What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2749 Ratings

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2749 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
153 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Salesforce

Salesforce likely isn't going to be your first CRM. However, if you have a Sales team and are looking for a more advanced and possibly customizable way to run your funnel from Sales to Customer Success, you can't go wrong with Salesforce. It truly is the industry standard.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.5
Sprinklr Modern Sales & Engagement
Customer data management / contact management
Salesforce
8.1
Sprinklr Modern Sales & Engagement
Workflow management
Salesforce
7.5
Sprinklr Modern Sales & Engagement
Territory management
Salesforce
7.3
Sprinklr Modern Sales & Engagement
Opportunity management
Salesforce
8.0
Sprinklr Modern Sales & Engagement
Integration with email client (e.g., Outlook or Gmail)
Salesforce
6.8
Sprinklr Modern Sales & Engagement
Contract management
Salesforce
7.4
Sprinklr Modern Sales & Engagement
Quote & order management
Salesforce
7.4
Sprinklr Modern Sales & Engagement
Interaction tracking
Salesforce
7.7
Sprinklr Modern Sales & Engagement
Channel / partner relationship management
Salesforce
7.5
Sprinklr Modern Sales & Engagement

Customer Service & Support

Salesforce
8.5
Sprinklr Modern Sales & Engagement
Case management
Salesforce
9.0
Sprinklr Modern Sales & Engagement
Call center management
Salesforce
8.4
Sprinklr Modern Sales & Engagement
Help desk management
Salesforce
8.3
Sprinklr Modern Sales & Engagement

Marketing Automation

Salesforce
7.5
Sprinklr Modern Sales & Engagement
Lead management
Salesforce
7.7
Sprinklr Modern Sales & Engagement
Email marketing
Salesforce
7.3
Sprinklr Modern Sales & Engagement

CRM Project Management

Salesforce
7.2
Sprinklr Modern Sales & Engagement
Task management
Salesforce
7.1
Sprinklr Modern Sales & Engagement
Billing and invoicing management
Salesforce
6.7
Sprinklr Modern Sales & Engagement
Reporting
Salesforce
7.7
Sprinklr Modern Sales & Engagement

CRM Reporting & Analytics

Salesforce
8.1
Sprinklr Modern Sales & Engagement
Forecasting
Salesforce
7.8
Sprinklr Modern Sales & Engagement
Pipeline visualization
Salesforce
8.1
Sprinklr Modern Sales & Engagement
Customizable reports
Salesforce
8.3
Sprinklr Modern Sales & Engagement

Customization

Salesforce
7.9
Sprinklr Modern Sales & Engagement
Custom fields
Salesforce
8.3
Sprinklr Modern Sales & Engagement
Custom objects
Salesforce
7.9
Sprinklr Modern Sales & Engagement
Scripting environment
Salesforce
7.5
Sprinklr Modern Sales & Engagement
API for custom integration
Salesforce
8.0
Sprinklr Modern Sales & Engagement

Security

Salesforce
8.3
Sprinklr Modern Sales & Engagement
Single sign-on capability
Salesforce
8.0
Sprinklr Modern Sales & Engagement
Role-based user permissions
Salesforce
8.5
Sprinklr Modern Sales & Engagement

Social CRM

Salesforce
7.1
Sprinklr Modern Sales & Engagement
Social data
Salesforce
7.0
Sprinklr Modern Sales & Engagement
Social engagement
Salesforce
7.2
Sprinklr Modern Sales & Engagement

Integrations with 3rd-party Software

Salesforce
7.5
Sprinklr Modern Sales & Engagement
Marketing automation
Salesforce
7.5
Sprinklr Modern Sales & Engagement
Compensation management
Salesforce
7.5
Sprinklr Modern Sales & Engagement

Platform

Salesforce
7.3
Sprinklr Modern Sales & Engagement
Mobile access
Salesforce
7.3
Sprinklr Modern Sales & Engagement

Listening/monitoring

Salesforce
Sprinklr Modern Sales & Engagement
7.1
Boolean keyword searches
Salesforce
Sprinklr Modern Sales & Engagement
6.9
Filtering out noise/spam
Salesforce
Sprinklr Modern Sales & Engagement
7.0
Sentiment analysis
Salesforce
Sprinklr Modern Sales & Engagement
6.0
Broad channel coverage
Salesforce
Sprinklr Modern Sales & Engagement
8.5

Publishing

Salesforce
Sprinklr Modern Sales & Engagement
7.2
Content planning and scheduling
Salesforce
Sprinklr Modern Sales & Engagement
7.5
Audience targeting
Salesforce
Sprinklr Modern Sales & Engagement
6.8
Content optimization
Salesforce
Sprinklr Modern Sales & Engagement
6.9
Workflow management
Salesforce
Sprinklr Modern Sales & Engagement
7.4

