What users are saying about
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Top Rated
3015 Ratings

Salesforce

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Top Rated
3015 Ratings
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Score 8.4 out of 100
154 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    Salesforce

    81%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    8.4
    84%
    186 Ratings
    N/A
    0 Ratings

    Workflow management

    8.1
    81%
    177 Ratings
    N/A
    0 Ratings

    Territory management

    7.9
    79%
    147 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.5
    85%
    182 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.8
    78%
    171 Ratings
    N/A
    0 Ratings

    Contract management

    8.0
    80%
    144 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.8
    78%
    136 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.3
    83%
    158 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.0
    80%
    129 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.5

    Salesforce

    85%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Case management

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Call center management

    8.4
    84%
    42 Ratings
    N/A
    0 Ratings

    Help desk management

    8.3
    83%
    46 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.1

    Salesforce

    81%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Lead management

    8.3
    83%
    169 Ratings
    N/A
    0 Ratings

    Email marketing

    8.0
    80%
    144 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.7

    Salesforce

    77%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Task management

    7.9
    79%
    160 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    6.7
    67%
    37 Ratings
    N/A
    0 Ratings

    Reporting

    8.4
    84%
    124 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.3

    Salesforce

    83%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    8.2
    82%
    158 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    174 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.5
    85%
    182 Ratings
    N/A
    0 Ratings

    Customization

    8.3

    Salesforce

    83%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    8.4
    84%
    175 Ratings
    N/A
    0 Ratings

    Custom objects

    8.5
    85%
    167 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.2
    82%
    126 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    146 Ratings
    N/A
    0 Ratings

    Security

    8.7

    Salesforce

    87%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    144 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.8
    88%
    137 Ratings
    N/A
    0 Ratings

    Social CRM

    8.2

    Salesforce

    82%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Social data

    8.2
    82%
    116 Ratings
    N/A
    0 Ratings

    Social engagement

    8.2
    82%
    114 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    Salesforce

    81%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    8.1
    81%
    150 Ratings
    N/A
    0 Ratings

    Compensation management

    8.1
    81%
    101 Ratings
    N/A
    0 Ratings

    Platform

    8.3

    Salesforce

    83%

    Sprinklr Social Engagement & Sales

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    8.3
    83%
    158 Ratings
    N/A
    0 Ratings

    Listening/monitoring

    Salesforce

    Feature Set Not Supported
    N/A
    7.9

    Sprinklr Social Engagement & Sales

    79%
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Boolean keyword searches

    N/A
    0 Ratings
    7.7
    77%
    42 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    7.7
    77%
    45 Ratings

    Sentiment analysis

    N/A
    0 Ratings
    7.0
    70%
    46 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    9.1
    91%
    45 Ratings

    Publishing

    Salesforce

    Feature Set Not Supported
    N/A
    8.0

    Sprinklr Social Engagement & Sales

    80%
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    8.1
    81%
    47 Ratings

    Audience targeting

    N/A
    0 Ratings
    7.5
    75%
    42 Ratings

    Content optimization

    N/A
    0 Ratings
    7.9
    79%
    40 Ratings

    Workflow management

    N/A
    0 Ratings
    8.4
    84%
    44 Ratings

    Engagement

    Salesforce

    Feature Set Not Supported
    N/A
    8.2

    Sprinklr Social Engagement & Sales

    82%
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    8.5
    85%
    42 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    7.8
    78%
    47 Ratings

    Bulk actions

    N/A
    0 Ratings
    8.3
    83%
    44 Ratings

    Marketing

    Salesforce

    Feature Set Not Supported
    N/A
    8.7

    Sprinklr Social Engagement & Sales

    87%
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Lead generation

    N/A
    0 Ratings
    8.1
    81%
    29 Ratings

    Content marketing

    N/A
    0 Ratings
    9.0
    90%
    35 Ratings

    Paid media management

    N/A
    0 Ratings
    8.9
    89%
    30 Ratings

    Campaigns and promotions

    N/A
    0 Ratings
    8.9
    89%
    36 Ratings

    Channel coverage/integration

    Salesforce

    Feature Set Not Supported
    N/A
    9.2

    Sprinklr Social Engagement & Sales

    92%
    Sprinklr Social Engagement & Sales ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    8.9
    89%
    50 Ratings

    Facebook

    N/A
    0 Ratings
    9.1
    91%
    50 Ratings

    LinkedIn

    N/A
    0 Ratings
    9.4
    94%
    37 Ratings

    Google+

    N/A
    0 Ratings
    9.2
    92%
    25 Ratings

    Instagram

    N/A
    0 Ratings
    9.1
    91%
    49 Ratings

    Pinterest

    N/A
    0 Ratings
    9.5
    95%
    26 Ratings

    YouTube

    N/A
    0 Ratings
    9.2
    92%
    35 Ratings

    Reporting/analytics

    Salesforce

    Feature Set Not Supported
    N/A
    8.3

    Sprinklr Social Engagement & Sales

    83%
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Campaign success analytics

    N/A
    0 Ratings
    8.7
    87%
    48 Ratings

    Real-time tracking

    N/A
    0 Ratings
    8.2
    82%
    50 Ratings

    Competitor analysis

    N/A
    0 Ratings
    8.0
    80%
    34 Ratings

    Account management

    Salesforce

    Feature Set Not Supported
    N/A
    8.3

    Sprinklr Social Engagement & Sales

    83%
    Sprinklr Social Engagement & Sales ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    8.4
    84%
    48 Ratings

