What users are saying about
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Top Rated
2297 Ratings
95 Ratings

Salesforce

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Top Rated
2297 Ratings
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Score 8.3 out of 101
95 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Salesforce

I do, truly, believe that in our case and for what we are using it for, it is well suited. Organizing the mass data we have around our dealers and participants through the Rewards Program is of high value to us and Salesforce.com does allow us to do a good job at doing so. Yes, reporting in some cases is a pain, but overall, the ability to organize dashboards and make our data more visual to everyone across our organization is essential.
Jennifer Reid profile photo

Totango

If you are beginning your customer success strategy and want have a lot of data to put together in a health rank you have to monitor frequently, Totango should definitely be considered. It has an easy implementation (for both offline/CSV data and easy integrations like segment.io) and an onboarding process. It will give you a fast answer about how your features and the product usage are impacting customer health. Also, after a contract renewal cycle, you will be able to improve your guess on what good and poor health really is for your customers.If you have trouble with unexpected churn and your forecast are still based on account managers' analysis, you should definitely get to know Totango and how it could help you not only with this matter but also with increasing your team productivity [that is] focusing on the risky accounts.On the other hand, if you already have a customer success department and a health rank/score implemented and are working fine with internal tools or other tools, you should analyse if Totango would represent a huge progress on your strategy or not.
Cecilia Prado profile photo

Feature Rating Comparison

Sales Force Automation

Salesforce
8.3
Totango
Customer data management / contact management
Salesforce
8.8
Totango
Workflow management
Salesforce
8.1
Totango
Territory management
Salesforce
8.3
Totango
Opportunity management
Salesforce
8.7
Totango
Integration with email client (e.g., Outlook or Gmail)
Salesforce
8.1
Totango
Contract management
Salesforce
7.9
Totango
Quote & order management
Salesforce
8.0
Totango
Interaction tracking
Salesforce
8.7
Totango
Channel / partner relationship management
Salesforce
8.2
Totango

Customer Service & Support

Salesforce
8.5
Totango
Case management
Salesforce
9.0
Totango
Call center management
Salesforce
8.4
Totango
Help desk management
Salesforce
8.3
Totango

Marketing Automation

Salesforce
7.8
Totango
Lead management
Salesforce
8.1
Totango
Email marketing
Salesforce
7.5
Totango

CRM Project Management

Salesforce
7.9
Totango
Task management
Salesforce
8.5
Totango
Billing and invoicing management
Salesforce
6.7
Totango
Reporting
Salesforce
8.5
Totango

CRM Reporting & Analytics

Salesforce
8.5
Totango
Forecasting
Salesforce
8.1
Totango
Pipeline visualization
Salesforce
8.8
Totango
Customizable reports
Salesforce
8.7
Totango

Customization

Salesforce
8.2
Totango
Custom fields
Salesforce
8.3
Totango
Custom objects
Salesforce
8.4
Totango
Scripting environment
Salesforce
7.9
Totango
API for custom integration
Salesforce
8.2
Totango

Security

Salesforce
8.7
Totango
4.1
Single sign-on capability
Salesforce
8.6
Totango
Role-based user permissions
Salesforce
8.8
Totango
4.1

Social CRM

Salesforce
7.5
Totango
Social data
Salesforce
7.5
Totango
Social engagement
Salesforce
7.4
Totango

Integrations with 3rd-party Software

Salesforce
8.2
Totango
Marketing automation
Salesforce
8.5
Totango
Compensation management
Salesforce
8.0
Totango

Platform

Salesforce
7.5
Totango
Mobile access
Salesforce
7.5
Totango

Platform & Infrastructure

Salesforce
Totango
5.6
API
Salesforce
Totango
6.3
Integration with Salesforce.com
Salesforce
Totango
5.0
Integration with Marketo
Salesforce
Totango
5.4

Customer Data Extraction / Integration

Salesforce
Totango
6.7
Product usage
Salesforce
Totango
7.4
Help desk / support tickets
Salesforce
Totango
6.0

Customer Success Management

Salesforce
Totango
6.4
Sponsor tracking
Salesforce
Totango
6.1
Customer profiles
Salesforce
Totango
7.8
Automated workflow
Salesforce
Totango
7.0
Internal collaboration
Salesforce
Totango
5.0
Customer health scoring
Salesforce
Totango
6.4
Customer segmentation
Salesforce
Totango
5.9