Engagement

Salesforce
Sprinklr Modern Sales & Engagement
7.7
Automated routing and prioritization
Salesforce
Sprinklr Modern Sales & Engagement
8.0
Customer interaction histories
Salesforce
Sprinklr Modern Sales & Engagement
7.3
Bulk actions
Salesforce
Sprinklr Modern Sales & Engagement
7.7

Marketing

Salesforce
Sprinklr Modern Sales & Engagement
7.9
Lead generation
Salesforce
Sprinklr Modern Sales & Engagement
6.9
Content marketing
Salesforce
Sprinklr Modern Sales & Engagement
8.5
Paid media management
Salesforce
Sprinklr Modern Sales & Engagement
8.0
Campaigns and promotions
Salesforce
Sprinklr Modern Sales & Engagement
8.4

Channel coverage/integration

Salesforce
Sprinklr Modern Sales & Engagement
8.2
Twitter
Salesforce
Sprinklr Modern Sales & Engagement
8.5
Facebook
Salesforce
Sprinklr Modern Sales & Engagement
8.7
LinkedIn
Salesforce
Sprinklr Modern Sales & Engagement
8.4
Google+
Salesforce
Sprinklr Modern Sales & Engagement
7.8
Instagram
Salesforce
Sprinklr Modern Sales & Engagement
7.7
Pinterest
Salesforce
Sprinklr Modern Sales & Engagement
8.1
YouTube
Salesforce
Sprinklr Modern Sales & Engagement
8.1

Reporting/analytics

Salesforce
Sprinklr Modern Sales & Engagement
8.1
Campaign success analytics
Salesforce
Sprinklr Modern Sales & Engagement
8.3
Real-time tracking
Salesforce
Sprinklr Modern Sales & Engagement
8.1
Competitor analysis
Salesforce
Sprinklr Modern Sales & Engagement
7.7

Account management

Salesforce
Sprinklr Modern Sales & Engagement
7.3
Role-based user permissions & privileges
Salesforce
Sprinklr Modern Sales & Engagement
7.5
Mobile access
Salesforce
Sprinklr Modern Sales & Engagement
7.0

Pros

Salesforce

  • Automation: The ability to streamline complex processes is a nice benefit of the platform. It can become an amazing time-saver.
  • User Management and Creation, one initial profile and role setups are complete, is really simple and very quick.
  • Reporting, once your customization is complete, is very easy to build and export for whatever data visualizations you may need.
Kurt Johansen | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

Salesforce

  • Sales Cloud is heavy software which needs much time for launching.
  • Also many times I find difficulty in searching for the right tool because there are so many features available so they need to place in well-organized categories
  • It is expensive software and only large companies could purchase it conveniently.
Kelly Cokorudy | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Salesforce

Salesforce 7.4
Based on 63 answers
[Salesforce.com] provides an ease of use from two different perspectives. If you're an administrator of the platform, it is easy to navigate and go through the set up process. They focus on a clicks not code mentality, but if you have to customize your [Salesforce.com] instance through code, it's also easy for developers to develop directly in the platform. As for the end-user experience, they've come a long way with Salesforce Lightning and the ability to navigate between records and tables. The only slight negative is that it can be a bit cumbersome to fully customize the UI due to the way the metadata is currently set up.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Salesforce

Salesforce 7.1
Based on 90 answers
I gave this rating because I do not deal with SFDC support. That is the function of our Salesopps person. Last week though, it was incredibly frustrating that the site was undergoing maintenance in the middle of the day. It was very disruptive to the entire team and we lost about 2 hours of productivity. Make the hours that it will be down during the night so people don't lose time in their workday.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.4
Based on 46 answers
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
Taylor Hone | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce

Salesforce met our needs at the time of implementation. We liked that it was hosted in the cloud and could be customized for our needs.
However, we are in the process of moving from Salesforce to Microsoft Dynamics as the Salesforce solutions are too costly for how it is being used and its frequency of use. There was a steep learning curve that was needed to implement the customizations of the Salesforce solutions we implemented.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Salesforce

  • It's had a positive return for the company in that they can dive into individual rep accounts to improve the quality of conversations about opportunities
  • The reporting and analytics it provide have been positive and allow the company to better forecast, improving the ability to properly budget and plan
  • Salesforce requires a certain level of expertise on staff, so in addition to the cost of Salesforce there are payroll and training expenses required
Jason Carlage | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.8
Sprinklr Modern Sales & Engagement
7.9

Likelihood to Renew

Salesforce
10.0
Sprinklr Modern Sales & Engagement
8.5

Usability

Salesforce
7.4
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Salesforce
9.8
Sprinklr Modern Sales & Engagement
9.1

Performance

Salesforce
9.0
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Salesforce
7.1
Sprinklr Modern Sales & Engagement
7.4

In-Person Training

Salesforce
7.9
Sprinklr Modern Sales & Engagement
7.0

Online Training

Salesforce
9.1
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Salesforce
9.4
Sprinklr Modern Sales & Engagement
9.0

Scalability

Salesforce
10.0
Sprinklr Modern Sales & Engagement
8.2

Add comparison