    Mobile access

    N/A
    0 Ratings
    8.2
    82%
    42 Ratings

    Attribute Ratings

    • Salesforce.com is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, In-Person Training, Online Training, Implementation Rating, Product Scalability
    • Sprinklr Social Engagement & Sales is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.1

    Salesforce

    81%
    303 Ratings
    8.6

    Sprinklr Social Engagement & Sales

    86%
    77 Ratings

    Likelihood to Renew

    9.5

    Salesforce

    95%
    49 Ratings
    8.5

    Sprinklr Social Engagement & Sales

    85%
    28 Ratings

    Usability

    8.3

    Salesforce

    83%
    92 Ratings
    8.0

    Sprinklr Social Engagement & Sales

    80%
    6 Ratings

    Availability

    9.8

    Salesforce

    98%
    54 Ratings
    9.1

    Sprinklr Social Engagement & Sales

    91%
    10 Ratings

    Performance

    9.0

    Salesforce

    90%
    36 Ratings
    8.2

    Sprinklr Social Engagement & Sales

    82%
    8 Ratings

    Support Rating

    7.9

    Salesforce

    79%
    119 Ratings
    8.9

    Sprinklr Social Engagement & Sales

    89%
    51 Ratings

    In-Person Training

    7.9

    Salesforce

    79%
    11 Ratings
    7.0

    Sprinklr Social Engagement & Sales

    70%
    2 Ratings

    Online Training

    9.1

    Salesforce

    91%
    15 Ratings
    8.4

    Sprinklr Social Engagement & Sales

    84%
    3 Ratings

    Implementation Rating

    9.4

    Salesforce

    94%
    32 Ratings
    9.0

    Sprinklr Social Engagement & Sales

    90%
    10 Ratings

    Contract Terms and Pricing Model

    9.1

    Salesforce

    91%
    10 Ratings

    Sprinklr Social Engagement & Sales

    N/A
    0 Ratings

    Product Scalability

    10.0

    Salesforce

    100%
    2 Ratings
    8.2

    Sprinklr Social Engagement & Sales

    82%
    1 Rating

    Professional Services

    9.3

    Salesforce

    93%
    8 Ratings

    Sprinklr Social Engagement & Sales

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    In my perspective, I would say Sprinklr Modern Sales &
    Engagement is best suited for teams and organizations who are more involved in
    automating social media activities, getting a great analytical report on
    activity engagement, and generating lists and bolds that helps determine the
    trends and events, etc. One of the best tools that one could use for clients
    with every information they would need.
    Tahseen Fatima | TrustRadius Reviewer

    Pros

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Erik Viager | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
    • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
    • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
    Anonymous | TrustRadius Reviewer

    Cons

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
    • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
    Romain Vezirian | TrustRadius Reviewer

    Pricing Details

    Salesforce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month

    Salesforce Editions & Modules

    Edition
    Essentials$25.001
    Professional$75.001
    Enterprise$150.001
    Unlimited$300.002
    1. Per User/Per Month
    2. Per user/Per month
    Additional Pricing Details

    Sprinklr Social Engagement & Sales

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Sprinklr Social Engagement & Sales Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Salesforce

    Salesforce 9.5
    Based on 49 answers
    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    John Cupoli | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.5
    Based on 28 answers
    I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
    Kira Swain | TrustRadius Reviewer

    Usability

    Salesforce

    Salesforce 8.3
    Based on 92 answers
    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Al Mubassir Muin | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.0
    Based on 6 answers
    Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
    Meg Ruggieri | TrustRadius Reviewer

    Reliability and Availability

    Salesforce

    Salesforce 9.8
    Based on 54 answers
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Kyle Dugger | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 9.1
    Based on 10 answers
    Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
    Paul Matson | TrustRadius Reviewer

    Performance

    Salesforce

    Salesforce 9.0
    Based on 36 answers
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Rob Gottschalk | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.2
    Based on 8 answers
    Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Salesforce

    Salesforce 7.9
    Based on 119 answers
    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.9
    Based on 51 answers
    Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Salesforce

    Salesforce 7.9
    Based on 11 answers
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 7.0
    Based on 2 answers
    I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
    Anonymous | TrustRadius Reviewer

    Online Training

    Salesforce

    Salesforce 9.1
    Based on 15 answers
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.4
    Based on 3 answers
    Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Salesforce

    Salesforce 9.4
    Based on 32 answers
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 9.0
    Based on 10 answers
    The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Salesforce

    Salesforce 9.1
    Based on 10 answers
    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    No score
    No answers yet
    No answers on this topic

    Scalability

    Salesforce

    Salesforce 10.0
    Based on 2 answers
    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Anonymous | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.2
    Based on 1 answer
    Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
    Sonja Broze | TrustRadius Reviewer

    Professional Services

    Salesforce

    Salesforce 9.3
    Based on 8 answers
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Aononna Tazin | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Quentin Goin | TrustRadius Reviewer

    Sprinklr Social Engagement & Sales

    • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
    • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
    • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
    Rebecca Ruck | TrustRadius Reviewer

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