What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2798 Ratings

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2798 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.1 out of 100

Likelihood to Recommend

Salesforce

We would highly recommend Salesforce.com to other organizations. They provide an excellent suite of services that help us accomplish a few key things within our company. The organization and ease of use is great in order to manage our client relationships -and it allows us to have everything we need to manage relationships in one easy to access location.
Anonymous | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
Daniel Pacheco | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.7
Sugar Connect (formerly Collabspot)
Customer data management / contact management
Salesforce
8.2
Sugar Connect (formerly Collabspot)
Workflow management
Salesforce
7.6
Sugar Connect (formerly Collabspot)
Territory management
Salesforce
7.4
Sugar Connect (formerly Collabspot)
Opportunity management
Salesforce
8.2
Sugar Connect (formerly Collabspot)
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.0
Sugar Connect (formerly Collabspot)
Contract management
Salesforce
7.5
Sugar Connect (formerly Collabspot)
Quote & order management
Salesforce
7.5
Sugar Connect (formerly Collabspot)
Interaction tracking
Salesforce
7.8
Sugar Connect (formerly Collabspot)
Channel / partner relationship management
Salesforce
7.6
Sugar Connect (formerly Collabspot)

Customer Service & Support

Salesforce
8.5
Sugar Connect (formerly Collabspot)
Case management
Salesforce
9.0
Sugar Connect (formerly Collabspot)
Call center management
Salesforce
8.4
Sugar Connect (formerly Collabspot)
Help desk management
Salesforce
8.3
Sugar Connect (formerly Collabspot)

Marketing Automation

Salesforce
7.6
Sugar Connect (formerly Collabspot)
Lead management
Salesforce
7.9
Sugar Connect (formerly Collabspot)
Email marketing
Salesforce
7.3
Sugar Connect (formerly Collabspot)

CRM Project Management

Salesforce
7.3
Sugar Connect (formerly Collabspot)
Task management
Salesforce
7.2
Sugar Connect (formerly Collabspot)
Billing and invoicing management
Salesforce
6.7
Sugar Connect (formerly Collabspot)
Reporting
Salesforce
8.0
Sugar Connect (formerly Collabspot)

CRM Reporting & Analytics

Salesforce
8.1
Sugar Connect (formerly Collabspot)
Forecasting
Salesforce
7.8
Sugar Connect (formerly Collabspot)
Pipeline visualization
Salesforce
8.1
Sugar Connect (formerly Collabspot)
Customizable reports
Salesforce
8.4
Sugar Connect (formerly Collabspot)

Customization

Salesforce
8.1
Sugar Connect (formerly Collabspot)
Custom fields
Salesforce
8.3
Sugar Connect (formerly Collabspot)
Custom objects
Salesforce
8.1
Sugar Connect (formerly Collabspot)
Scripting environment
Salesforce
7.8
Sugar Connect (formerly Collabspot)
API for custom integration
Salesforce
8.0
Sugar Connect (formerly Collabspot)

Security

Salesforce
8.4
Sugar Connect (formerly Collabspot)
Single sign-on capability
Salesforce
8.2
Sugar Connect (formerly Collabspot)
Role-based user permissions
Salesforce
8.5
Sugar Connect (formerly Collabspot)

Social CRM

Salesforce
7.3
Sugar Connect (formerly Collabspot)
Social data
Salesforce
7.1
Sugar Connect (formerly Collabspot)
Social engagement
Salesforce
7.4
Sugar Connect (formerly Collabspot)

Integrations with 3rd-party Software

Salesforce
7.4
Sugar Connect (formerly Collabspot)
Marketing automation
Salesforce
7.4
Sugar Connect (formerly Collabspot)
Compensation management
Salesforce
7.3
Sugar Connect (formerly Collabspot)

Platform

Salesforce
7.4
Sugar Connect (formerly Collabspot)
Mobile access
Salesforce
7.4
Sugar Connect (formerly Collabspot)

Pros

Salesforce

  • Salesforce is so user-friendly. The design is so intuitive, very little training is needed before you're off running and getting value out of it. It feels like a digital Rolodex with all the information you need to be successful.
  • The comprehensive reporting functions make it easy to manage teams and see where improvement can be implemented. Easily see how each representative is doing generating leads, following up, and meeting goals compared to the past.
  • Customization allows you to see what's important to you, not what Salesforce thinks is important. Easily manage goals, track progress, and manage business units to understand how your organization is performing.
Nichole Pelaez | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
Zeke Becerra | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
Daniel Pacheco | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Usability

Salesforce

Salesforce 7.9
Based on 73 answers
[Salesforce.com] has allowed there to be smooth reporting to track sales and marketing outcomes. It's used across my company from the upper management team to operations. We all use it for different purposes and find each use to be successful. There is a bit of a learning curve but once that's mastered, Salesforce will give you excellent ROI.
Tory Robinson | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.5
Based on 100 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

Salesforce is just better... It's so nice working for a company that uses Salesforce well. It doesn't come cheap, but it's well worth it. HubSpot and Microsoft Dynamics are pretty solid, but HubSpot is very basic and Dynamics just didn't work very well and requires a ton of work to manage and maintain.
Anonymous | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
Zeke Becerra | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • [Salesforce.com] is very much easy to customize and I am taking full benefit from its integrations and APIs, which allow me to connect any system irrespective of whether it’s cloud-based or not, or whether it’s an on-premises or a unified platform.
  • It has professional and responsive technical support.
Kelly Cokorudy | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
Daniel Pacheco | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Sugar Connect (formerly Collabspot)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Connect (formerly Collabspot) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.8
Sugar Connect (formerly Collabspot)
7.0

Likelihood to Renew

Salesforce
10.0
Sugar Connect (formerly Collabspot)

Usability

Salesforce
7.9
Sugar Connect (formerly Collabspot)

Reliability and Availability

Salesforce
9.8
Sugar Connect (formerly Collabspot)

Performance

Salesforce
9.0
Sugar Connect (formerly Collabspot)

Support Rating

Salesforce
7.5
Sugar Connect (formerly Collabspot)

In-Person Training

Salesforce
7.9
Sugar Connect (formerly Collabspot)

Online Training

Salesforce
9.1
Sugar Connect (formerly Collabspot)

Implementation Rating

Salesforce
9.4
Sugar Connect (formerly Collabspot)

Scalability

Salesforce
10.0
Sugar Connect (formerly Collabspot)

Add comparison