesign ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
9.2
92%
3 Ratings

Inventory Planning

N/A
0 Ratings
9.2
92%
3 Ratings

Multi-tier Supply Chain Planning

N/A
0 Ratings
8.0
80%
2 Ratings

Performance Monitoring

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • Salesforce.com is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • SAP Business ByDesign is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Salesforce.com and SAP Business ByDesign are tied in 1 area: Usability

Likelihood to Recommend

7.7

Salesforce

77%
305 Ratings
9.6

SAP Business ByDesign

96%
7 Ratings

Likelihood to Renew

9.4

Salesforce

94%
49 Ratings
9.0

SAP Business ByDesign

90%
3 Ratings

Usability

8.0

Salesforce

80%
94 Ratings
8.0

SAP Business ByDesign

80%
1 Rating

Availability

9.8

Salesforce

98%
54 Ratings

SAP Business ByDesign

N/A
0 Ratings

Performance

9.0

Salesforce

90%
36 Ratings

SAP Business ByDesign

N/A
0 Ratings

Support Rating

7.6

Salesforce

76%
121 Ratings
9.0

SAP Business ByDesign

90%
2 Ratings

In-Person Training

7.9

Salesforce

79%
11 Ratings

SAP Business ByDesign

N/A
0 Ratings

Online Training

9.1

Salesforce

91%
15 Ratings

SAP Business ByDesign

N/A
0 Ratings

Implementation Rating

9.4

Salesforce

94%
32 Ratings
8.0

SAP Business ByDesign

80%
2 Ratings

Configurability

10.0

Salesforce

100%
2 Ratings

SAP Business ByDesign

N/A
0 Ratings

Contract Terms and Pricing Model

9.1

Salesforce

91%
10 Ratings

SAP Business ByDesign

N/A
0 Ratings

Product Scalability

10.0

Salesforce

100%
2 Ratings

SAP Business ByDesign

N/A
0 Ratings

Professional Services

9.3

Salesforce

93%
8 Ratings

SAP Business ByDesign

N/A
0 Ratings

Likelihood to Recommend

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Read full review

SAP

Do you plan on going public at some point? If so, this may not be the best solution for you
Read full review

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Read full review

SAP

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Read full review

Cons

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Read full review

SAP

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Read full review

Pricing Details

Salesforce

Starting Price

$25 per month

Editions & Modules

Salesforce editions and modules pricing
EditionModules
Essentials$25.001
Professional$75.002
Enterprise$150.003
Unlimited$300.004

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month
  4. Per user/Per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

SAP Business ByDesign

Starting Price

Editions & Modules

SAP Business ByDesign editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

    Likelihood to Renew

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    SAP

    SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
    Read full review

    Usability

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    SAP

    Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
    Read full review

    Reliability and Availability

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    SAP

    No answers on this topic

    Performance

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    SAP

    No answers on this topic

    Support Rating

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    SAP

    The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
    Read full review

    In-Person Training

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    SAP

    No answers on this topic

    Online Training

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    SAP

    No answers on this topic

    Implementation Rating

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    SAP

    I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
    Read full review

    Alternatives Considered

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    SAP

    ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
    Read full review

    Contract Terms and Pricing Model

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
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    SAP

    No answers on this topic

    Scalability

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
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    SAP

    No answers on this topic

    Professional Services

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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    SAP

    No answers on this topic

    Return on Investment

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
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    SAP

    • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
    • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
    • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
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