What users are saying about
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Top Rated
2994 Ratings

Salesforce

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Top Rated
2994 Ratings
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Score 8.4 out of 100
233 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Sugar Sell (SugarCRM) ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
  • Salesforce.com and Sugar Sell (SugarCRM) are tied in 1 feature set: Security

Sales Force Automation

8.0

Salesforce

80%
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 8/9 features

Customer data management / contact management

8.3
83%
186 Ratings
8.9
89%
32 Ratings

Workflow management

8.1
81%
177 Ratings
8.6
86%
28 Ratings

Territory management

7.8
78%
146 Ratings
8.8
88%
26 Ratings

Opportunity management

8.5
85%
182 Ratings
8.8
88%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.7
77%
170 Ratings
8.9
89%
29 Ratings

Contract management

7.9
79%
143 Ratings
8.7
87%
26 Ratings

Quote & order management

7.8
78%
135 Ratings
8.1
81%
24 Ratings

Interaction tracking

8.2
82%
157 Ratings
8.0
80%
30 Ratings

Channel / partner relationship management

7.9
79%
128 Ratings
8.6
86%
25 Ratings

Customer Service & Support

8.5

Salesforce

85%
8.9

Sugar Sell (SugarCRM)

89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

9.0
90%
57 Ratings
9.1
91%
24 Ratings

Call center management

8.4
84%
43 Ratings
8.8
88%
19 Ratings

Help desk management

8.3
83%
47 Ratings
8.7
87%
17 Ratings

Marketing Automation

8.1

Salesforce

81%
8.3

Sugar Sell (SugarCRM)

83%
Salesforce.com ranks higher in 1/2 features

Lead management

8.3
83%
170 Ratings
8.9
89%
22 Ratings

Email marketing

8.0
80%
144 Ratings
7.7
77%
23 Ratings

CRM Project Management

7.7

Salesforce

77%
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

7.8
78%
159 Ratings
9.1
91%
26 Ratings

Billing and invoicing management

6.7
67%
37 Ratings
8.9
89%
18 Ratings

Reporting

8.4
84%
123 Ratings
8.9
89%
24 Ratings

CRM Reporting & Analytics

8.3

Salesforce

83%
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

8.1
81%
158 Ratings
8.9
89%
24 Ratings

Pipeline visualization

8.3
83%
174 Ratings
9.1
91%
25 Ratings

Customizable reports

8.4
84%
182 Ratings
8.9
89%
27 Ratings

Customization

8.3

Salesforce

83%
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 4/4 features

Custom fields

8.4
84%
175 Ratings
8.9
89%
29 Ratings

Custom objects

8.5
85%
167 Ratings
9.1
91%
26 Ratings

Scripting environment

8.1
81%
126 Ratings
8.9
89%
19 Ratings

API for custom integration

8.2
82%
146 Ratings
8.4
84%
25 Ratings

Security

8.7

Salesforce

87%
8.7

Sugar Sell (SugarCRM)

87%
Salesforce.com ranks higher in 1/2 features

Single sign-on capability

8.6
86%
144 Ratings
9.1
91%
21 Ratings

Role-based user permissions

8.8
88%
136 Ratings
8.2
82%
26 Ratings

Social CRM

8.1

Salesforce

81%
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

8.1
81%
115 Ratings
8.8
88%
19 Ratings

Social engagement

8.1
81%
113 Ratings
8.5
85%
16 Ratings

Integrations with 3rd-party Software

8.0

Salesforce

80%
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.1
81%
149 Ratings
8.9
89%
19 Ratings

Compensation management

8.0
80%
100 Ratings
8.5
85%
13 Ratings

Platform

8.2

Salesforce

82%
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

8.2
82%
158 Ratings
8.3
83%
20 Ratings

Attribute Ratings

  • Salesforce.com is rated higher in 4 areas: Likelihood to Renew, Online Training, Implementation Rating, Product Scalability
  • Sugar Sell (SugarCRM) is rated higher in 6 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating, In-Person Training

Likelihood to Recommend

8.0

Salesforce

80%
304 Ratings
8.3

Sugar Sell (SugarCRM)

83%
57 Ratings

Likelihood to Renew

9.5

Salesforce

95%
50 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

8.3

Salesforce

83%
91 Ratings
8.7

Sugar Sell (SugarCRM)

87%
10 Ratings

Availability

9.8

Salesforce

98%
54 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

9.0

Salesforce

90%
36 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

7.8

Salesforce

78%
118 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

7.9

Salesforce

79%
11 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

9.1

Salesforce

91%
15 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

9.4

Salesforce

94%
32 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Contract Terms and Pricing Model

9.1

Salesforce

91%
10 Ratings

Sugar Sell (SugarCRM)

N/A
0 Ratings

Product Scalability

10.0

Salesforce

100%
2 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Professional Services

9.3

Salesforce

93%
8 Ratings

Sugar Sell (SugarCRM)

N/A
0 Ratings

Likelihood to Recommend

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

Salesforce

Salesforce 9.5
Based on 50 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.3
Based on 91 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Al Mubassir Muin | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Salesforce

Salesforce 7.8
Based on 118 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Professional Services

Salesforce

Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Sugar Sell (SugarCRM)

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

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