Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Totango
Score 8.4 out of 10
N/A
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
$2,988
per year
Pricing
Salesforce Sales Cloud
Totango
Editions & Modules
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Starter
$2,988
per year
Enterprise
$18,000
per year
Premier
Custom
Offerings
Pricing Offerings
Salesforce Sales Cloud
Totango
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
Optional
Optional
Additional Details
—
Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support.
I don't make the purchasing decisions, and I don't know which other companies were in the running, but as far as the expectation of what we had anticipated TT doing for us, and what we see in our day-to-day, I think it answers the biggest questions we had which were - "how do …
Totango was a good fit and middle ground between Gainsight which was overwhelming for our needs and ChurnZero which at the time was not as mature as it is today. Simple to use straightforward interface which is also flexible and customizable. The Totango product team has been …
Totango seemed the best way to have quick wins, long term wins, and work through optimizations and iterations along the way. We could launch piecemeal and adapt to our business needs as we saw value in Totango, instead of having to create a masterpiece that would be complex to …
We had previously used Salesforce for years for our CSMs and other functions but found that it never quite met what we needed it to do for our CSMs. It was cumbersome with reporting and showing workflow. It was also more manual with detailing engagements or reaching our clients …
I think Salesforce is pretty limited based on its platforms and tools whereas, Totango is great and very helpful as a Customer Success platform. Salesforce, for me, is more sales-oriented. And it’s also more complicated than Totango.
Totango is so much better than Gainsight. The ease of logging a touchpoint, the ability to measure impact, and review metrics at a glance have made it much easier to understand areas of need for clients and a simple and easy way to access the tool. Hands down - a much better …
I have primarily used Salesforce in other rolls. Salesforce requires a lot of development work to customize and integrate but Totango can run with some minimal customization.
This was not my call, but I would assume that our representative has been attentive to our needs and Totango provides the services that we need at a great value.
Program Specialist on Autodesk Construction Solutions Operations Team
Chose Totango
Salesforce is the only comparable thing we have used similar to Totango. I would say it is similar but different. I like Totango better in that I think Totango has a much less overwhelming user interface when first logging in. It can be a little easier to navigate and less …
I love that Totango makes it easy for me to use and actually stay organized. I'm able to see health tracking, training levels, analytics and see their main goals.
Totango has a much more up to date interface and is flexible to show the data we want in the dashboards we created. We can push out tasks to the team easily and reporting is clear. We still keep our opportunity data in Salesforce but Totango is integrated so we can see the …
Totango has an easier visual design, and we weren't looking for a tool with all of the bells and whistles that Gainsight had to offer. Gainsight does have a lot of power when it comes to setting up projects relating to the customer lifecycle, but for our team, we're just …
I was not involved in the purchasing process. Overall, Salesforce would be more integrated with our company as a whole, but Totango has slightly more user freedom.