CSM Reporting & Analytics

Salesforce
Totango
6.5
Customer health trends
Salesforce
Totango
6.0
Engagement analytics
Salesforce
Totango
5.9
Revenue forecasting
Salesforce
Totango
7.0
Dashboards
Salesforce
Totango
7.1

Pros

Salesforce

  • Consistent contact with high-value prospects. Keeping a sales staff organized is the highest value for day-to-day users. No longer are spreadsheets used
  • Allows for the logging of important actions. All accounts activity can be logged and tracked, allowing for markeitng to run success metrics and create lead scoring to improve roll of cold-calling team.
  • Makes me hit my goal. I think this is the most important aspect of Salesforce. It allows me to exceed my quota and that is what makes a happy sales team and company.
Christopher Bennett profile photo

Totango

  • I liked the attributes at the top of the page so you can see snipits of important information right from the customer page.
  • The filter feature was really nice because you could sort or group customers by a number of different metrics to make it easy to find specific attributes of customers.
  • I liked how simple it was to create a task and reminder for myself. It helped me to make sure no customers fell through the cracks.
No photo available

Cons

Salesforce

  • Dashboards could certainly be improved, limited customization
  • Reporting formulas are limited, and make exporting/excel manipulation necessary is some cases
  • Development options require a dedicated developer, so if you want heavy customization you will need to hire more resources.
Brent Booth profile photo

Totango

  • Unfortunately, Totango didn't integrate with our internal data and other platforms well- like Salesforce.
  • We likely didn't implement it well, but I didn't like having a different page for Customer vs. each individual product with the attributes all being the same. Too much duplicate work.
  • Apparently not easy to run reports on data.
No photo available

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Totango

Totango 4.8
Based on 2 answers
The software has lot of issues. We are saving things and then it disappears which creates lot of confusion as well as problems. Money is also lost because of it. The employees also get confused and then they end up with lot of problems with the customer. The notification is not that great. It's so bad and cannot be completely read. So when a pile of notifications come we will ignore all of them.
John Abraham profile photo

Usability

Salesforce

Salesforce 7.5
Based on 36 answers
Tracks, reports, and makes me money
Christopher Bennett profile photo

Totango

Totango 7.5
Based on 5 answers
Because it's good.
John Abraham profile photo

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
They always advise of maintenance windows which never interrupt daily processes and I have only experienced 1 outage in my 5 years of working with SF which was resolved in less than 10 minutes.
April Barclay profile photo

Totango

Totango 4.5
Based on 1 answer
Totango is available all the time . the only problem is that some times it takes time to load specially the records of the customers. The data loading inside the customer account is fast. It may be because of internet service but still it can i,prove a lot. i have seen other competitors software which is faster
John Abraham profile photo

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Totango

No score
No answers yet
No answers on this topic

Support

Salesforce

Salesforce 5.8
Based on 32 answers
Customer services was friendly. For development objects and for business process adjustments, you are better served by a 3rd party Salesforce consulting partner.
Rob Gottschalk profile photo

Totango

Totango 5.7
Based on 2 answers
Because of heavy issues, we lose track of one thing and then end up with so many other things.
John Abraham profile photo

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Totango

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Totango

No score
No answers yet
No answers on this topic

Implementation

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Totango

Totango 7.1
Based on 11 answers
Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.
Sam Rutzick profile photo

Alternatives Considered

Salesforce

I thought it was less confusing and definitely easier to use and more straightforward. However, it has much less integration and the usage is limited to a simple customer relationship management tool. The design is less intuitive and less modern than Salesforce Lightning. I would still recommend Salesforce over Dynamics GP
Renaud Renvoye profile photo

Totango

We chose Totango because of cost savings but recently switched to Gainsight again because of a good deal and also to improve reporting.
No photo available

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Totango

Totango 2.7
Based on 1 answer
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
John Abraham profile photo

Return on Investment

Salesforce

  • Fast and streamlined process.
  • Need to involve several people to get some info.
  • Easy to move the needle for opportunities.
Renaud Renvoye profile photo

Totango

  • We were able to create an engaging onboarding campaign through Totango
Andersen Yu profile photo

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Totango

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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