What users are saying about
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Top Rated
2708 Ratings

Salesforce

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Top Rated
2708 Ratings
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Score 8.3 out of 100
7 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Salesforce

[Salesforce.com] is well suited for creating campaigns, tracking clicks, cutting the sales cycle and automating the whole marketing process. Salesforce provides a full view of the customer, such as communication history, activity history, social mentions and so much more using contact management. It may not be appropriate for small businesses because of its price.
Daniel Cooper | TrustRadius Reviewer

SAP Digital CRM

No answers on this topic

Feature Rating Comparison

Sales Force Automation

Salesforce
7.5
SAP Digital CRM
Customer data management / contact management
Salesforce
8.1
SAP Digital CRM
Workflow management
Salesforce
7.3
SAP Digital CRM
Territory management
Salesforce
7.3
SAP Digital CRM
Opportunity management
Salesforce
7.8
SAP Digital CRM
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.1
SAP Digital CRM
Contract management
Salesforce
7.2
SAP Digital CRM
Quote & order management
Salesforce
7.3
SAP Digital CRM
Interaction tracking
Salesforce
7.7
SAP Digital CRM
Channel / partner relationship management
Salesforce
7.4
SAP Digital CRM

Customer Service & Support

Salesforce
8.5
SAP Digital CRM
Case management
Salesforce
9.0
SAP Digital CRM
Call center management
Salesforce
8.4
SAP Digital CRM
Help desk management
Salesforce
8.3
SAP Digital CRM

Marketing Automation

Salesforce
7.5
SAP Digital CRM
Lead management
Salesforce
7.7
SAP Digital CRM
Email marketing
Salesforce
7.4
SAP Digital CRM

CRM Project Management

Salesforce
7.1
SAP Digital CRM
Task management
Salesforce
6.9
SAP Digital CRM
Billing and invoicing management
Salesforce
6.7
SAP Digital CRM
Reporting
Salesforce
7.7
SAP Digital CRM

CRM Reporting & Analytics

Salesforce
8.0
SAP Digital CRM
Forecasting
Salesforce
7.8
SAP Digital CRM
Pipeline visualization
Salesforce
8.1
SAP Digital CRM
Customizable reports
Salesforce
8.2
SAP Digital CRM

Customization

Salesforce
7.5
SAP Digital CRM
Custom fields
Salesforce
7.9
SAP Digital CRM
Custom objects
Salesforce
7.5
SAP Digital CRM
Scripting environment
Salesforce
7.1
SAP Digital CRM
API for custom integration
Salesforce
7.7
SAP Digital CRM

Security

Salesforce
8.1
SAP Digital CRM
Single sign-on capability
Salesforce
8.0
SAP Digital CRM
Role-based user permissions
Salesforce
8.2
SAP Digital CRM

Social CRM

Salesforce
6.9
SAP Digital CRM
Social data
Salesforce
6.9
SAP Digital CRM
Social engagement
Salesforce
6.9
SAP Digital CRM

Integrations with 3rd-party Software

Salesforce
7.1
SAP Digital CRM
Marketing automation
Salesforce
7.2
SAP Digital CRM
Compensation management
Salesforce
7.1
SAP Digital CRM

Platform

Salesforce
7.4
SAP Digital CRM
Mobile access
Salesforce
7.4
SAP Digital CRM

Pros

Salesforce

  • Reporting. The reporting functions are valuable to see how particular accounts have done over time, to see how reps are tracking to goal, and to see how reps compare to other reps in the organization.
  • Analytics. There are a variety of tools that management can use to determine how individual reps are performing and how the entire sales organization is tracking to goal, and how that compares to previous years.
  • Customization. Field can be customized to help an organization create a CRM that is tailored to their particular industry and company.
Jason Carlage | TrustRadius Reviewer

SAP Digital CRM

No answers on this topic

Cons

Salesforce

  • When you close SF and open it the next day it tends to open old cases (tabs). You'll end up with tab overload if you don't put time into closing old ones.
  • If you start a case and don't have all the required fields completed, you'll lose it all if you try saving it too soon.
Ben Johnson | TrustRadius Reviewer

SAP Digital CRM

No answers on this topic

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

Usability

Salesforce

Salesforce 7.2
Based on 54 answers
While not the most robust software available for tracking and following up with leads, the UI is fairly straight forward and you know right away what you are getting and how to interact with it. While some initial training is required, it is still simple enough for most users to interact with it on a daily basis without feeling burdensome.
Anonymous | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 6.7
Based on 50 answers
The Professional version relies on its community and its documentation. No chat support, no phone support. And I think for 70+ USD/ user/ month, there should be some of those options available. Finding an answer in the community is not always easy to do. I had to go with a Salesforce developer or administrator to find answers that I think I should be able to find with support.
Sebastian Pereira | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized system, but very difficult for small or even medium sized firms without help from a 3rd party. We developed everything 100% in house. It has been quite a learning curve, but ultimately we preferred this method to farming out the work.
Jeff Fralick | TrustRadius Reviewer

SAP Digital CRM

No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

SAP Digital CRM

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • ROI is most noticeable when you are able to consolidate disparate legacy systems and move all of their data from a local data center up to the cloud. You end up saving a ton of money that no longer needs to be spent on hardware, software, maintenance, IT, etc.
  • The recurring licensing model is not ideal when it comes to ROI impact, as the long term expenditure will be significant. However, the hidden cost savings that it brings due to a smoother running business is not something that should be ignored.
  • One of the main benefits is collaboration. The platform represents a "single source of truth" that can greatly enhance collaboration and data consolidation. This will impact ROI in ways immeasurable but there can be no doubt that the effects are there.
Anonymous | TrustRadius Reviewer

SAP Digital CRM

No answers on this topic

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

SAP Digital CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Digital CRM Editions & Modules

Edition
SAP Digital for Customer Engagement$231
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.8
SAP Digital CRM

Likelihood to Renew

Salesforce
10.0
SAP Digital CRM

Usability

Salesforce
7.2
SAP Digital CRM

Reliability and Availability

Salesforce
9.8
SAP Digital CRM

Performance

Salesforce
9.0
SAP Digital CRM

Support Rating

Salesforce
6.7
SAP Digital CRM

In-Person Training

Salesforce
7.9
SAP Digital CRM

Online Training

Salesforce
9.1
SAP Digital CRM

Implementation Rating

Salesforce
9.4
SAP Digital CRM

Scalability

Salesforce
10.0
SAP Digital CRM

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