What users are saying about
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Top Rated
3030 Ratings
46 Ratings

Salesforce

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Top Rated
3030 Ratings
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Score 8.4 out of 100
46 Ratings
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Score 7.1 out of 100

Feature Set Ratings

  • Salesforce.com ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.1

Salesforce

81%
6.6

SAP Sales Cloud

66%
Salesforce.com ranks higher in 9/9 features

Customer data management / contact management

8.4
84%
185 Ratings
7.1
71%
5 Ratings

Workflow management

8.1
81%
176 Ratings
6.4
64%
5 Ratings

Territory management

7.9
79%
146 Ratings
6.4
64%
5 Ratings

Opportunity management

8.5
85%
181 Ratings
6.9
69%
5 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.7
77%
170 Ratings
6.5
65%
5 Ratings

Contract management

7.9
79%
143 Ratings
6.9
69%
5 Ratings

Quote & order management

7.8
78%
135 Ratings
6.5
65%
5 Ratings

Interaction tracking

8.2
82%
157 Ratings
6.5
65%
5 Ratings

Channel / partner relationship management

8.0
80%
128 Ratings
6.5
65%
5 Ratings

Customer Service & Support

8.6

Salesforce

86%
5.8

SAP Sales Cloud

58%
Salesforce.com ranks higher in 3/3 features

Case management

9.0
90%
56 Ratings
6.4
64%
5 Ratings

Call center management

8.4
84%
42 Ratings
6.0
60%
5 Ratings

Help desk management

8.3
83%
46 Ratings
5.1
51%
5 Ratings

Marketing Automation

8.1

Salesforce

81%
6.8

SAP Sales Cloud

68%
Salesforce.com ranks higher in 2/2 features

Lead management

8.3
83%
168 Ratings
6.8
68%
4 Ratings

Email marketing

7.9
79%
143 Ratings
6.8
68%
4 Ratings

CRM Project Management

7.7

Salesforce

77%
6.9

SAP Sales Cloud

69%
Salesforce.com ranks higher in 3/3 features

Task management

7.9
79%
159 Ratings
7.0
70%
4 Ratings

Billing and invoicing management

6.7
67%
37 Ratings
6.7
67%
3 Ratings

Reporting

8.4
84%
123 Ratings
7.0
70%
3 Ratings

CRM Reporting & Analytics

8.3

Salesforce

83%
5.3

SAP Sales Cloud

53%
Salesforce.com ranks higher in 3/3 features

Forecasting

8.2
82%
157 Ratings
5.7
57%
4 Ratings

Pipeline visualization

8.3
83%
173 Ratings
5.0
50%
4 Ratings

Customizable reports

8.4
84%
181 Ratings
5.2
52%
4 Ratings

Customization

8.3

Salesforce

83%
6.3

SAP Sales Cloud

63%
Salesforce.com ranks higher in 4/4 features

Custom fields

8.4
84%
174 Ratings
5.9
59%
4 Ratings

Custom objects

8.5
85%
166 Ratings
6.2
62%
5 Ratings

Scripting environment

8.1
81%
125 Ratings
6.7
67%
3 Ratings

API for custom integration

8.2
82%
145 Ratings
6.4
64%
4 Ratings

Security

8.7

Salesforce

87%
6.2

SAP Sales Cloud

62%
Salesforce.com ranks higher in 2/2 features

Single sign-on capability

8.6
86%
143 Ratings
6.5
65%
5 Ratings

Role-based user permissions

8.8
88%
136 Ratings
5.8
58%
5 Ratings

Social CRM

8.2

Salesforce

82%
7.0

SAP Sales Cloud

70%
Salesforce.com ranks higher in 2/2 features

Social data

8.1
81%
115 Ratings
6.8
68%
4 Ratings

Social engagement

8.2
82%
113 Ratings
7.3
73%
3 Ratings

Integrations with 3rd-party Software

8.1

Salesforce

81%
6.4

SAP Sales Cloud

64%
Salesforce.com ranks higher in 2/2 features

Marketing automation

8.1
81%
149 Ratings
5.9
59%
4 Ratings

Compensation management

8.1
81%
100 Ratings
6.8
68%
4 Ratings

Platform

8.2

Salesforce

82%
6.0

SAP Sales Cloud

60%
Salesforce.com ranks higher in 1/1 features

Mobile access

8.2
82%
157 Ratings
6.0
60%
5 Ratings

Attribute Ratings

  • Salesforce.com is rated higher in 8 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating

Likelihood to Recommend

8.1

Salesforce

81%
302 Ratings
6.8

SAP Sales Cloud

68%
10 Ratings

Likelihood to Renew

9.5

Salesforce

95%
49 Ratings
5.0

SAP Sales Cloud

50%
1 Rating

Usability

8.3

Salesforce

83%
91 Ratings
6.4

SAP Sales Cloud

64%
6 Ratings

Availability

9.8

Salesforce

98%
54 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Performance

9.0

Salesforce

90%
36 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Support Rating

7.9

Salesforce

79%
118 Ratings
6.5

SAP Sales Cloud

65%
11 Ratings

In-Person Training

7.9

Salesforce

79%
11 Ratings

SAP Sales Cloud

N/A
0 Ratings

Online Training

9.1

Salesforce

91%
15 Ratings
7.0

SAP Sales Cloud

70%
1 Rating

Implementation Rating

9.4

Salesforce

94%
32 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Contract Terms and Pricing Model

9.1

Salesforce

91%
10 Ratings

SAP Sales Cloud

N/A
0 Ratings

Product Scalability

10.0

Salesforce

100%
2 Ratings

SAP Sales Cloud

N/A
0 Ratings

Professional Services

9.3

Salesforce

93%
8 Ratings

SAP Sales Cloud

N/A
0 Ratings

Likelihood to Recommend

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

Looking at the future prospect and the scale where we want to operate this product is best for us as per my analysis what made me opt for this product is the integrity of the SAP ecosystem which we already have, in all growth based company investment on enterprise product is a vital decision and spending a bit higher but getting what is needed make sure everyone's life is easy in the long term this is the kind of product SAP ecosystems provide. It has completely streamlined and more than the operations of our sales in marketing team where we don't miss or keep our interest or stakeholders waiting for different purposes where each and every customer relationship is taken at highest priority with the possibility of having all the details with our team. It takes care of the entire sales cycle for us right from prospect to lead and ultimately comes with a quotation to the bill closer.
Anonymous | TrustRadius Reviewer

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

SAP Sales Cloud

  • I think that I explain my request previous message
  • The CPQ system is so much slower. Especially configure new product and on-screen transitions in the quotation (offer process)
Hakan Karadelioglu | TrustRadius Reviewer

Cons

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Notifications about low scores
  • Capturing forecasting data on its own
  • Customer support has gone down drastically in the last 8 months (esp since their ACQ by SAP)
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Sales Cloud Editions & Modules

Additional Pricing Details

Likelihood to Renew

Salesforce

Salesforce 9.5
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 5.0
Based on 1 answer
Unfortunately overall a weak ROI.
Andy Salo | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.3
Based on 91 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Al Mubassir Muin | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 6.4
Based on 6 answers
In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
Gauri Hiremath | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Andy Salo | TrustRadius Reviewer

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Salesforce

Salesforce 7.9
Based on 118 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 6.5
Based on 11 answers
To be honest, In contrast to previous similar platforms we used as the team, It is doing better, however, it is clear that it could be way better if they can enhance the support.
Elnur Huseyinov | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 1 answer
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Andy Salo | TrustRadius Reviewer

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Andy Salo | TrustRadius Reviewer

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud has impressive metrics and fulfills most of our organizational requirements, therefore SAP Sales Cloud was our preferred option for improving our sale processes and driving business outcomes. Along with the aforementioned other factors like a product roadmap, pre-existing relationships with other SAP products as well as third-party modules have been critical parameters while opting for this product.
Gauri Hiremath | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Professional Services

Salesforce

Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

SAP Sales Cloud

  • Hard to measure an actual ROI give our complex selling. However as a business we are happy to continue investing in the product
Richard Massey | TrustRadius Reviewer

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